Title: Enrollment Specialist - (Spanish Speaking Required - Hybrid Remote) Location: Westbury, NY Job Type Full-time Description Job Purpose: The Enrollment Specialist is responsible for assessing and supporting volunteers and children in one-on-one mentoring relationships through the enrollment process for Big Brothers Big Sisters of Long Island. This role works closely with parents/guardians and community partners to facilitate positive mentorship relationships. The Enrollment Specialist will ensure a seamless and efficient enrollment process for all participants. Duties & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Assess the eligibility of volunteers and mentees for participation in the Big Brothers Big Sisters program. - Conduct volunteer enrollment processes, including: - Individual orientations, interviews, home visits, and other relevant steps. - Facilitate client enrollments by conducting parent/child interviews, providing child safety education, and completing enrollment procedures. - Identify families needing alternative or additional services and make appropriate referrals. - Maintain ongoing engagement with Ready to be Matched (RTBM) youth and families through regularly scheduled updates and activities. - Partner with schools to foster appropriate youth referrals. - Review and follow up on references to gather additional information for assessments. - Conduct volunteer and client reassessments as needed. - Identify and remove any barriers that may interfere with the enrollment process. - Analyze all enrollment information to recommend participants for the program and match volunteers with children based on qualifications and interests. - Consult with other staff members as needed for matching decisions. - Provide thorough assessments and match recommendations for participants based on individual evaluations. - Maintain accurate, timely records for each match, leveraging technology for data reporting and analysis. - Facilitate in-person match meetings and manage schedules to accommodate volunteers and families. - Provide ongoing support for matches, focusing on child safety, relationship development, positive youth outcomes, and volunteer satisfaction. - Utilize active listening and questioning techniques to coach match participants and ensure clear communication. - Apply child safety and risk management protocols across all aspects of the role. - Identify and address potential challenges within matches and intervene to support successful resolutions. - Develop strategic interventions for matches requiring extra support to foster positive relationships. - Conduct and track match surveys to assess the impact of the program and meet goals for completion rates. - Conduct exit interviews for match closures, assessing reasons and potential for re-matching. - Support the agency's philanthropic efforts by fostering potential donor relationships and business partnerships. - Represent the organization positively within the community and collaborate with internal teams on additional projects as needed. - Attend training sessions and meetings as directed by the supervisor. - Additional duties as assigned. Requirements Skills & Qualifications - Bachelor’s degree in Social Work (BSW) or related field. - Bilingual (Spanish/English) required. - Experience in the social services field is preferred. - Familiarity with psychological diagnoses and medications is a plus. - Strong verbal and written communication skills. - Proficiency in Microsoft Office (Outlook, Word). - New York State Driver’s License and the ability to travel across Nassau/Suffolk Counties. Working Conditions : - 35 Hour Workweek - Flexible Hybrid Schedule: Monday: 9 am – 5pm REMOTE (Off on weeks where Saturdays are scheduled) Tuesday: 9 am -5 pm Wednesday: 12:30 – 8:30 pm Thursday: 12:30 – 8:30 pm Friday: 9 am -5 pm REMOTE Must work two Saturdays per month (Monday off those weeks). Saturday: 9-5 - The worker is subject to both environmental conditions: Activities occur inside and outside. Physical Requirements: - Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. - Standing: Remaining upright on the feet, particularly for sustained periods of time - Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another - Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly Big Brothers Big Sisters of Long Island provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Big Brothers Big Sisters of Long Island to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources. Your employment with Big Brothers Big Sisters of Long Island is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Big Brothers Big Sisters of Long Island is not guaranteed for any length of time. Salary Description $27.47 - $30.22 / hr (35 hour workweek)

