Role Description Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions. Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience; what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. SCOPE - Responsible for processing incoming customer and service-related tasks. - Works efficiently across multiple systems and tools, ensuring that all data is entered, updated, and completed correctly and on time. - Supports the Customer Service team by maintaining high data quality, structured workflows, and reliable case handling. RESPONSIBILITIES - Provide digital technical support on products, using databases, troubleshooting tools, knowledge articles, and other complex resources. - Manage renting service subscriptions (New subscription, subscription information, update products and services, etc.). - Billing (Change of payment method, incidence of billing, billing and other matters related to billing). - Update personal information and ensure the Privacy Regulations. - Know customer needs by issuing outgoing follow-up calls when needed. - Manage claims/problems, write down the update for each case, ensure follow-up and customer satisfaction, and report customer feedback on the product. - Strive to continuously develop and improve processes and service to always ensure the best customer experience. Focus on a precise and polite form of communication. You bring the passion, and we'll give you the training. This role includes a company-paid comprehensive training in English. Qualifications - Minimum 1–2 years of experience in customer service, data processing, or back-office roles. - Language skills: FRENCH: bilingual + ENGLISH: C1 (working proficient/Fluent). - Strong computer skills and ability to work with multiple systems at once. - Fast learner, organized, curious, and hungry to learn more. - Customer service mindset with a focus on accuracy and timely execution. - Ability to work efficiently in a high-volume environment. Requirements - Previous experience in customer service. - Strong multitasking skills across several tools and systems. - Advanced user in office tools like MS Office. - Reliable, structured, and solution-oriented. - Good judgement for recognizing unclear or special cases. - Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language. - Customer satisfaction oriented. Benefits - Comprehensive Training: Extensive training, equipping you with the skills and knowledge needed to excel in your role. - Development Opportunities: Diverse horizontal development paths for growth and progression within the company. - Home Appliances: Exclusive discounts on home appliances, power tools, and JUNKERS products. - Contract Stability: Long term oriented. - Opportunity for after 6 months for work abroad within the EU authorized countries for up to 30 days per year. - Work from Monday to Friday - Weekends off! - Remote or Hybrid work model - Work from anywhere in Spain! - Competitive Salary: Salary range between approximately 20.000€ and 23.000€ gross per year.

Role Description Vos missions en quelques mots Consultez le détail complet de l'offre sur la page ici ou en cliquant sur le bouton "Postuler sur le site employeur". Qualifications - diplôme d’état de psychologue du travail ou d’infirmier diplômé d’État - connaissance du fonctionnement des collectivités territoriales - connaissance de la réglementation relative à la gestion des situations d’inaptitude dans la fonction publique territoriale Requirements - maîtrise des dispositifs d’accompagnement professionnel - représentation de la fonction employeur - maîtrise des techniques rédactionnelles - management d’équipe et accompagnement technique - maîtrise de l’outil informatique - pilotage, analyse et suivi d’activité : tableaux de bord Benefits - rigueur et organisation - empathie, écoute et capacité à gérer des situations complexes - maîtrise des émotions, capacité à prendre du recul - sens du travail en équipe - grande diplomatie, discrétion et neutralité - capacité à communiquer, à s’affirmer, à négocier

• Handle inbound and outbound insurance-related calls • Assist customers with payments, renewals, and quoting support • Communicate with Mandarin Chinese-speaking customers • Use VOIP and Google Meet for customer calls • Perform basic administrative tasks using Word, Excel, and Monday.com

Role Description Mercier Consultancy is recruiting an Italian-speaking Customer Service Representative on behalf of a leading international company in the tobacco industry. If you are passionate about customer service and want to work in an international environment, this is a unique opportunity to grow your career while living in one of Europe's most attractive destinations. As a Customer Service Representative, you will be the first point of contact for customers, providing professional support via phone, email, and chat. You will handle customer inquiries, provide information about services, and ensure an outstanding customer experience. Key Responsibilities - Provide customer support via phone, email, and live chat. - Handle inquiries related to products, orders, deliveries, and after-sales services. - Resolve customer issues quickly, professionally, and efficiently. - Accurately document customer interactions using internal systems. - Collaborate with other departments to ensure timely issue resolution. - Meet quality and customer satisfaction targets. - Follow company procedures and comply with all applicable regulations. Qualifications - Native or fluent Italian (C2 level). - Good English communication skills (B2 level or above). - Excellent communication and interpersonal skills. - Strong problem-solving abilities with a customer-focused mindset. - Good computer skills. - Previous customer service experience is an advantage but not essential. - Minimum age requirement 21+ Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description Relocating to Greece means more than starting a new job—it means embracing an incredible lifestyle. With more than 300 days of sunshine each year, breathtaking beaches, crystal-clear waters, and a relaxed Mediterranean way of life, Greece offers an exceptional quality of life. - Spend your free time exploring the historic streets of Athens. - Enjoy the vibrant waterfront of Thessaloniki. - Discover beautiful islands. - Experience the country's world-famous hospitality and Mediterranean cuisine. - Greece offers an excellent work-life balance. - Competitive cost of living compared to many other European countries. - Endless opportunities to travel, enjoy outdoor activities, and meet people from around the world. If you're looking to build an international career while experiencing life in one of Europe's most beautiful destinations, apply today with Mercier Consultancy and begin your next adventure in Greece!