mySociety

• Contribute to the development and continual enhancement of SocietyWorks’ products and services by developing and delivering appropriate features to a high standard • Develop your own and colleagues’ skills through feedback, code review, pair programming and collaborative design sessions • Provide excellent client facing support including cross team liaison to deal with complex issues • Collaborate with non-technical team members to deliver cross organisation goals, for example through giving demos to prospective clients (online or in person) or contributing to blog posts to support our sales and marketing growth strategies.

mySociety is a small, purposeful charity which uses digital tools to help people to participate more fully in democracy, make governments and society more transparent and help people work together to address societal challenges. We’re looking for a User Support Officer who has experience working with complex, high-volume digital services. The ideal candidate will have a high level of user support experience and an eye for detail. You’ll be working as part of a nimble, digital-first, and entirely remote team - you can work from anywhere in the UK! You will have the opportunity to meet your colleagues face to face at our quarterly in person team meetings. The User Support Officer provides frontline user support for some of our key citizen services: FixMyStreet, TheyWorkForYou, WDTK and WriteToThem; as well as overseeing and managing mySociety incoming enquiries.  The User Support Officer handles a varied daily caseload, triaging and responding to user queries, identifying high-priority cases, and escalating where appropriate to ensure issues are resolved effectively. This is a part-time role (4 hours per day, 20 hours per week, split across 5 days) to start as soon as possible. No recruiters or agencies, please.