**What you will do** - Lead, mentor, and develop a high-performing team of Solutions Engineers, fostering a culture of technical excellence, accountability, and continuous growth. - Drive the technical sales strategy across North America, guiding discovery, solution design, demonstrations, and customer evaluations. - Partner closely with Sales leadership to align presales activities with revenue objectives and accelerate business growth. - Establish and scale best-in-class presales methodologies, processes, and tools to improve consistency, efficiency, and customer outcomes. - Act as a trusted advisor and executive sponsor on strategic enterprise opportunities, helping customers solve complex identity, fraud, and data challenges. - Champion the adoption of AI-enabled practices and technologies to enhance team productivity, customer engagement, and technical differentiation. - Collaborate cross-functionally with Product and Engineering teams to translate customer and market insights into future product innovation. - Leverage data and performance metrics to optimize technical win rates, evaluation success, deal velocity, and overall business impact. - Attract, hire, and retain top Solutions Engineering talent while building a scalable organization capable of supporting continued growth. - Serve as a key member of the Customer Engineering leadership team, helping shape the vision, strategy, and future direction of the function.

• Document and understand the customer’s current, future / desired state, business goals and challenges, capabilities, and IT investments. • Based on this understanding provide technical and strategic direction from initial solution design to steady state, based on industry and 11:11 Systems best practices • Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer and 11:11 Systems value. • Implement and manage effective governance practices and procedures across contracted scope of responsibilities (including change, incident, request, event, problem, and vendor management) • Develop highly productive customer relationships and become a Trusted Advisor by providing thought leadership to help shape and grow our value to the customer • Direct lifecycle management (LCM) activities to maintain up to date technical documentation, including production & recovery configurations, application dependency maps, run books and procedures, patching schedules, overall solution architecture document, recovery strategies / plans and contract changes • Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability • Manage service / relationship risk areas and takes steps to mitigate. • Contribute to securing renewals for expiring contracts by documenting and articulating our value to the customer. • Participate in engineering efforts required to develop new capabilities to meet customer requirements, document results and sample deliverables. • Identify sales opportunities and collaborate with Account Executives to grow revenue. • Process customer self-service sales requests when needed. • Meet/Exceed SLA targets by driving service management disciplines around incident, change, and problem management. • Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews (QBRs) and other strategic client meetings requested by the customer. • Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements • Additional duties as assigned

Role Description As Director of Solutions Engineering, you will lead, mentor, and scale a team of Solutions Engineers across North America, driving technical excellence throughout the customer buying journey. Partnering closely with Sales leadership, you will develop winning presales strategies, guide complex enterprise opportunities, and ensure customers clearly understand the business value of GBG's solutions. This is a hands-on leadership role requiring both strategic vision and active customer engagement. You will coach and develop top technical talent, drive presales best practices, and help shape the future of the function through the adoption of AI-enabled tools and processes. Ideal candidates bring a proven track record of leading high-performing presales teams, influencing executive stakeholders, and delivering results in a fast-paced, growth-oriented SaaS or technology environment. What you will do - Lead, mentor, and develop a high-performing team of Solutions Engineers, fostering a culture of technical excellence, accountability, and continuous growth. - Drive the technical sales strategy across North America, guiding discovery, solution design, demonstrations, and customer evaluations. - Partner closely with Sales leadership to align presales activities with revenue objectives and accelerate business growth. - Establish and scale best-in-class presales methodologies, processes, and tools to improve consistency, efficiency, and customer outcomes. - Act as a trusted advisor and executive sponsor on strategic enterprise opportunities, helping customers solve complex identity, fraud, and data challenges. - Champion the adoption of AI-enabled practices and technologies to enhance team productivity, customer engagement, and technical differentiation. - Collaborate cross-functionally with Product and Engineering teams to translate customer and market insights into future product innovation. - Leverage data and performance metrics to optimize technical win rates, evaluation success, deal velocity, and overall business impact. - Attract, hire, and retain top Solutions Engineering talent while building a scalable organization capable of supporting continued growth. - Serve as a key member of the Customer Engineering leadership team, helping shape the vision, strategy, and future direction of the function. Qualifications - Proven success leading, coaching, and developing high-performing Presales or Solutions Engineering teams in a growth-oriented technology organization. - A leadership style rooted in coaching and mentorship, with a passion for helping individuals grow, succeed, and advance their careers. - Deep expertise in presales methodologies, frameworks, and best practices, with a track record of scaling processes that improve team performance and business outcomes. - Hands-on experience leveraging AI tools to increase productivity, enhance customer engagement, and drive more effective technical evaluations. - Ability to serve as a strategic advisor to both customers and internal stakeholders, influencing decisions at all levels of the organization. - Strong executive presence with exceptional communication and presentation skills, capable of translating complex technical concepts into compelling business value. - A proactive, ownership-driven mindset with a demonstrated ability to lead initiatives, solve problems, and deliver results in fast-paced environments. - Strong ability to bridge the gap between customer challenges, business objectives, and technical solutions. - Experience in identity verification, fraud prevention, risk, data intelligence, cybersecurity, fintech, or adjacent technology markets is preferred but not required. - Proven ability to recruit, develop, and retain top technical talent while building engaged, high-performing teams. Work Structure This is a remote position with a strong preference for candidates in the Atlanta metropolitan area. Travel for customer visits, team collaboration, and stakeholder meetings may be required (estimated up to 40%). To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers .

• Design, develop, and deploy scalable applications in our AWS environment, ensuring the implementations meet business requirements and adhere to high-quality standards. • Collaborate closely with cross-functional teams, including product managers, designers, and fellow engineers, driving seamless product development from concept to deployment. • Keep our tech stack modern and competitive by staying current with the latest industry trends and technologies. • Enhance system observability and reliability through writing tests, adding key metrics, debugging issues, and learning from incidents. • Contribute to our team's growth by assisting with resume screening and conducting interviews for new talent.