Role Description This role is part of a small regionally aligned team that supports a subset of our Sales & Client Management Organization. The Enrollment Practice Leader role leads the front-to-back enrollment experience for our internal sales partners and external broker and employer stakeholders. They prioritize solutions that drive enrollment success and deliver exceptional client outcomes. This role is responsible for managing complex, high-impact cases, optimizing operational processes, and fostering strong relationships across internal teams and external partners. The position combines measurable performance accountability with leadership influence to shape future growth and innovation in the benefits enrollment space. You are a strategic thinker and results-oriented professional with deep expertise in group benefits enrollment. You thrive in a fast-paced environment, excel at managing high-value cases, and possess strong influencing skills to guide internal and external partners. You demonstrate exceptional communication, problem-solving, and relationship-building abilities, with a proven track record of driving engagement and implementing creative, cost-effective solutions. You are passionate about ensuring employees experience an enrollment that meets their needs and allows them to make the best benefit choices for them and their loved ones. Qualifications - 5+ years of experience in group benefits enrollment or related fields. - Proven success in managing high-volume and high-impact activities with measurable results. - Familiarity with enrollment strategies including 1x1s, Decision Support Engines, and digital media. Requirements - Demonstrated ability to lead strategic initiatives and influence stakeholders across multiple teams. - Experience in mentoring team members. - Skilled in providing actionable feedback to leadership and shaping operational priorities. - Track record of exceeding performance goals and driving client engagement. - Ability to identify process improvements and implement cost-effective solutions. - Comfortable serving as a subject matter expert and resource for internal peers and sales teams as well as external stakeholders. Responsibilities - Lead and manage the end-to-end group benefits enrollment process, ensuring accuracy, efficiency, and client satisfaction. - Be the single point of contact representing Guardian Enrollment with our distribution partners, brokers, and clients. - Gather case level details and execute on enrollment event deliverables. - Provide proactive status updates to stakeholders and manage any incoming inquiries from stakeholders. - Oversee high-impact and high-volume case management, driving measurable results and meeting performance goals. - Collaborate with sales teams and internal stakeholders to support execution and operational success. - Provide strategic feedback and recommendations to leadership to improve processes and enhance team effectiveness. - Mentor and support team members, fostering knowledge sharing and professional growth. - Identify and implement innovative, cost-effective solutions to streamline enrollment operations. Reporting Relationships As an Enrollment Practice Leader you will report to our Enrollment Strategy Leader, who reports to our Head of Enrollment. Location The primary location for this position is remote based on location representation needs within the team. Travel 20% Travel required for this position. Salary Range $99,150.00 - $162,885.00. The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com . Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship. Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers ). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues. Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com , making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com . Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Role Description Join the Franklin Cummings Tech Admissions team as a Summer Student Ambassador! In this flexible, part-time role, you’ll support admissions counselors, connect with prospective students, assist with events, manage key data, and contribute to creative outreach efforts—including social media. Work remotely, choose your own hours (up to 22/week), and gain valuable experience in communication, customer service, and project management. Training, mentorship, and performance rewards included. Qualifications - Currently enrolled student at Franklin Cummings Tech - Strong communication skills, both written and verbal - Comfortable speaking with prospective students via phone, text, or email - Ability to work independently and manage time effectively - Reliable, detail-oriented, and organized - Comfortable learning and using databases, spreadsheets, and basic digital tools - Familiarity with social media platforms (Instagram, TikTok, etc.) is a plus - Positive attitude, team-oriented, and excited to promote Franklin Cummings Tech Requirements - Support your Admissions team (you’ll be assigned to an admissions counselor). - Answer the questions of prospective students about the admissions process. - Reach out to prospective students and invite them to apply to the school. - Enter essential test scores, immunization and placement data in our database. - Provide event support for Enrollment Weeks and Orientations. - Support creative social media campaigns to drive attention to Franklin Cummings Tech. - Do other projects, as needed.

• Focuses on customer acquisition and retention by providing prospective members with qualifying services available • Interacts with external and internal customers in a professional, helpful, and courteous manner • Assists in the processing of new member referrals and entering member information into company databases • Escalates member complaints or concerns to more senior team members • Answers member questions using scripted and non-scripted responses • Maintains access to, and security of, highly sensitive materials • Participate in other projects or duties as assigned