• Help establish engineering standards and operational practices for a growing ecosystem of internally developed applications and AI-enabled tools. • Support internal builders using Claude Code and related AI development environments by providing guidance around source control, modular design, testing, deployment, documentation, and maintainability. • Help implement production-grade operational practices across internal systems, including monitoring, alerting, incident response, deployment workflows, environment management, uptime management, and post-incident review processes. • Maintain and expand the company’s Azure Fabric Lakehouse architecture across bronze, silver, and gold layers. • Build and monitor ingestion pipelines, improve reliability and observability, resolve data quality issues, and help translate business questions into well-modeled reporting datasets and semantic layers. • Work directly with operational, billing, credentialing, and clinical leadership to support reporting requests, operational tooling, and scalable self-service data access.

• Design and operate AI platforms: Build and manage the enterprise AI platform, integrating multiple LLM providers with routing, fallback strategies and cost control. • Develop reusable AI services: Develop scalable APIs and services to support agents, copilots and business applications throughout the organisation. • Build intelligent agents and workflows: Design autonomous and multi-agent systems capable of reasoning, planning and executing complex business processes. • Enable enterprise integrations: Drive end-to-end automation by connecting AI solutions to enterprise platforms such as Microsoft 365, SharePoint, Salesforce and Jedox. • Implement RAG architectures: Develop advanced retrieval systems using hybrid search, vector databases and semantic indexing to ensure accurate, grounded outputs. • Optimize AI performance: Ensure high system reliability while monitoring and improving latency, cost efficiency and inference performance. • Establish evaluation frameworks: Define metrics and testing strategies to ensure the accuracy of the AI, detect hallucinations, and evaluate its overall quality. • Ensure AI safety and governance: Maintain compliance and trustworthiness by implementing guardrails, monitoring systems and governance frameworks. • Manage AI lifecycle: Oversee prompt versioning, model management and CI/CD pipelines to maintain robust production deployments.

• Design, implement, and maintain CI/CD pipelines using modern DevSecOps practices, including Git-based workflows, artifact management, security controls integration, and containerized workloads (Docker/Kubernetes) • Develop automation solutions using scripting languages or AI platforms to automate operational tasks to improve platform reliability and efficiency • Provide platform and DevOps support for a graph database application, including deployments, upgrades, configuration management, and environment maintenance • Troubleshoot infrastructure issues across storage, networking, load balancers, firewalls, and security groups, analyzing logs and metrics to identify root causes and recommend solutions • Document platform best practices, promote operational standards, and support incident response and problem resolution efforts

Role Description Are you a Spanish speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Spanish-speaking Customer Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Key Responsibilities - Handle customer inquiries for Spanish speaking customers. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. - Collaborate with colleagues and other departments to achieve the best outcomes. - Meet quality and performance targets while maintaining professionalism. Qualifications - Native-level fluency in Spanish (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package - Private Health Insurance - 2 Extra Salaries Per Year - A lot of extra perks Company Description