Kids Help Phone logo
Kids Help Phone

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world.

Bilingual Texting Supervisor

Location

Canada

Posted

5 days ago

Salary

C$32 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Bilingual Texting Supervisor

Kids Help Phone

Role Description Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. - Supervise volunteer crisis responders through an online platform; - Ensure that people who use our service receive timely, high-quality support; - Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols; - Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us; - Liaise with emergency and child protection services as required; - Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.; - Work as a team with other supervisors, maintaining ongoing communication and collaboration; - Other duties as assigned. Qualifications - Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields); - Master degree in these fields or related field is considered an asset; - A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision; - Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.; - Knowledge of laws and services that affect the lives of Canadian children and youth; - Good clinical judgment and understanding of confidentiality role and limitations; - Ability to prioritize, make decisions in a crisis, communicate and work as a team; - Willingness to work in a 24/7 environment; - Bilingualism (French and English). Benefits - CAAT Pension Plan; - Wellness programs; - Recognition awards; - Employee and Family Assistance Program (EFAP). Application Process To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

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