• Manage the assigned portfolios to meet or exceed performance standards consistent with fund’s investment objectives while adhering to client-specified or regulatory restrictions and constraints. • Proactively generate value add through trading strategies, corporate action elections, tax mitigation strategies or other ad-hoc opportunities. • Ensure portfolio risk is prudently managed, and that investment and operational processes have integrity by engaging in sound risk management practices. • Stay knowledgeable of all regulatory frameworks under which assigned portfolios operate. • Knowledgeable on various investment vehicles (including derivatives) and currency hedging strategies. • Apply quantitative techniques and models, coupled with specific market experience, ETFs and index construction to portfolio management, product development and risk budgeting. • Have a strong understanding of index provider methodologies and index changes. • Affect index changes in the market with a balanced risk approach around tracking to the benchmark. • Attribute fund performance and understand sources of portfolio risk relative to the benchmark. • Proactively contributes to overall systems/investment process enhancements. • Influence and impact the development of the next generation ETF platform, working with internal Technology team and outside vendors. • Evaluate new markets to support product launches around portfolio management issues. • Ensure new processes are implemented appropriately. • Build relationships and work together with different parts of the firm to get new initiatives executed and deliver superior client experience. • Contribute to a positive team culture and foster optimal work environment for the team.

• Support fundraising growth, community engagement, and peer-to-peer fundraising initiatives across the CA, NV, OR, WA market • Develop and steward corporate and community partnerships, supporting peer-to-peer fundraising growth • Engage volunteers and community leaders, driving revenue through fundraising events, sponsorships, and donor engagement • Serve as a bridge between fundraising strategy and operational execution, ensuring successful delivery of initiatives • Recruit, engage, and support Kidney Walk participants, teams, volunteer leaders, committee members, and fundraising champions • Coordinate sponsor fulfillment and stewardship activities to ensure exceptional partner experience • Maintain accurate donor, sponsor, participant, and fundraising records and support development reporting • Assist with onsite event execution, budget tracking, and reporting related to fundraising initiatives

Role Description Employee must reside in the state of Florida within the Daytona Beach, FL and surrounding metro areas. If you are located in the state of Florida, you will have the flexibility to work remotely* as you take on some tough challenges. - Making outbound calls to assess members' current health status and ensuring members receive the necessary services and resources - Identifying gaps or barriers in treatment plans - Providing patient education to assist with self-management - Coordinating care for members - Making referrals to outside sources - Coordinating services as needed (home health, DME, etc.) - Educating members on disease processes - Encouraging members to make healthy lifestyle changes - Documenting and tracking findings Qualifications - Current Florida Registered Nurse license - 2+ years of experience in a hospital setting, acute care, or direct care - 1+ years of case management experience - Intermediate level of proficiency with MS Word, Teams, Excel and Outlook - Reside in the Daytona Beach and surrounding metro Areas Requirements - Bachelor's Degree (Preferred) - Experience with electronic charting (Preferred) - Experience with arranging community resources (Preferred) - Field-based work experience (Preferred) - Telephonic Case Management experience (Preferred) - Background in managing populations with complex medical needs (Preferred) - Bilingual - Spanish (Preferred) - Demonstrated solid organizational skills (Soft Skill) Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Role Description The Team Leader will be responsible for the day-to-day supervision of NOC Engineers and System Engineers supporting managed services clients. This role requires a strong technical foundation across infrastructure, networking, and systems administration, combined with proven experience in a contact center or queue driven support environment. The ideal candidate has worked within an MSP setup, understands ConnectWise, and can balance operational execution with people leadership, ensuring service quality, coverage, and a customer first culture across the team. Key Responsibilities - Team and Performance Management - Supervise and mentor a team of NOC and System Engineers, ensuring consistent service delivery standards. - Monitor call and ticket queues in real time to ensure SLAs and response times are met. - Conduct call listening and quality reviews, providing structured, constructive feedback to engineers. - Identify skill and knowledge gaps within the team and coordinate relevant training interventions. - Drive a customer first mindset across the team through coaching, reinforcement, and example. - Operational Oversight - Manage ticket backlog actively, prioritizing based on severity, client impact, and SLA exposure. - Build and manage shift schedules to ensure adequate coverage across all required hours, including weekends and holidays where applicable. - Track attendance, adherence, and utilization, and take corrective action where required. - Escalate and coordinate on major incidents, ensuring timely communication to stakeholders. - Technical Leadership - Provide technical guidance and second level support on infrastructure, networking, and system administration issues. - Ensure proper use of ConnectWise for ticketing, time tracking, and documentation. - Review technical documentation and knowledge base articles for accuracy and completeness. - Partner with senior engineers and architects on recurring or complex issue trends. - Reporting and Continuous Improvement - Prepare and present regular performance reports covering queue health, SLA compliance, and team metrics. - Identify process gaps and recommend improvements to workflows, monitoring, and escalation paths. - Participate in client facing calls when required to represent team performance and improvement plans. Qualifications - Bachelor's degree in information technology, Computer Science, or a related field; equivalent practical experience will also be considered. - Minimum 5 to 7 years of experience in NOC, infrastructure, or system engineering roles, with at least 2 years in a team lead or supervisory capacity. - Prior experience working within an MSP (Managed Service Provider) environment is mandatory. - Hands on experience with ConnectWise (Manage, Automate, or both) is required. - Strong working knowledge of networking (routing, switching, firewalls, VPN) and systems administration (Windows Server, Active Directory, virtualization platforms). - Demonstrated experience in a contact center or queue-based support environment, including call monitoring and quality feedback processes. - Proven ability to manage schedules, coverage, and backlog in a 24x7 or extended hours support model. - Strong communication skills, both written and verbal, with the ability to coach and develop team members. - Ability to remain calm and structured during high pressure incidents or escalations. - Strong verbal and written English communication skills, with the ability to interface confidently with US and international stakeholders. - Working knowledge of RMM and monitoring tools such as SolarWinds, Auvik, or N-able, in addition to ConnectWise, is an advantage. Preferred Qualifications - Relevant certifications such as CompTIA Network+, Microsoft Certified (Azure/Windows Server), Cisco CCNA, or ITIL Foundation. - Experience working with US or international clients in a distributed team setup. - Familiarity with RMM tools, PSA platforms, and monitoring solutions beyond ConnectWise. Success Metrics (KPIs) - SLA compliance percentage across assigned queues. - Average ticket resolution time and backlog aging. - Call quality and QA audit scores. - Client satisfaction (CSAT) and escalation frequency. - Team attendance, adherence, and attrition rate. - Training completion and skill gap closure within the team. Key Attributes - Proactive problem solver who anticipates issues before they escalate. - Balances people leadership with hands on technical credibility. - Comfortable holding team members accountable while maintaining morale. - Genuinely customer centric in approach and decision making. Benefits - Comprehensive Health Insurance policy. - Employee Wellness Program with focus on mental health. - Robust reward and recognition programs. - Company incentive programs offered. - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off. - Ample growth and learning opportunities. - Remote work opportunities. - Focus on work/life balance. - Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Anovia is an equal opportunity employer.