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NICE

Make experiences flow.

Senior AI Conversation Designer

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteSeniorTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

Germany

Posted

6 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior AI Conversation Designer

NICE

• Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers. • Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities. • Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability. • Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures. • Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization. • Solve complex challenges with strong architectural judgment, creative troubleshooting, and a focus on performance. • Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements. • Enable customers and partners through technical training, configuration workshops, and guidance that builds long-term self-sufficiency. • Create high-impact documentation that clarifies technical concepts and supports the quick resolution of system issues. • Showcase solution value by rapidly assembling functional technical demos that help customers make informed decisions. • Design intuitive AI applications that prioritize user-centric interactions and seamless experiences. • Define user intents, journeys, and decision paths to map out logical and efficient customer interactions. • Create detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency. • Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience. • Develop AI assistant personas and multimodal interaction patterns to humanize the interface. • Advise clients on conversational strategies, providing expert guidance on UX best practices and usability standards. • Partner with project managers on solution design and delivery. • Manage lifecycle development, change control, and risk mitigation. • Deliver enablement for partners and customers. • Mentor colleagues on AI configuration and conversational design. • Produce reusable documentation, templates, and guidelines.

Job Requirements

  • Bachelor’s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.
  • 5+ years of professional experience, including at least 1 year working with digital channels, AI, or bot-driven applications.
  • Skilled in configuring AI and contact center technologies, including NLU/NLP/LLM and Agentic-powered solutions.
  • Experience supporting large enterprise environments, including complex integrations and deployments at scale.
  • Proficient with CRM integrations, APIs, and related ecosystem technologies.
  • Knowledge of generative AI models, NLU techniques, automation principles, and emerging trends in digital customer engagement.
  • Familiarity with API testing and documentation tools such as Postman and Swagger.
  • Ability to design and document workflows using diagramming tools such as Lucidchart or Microsoft Visio.
  • Experienced in creating detailed use cases, test plans, and UAT guidance.
  • Skilled in managing customer escalations while maintaining strong client relationships.

Benefits

  • Flexible Work Model: Experience the NICE-FLEX hybrid model with two days in the office and three days of remote work per week.
  • Join an ever-growing, market disrupting global company where teams of top talent work in a fast-paced, collaborative, and creative environment.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.

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