• Desenvolver e manter aplicações utilizando JavaScript e/ou TypeScript; • Atuar com lógica de programação, desenvolvimento orientado a objetos e boas práticas de arquitetura de software; • Desenvolver soluções em ambientes serverless e orientados a eventos; • Desenvolver, manter e evoluir APIs REST; • Realizar integrações entre sistemas e consumo de APIs externas; • Trabalhar com bancos de dados SQL, modelagem e estruturação de dados; • Desenvolver interfaces frontend utilizando React; • Atuar com a plataforma Twilio, incluindo: Twilio Voice API e Conversations API, Twilio Serverless Functions; Twilio Flex Insights e relatórios; Desenvolvimento e manutenção de plugins do Twilio Flex; • Criação e manutenção de Studio Flows; • Configuração de TaskRouter e roteamento de atendimentos; • Gerenciamento de números telefônicos e WhatsApp Senders na plataforma; • Colaborar com diferentes áreas e equipes, contribuindo com boa comunicação e trabalho em equipe.

• Shape the future of service excellence by driving innovation and trust. • Lead cross-functional teams in designing, building, deploying, and monitoring scalable systems. • Collaborate with product, data, and platform teams to deliver high-quality software. • Ensure software quality through automated testing and metrics. • Assess and choose the right solutions considering cost and trade-offs.

• You'll become a cornerstone of our engineering team and help build the platform that powers global fulfilment - orders, inventory, shipments and returns flowing across our network every day • Reporting directly to the Head of Engineering, you won't just write production-grade code: you'll own core services end-to-end, mentor other engineers, influence the big technical decisions, and help shape how we build • Build the core platform. Design, develop and maintain scalable, secure services and APIs in our serverless cloud environment, predominantly in Go and React • Own it end-to-end. Take domain-specific services from architectural design through to deployment, monitoring, and investigating and fixing the root causes of issues - you build it, you run it • Build with AI. Use modern AI-powered dev tools (Claude Code, Cursor, GitHub Copilot) every day to ship faster, and help set the standard for how we engineer with AI • Champion engineering excellence. Raise the bar on development workflows, testing, deployment and observability. Release small, fast and often - and keep the code simple, because the best code is the code you don't have to write • Level up the team. Mentor other engineers through code reviews, pair programming and design discussions, and help shape our engineering culture and best practice • In Your First 90 Days, You Will: Get to know the platform end-to-end and ship your first production code in your opening weeks • Take ownership of a domain-specific service, from design through to deployment and monitoring • Establish your AI-assisted engineering workflow and share what's working with the team • Start raising the bar through code reviews, pairing and design discussions

• Lead detection development: achieve full MITRE coverage, maintain low false-positive and false-negative rates. Work closely with alerts consumers (20+ teams) to keep noise low and signal high, ensuring they can act quickly without missing genuine threats. • Architect and operate detection coverage across our cloud and bare-metal environments. • Build and extend our internal D&R tools and pipelines - onboard new logs, build and automate response runbooks. • Integrate threat intelligence into detection logic and IR playbooks, tracking adversary TTPs relevant to Cloud infrastructure. • Lead incident response end-to-end: scoping, containment, root cause analysis, post-incident reviews and controlling critical action items are closed to prevent future possible incidents. • Partner with Compliance and Engineering teams to detect real threats while meeting the needs of both engineers and regulators. • Define and report on D&R metrics: MTTD, MTTR, detection coverage, false positive rates, etc. • Build and maintain Security Incident Response program: people, processes, tools. • Build tools, runbooks, and on-call processes that scale as the company grows.