Title: Regional Operations Director - Southeast Location: Richmond Hill, GA Full time job requisition id JR102080 Job Description: SGA Dental Partners is growing, and we’re looking for an experienced Regional Operations Director to lead our specialty region located in the Southeast. We are seeking a candidate in FL, GA, SC, or NC area. This is a hybrid/remote role, per the requirement of high travel to support practices for in person leadership engagement. The Regional Operations Director position is responsible for overseeing the overall management of the specialty division across SGA serving as the full P&L leader with primary accountability for achieving the operational performance and strategic growth objectives for the region. The position is responsible for financial management, risk management, quality assurance compliance, patient care management, and teammate management. The Regional Director provides leadership and direction to assure safe, efficient, patient care and positive practice culture. Essential Responsibilities: - Maintain a liaison relationship between the regional practice and the corporate office through attendance at meetings and through both written and oral communication. - Drives change: Trust based partnerships with Providers, Clinical Leadership, Office Managers to lead change, enable adoption of best practices and ensure successful implementation of new initiatives across the region. - Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systems - Oversee design and construction of new units and unit expansions/renovations - Oversee the transitional process of new acquisitions either within or outside the division or the region. - Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums - Field engagement, maintain strong and consistent field presence, building meaningful relationships with practices and stay closely in sync to support and grow the practices. - Understand and follow SGA Dental Partners patient and employment policies and procedures - Moderate to heavy travel Financial Management - Formulate regional budget of overall operational expenses in accordance with SGA Dental Partners policies - Review, authorize and monitor expenditure reports in accordance with company policy and procedure - Prepare and submit exceptions to budgetary compliance - Provide training on SGA Dental Partners policies and procedures to staff (including new Facility Administrators) to ensure compliance with financial standards - Review payroll reports for compliance to company and regulatory agency policies - Review patient and treatment charge reports to ensure ethical, accurate, and timely submission of charges for region Risk Management/Quality Assurance Compliance - Ensure that each unit meets all internal and external Standards of Conduct as well as all legal and regulatory requirements - Ensure that appropriate state and federal agency compliance is reported. (i.e. Medicare, State Licensing Boards, etc.) - Coordinate internal audit visits, data collection and reporting per company policy - Ensure the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audit. - Ensure compliance with state Worker Compensation and OSHA safety training requirements - Oversee quality assurance activities (timely reporting, follow-up, distribution) - Oversee compliance with SGA Dental Partners policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies) Teammate Management - Ensure that management staff understand basic wage and hour laws, federal, state and local laws and regulations. - Plan, organize and supervise all support staff to ensure high-quality, cost-effective patient care. - Oversee execution of special operations projects, including new initiative rollouts, systems integration, and clinic level training and onboarding. - Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and company guidelines - Ensure that continuing education programs are offered to keep staff up-to-date on dental practices, universal precautions, worker/patient safety etc. - Responsible for all teammate activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals. - Conduct regular staff meetings with Office Managers or other program facilitators as necessary - Assumes and executes additional responsibilities as assigned. Knowledge/Skills/Abilities: - Excellent relationship-building and influencing skills with an ability to collaborate cross-functionally. - Demonstrable experience creating a strategic plan, managing priorities and deadlines, and adapting quickly to changing priorities. - Design and review the assigned area’s operations budget. - Possess a strong work ethic, communicating in a timely manner with patients, and had a high interest to learn and exceed expectations in a growing business. - Strong executor with a strategic mindset. - Demonstrated excellence in troubleshooting and problem-solving. - Excellent verbal and written communication skills. - Proven ability to build effective relationships with internal and external stakeholders. - Demonstrated ability to handle multiple tasks and ability to work both independently and as part of a team. - Willingness and ability to travel as needed. - Ability to react under pressure, apply good judgment in ambiguous situations, and be flexible/adaptable. - Excellent time management skills with a proven ability to meet deadlines. - Proficient with Microsoft Office Suite or related software. Education/ Experience - Bachelor’s degree in business or a relevant field is required, an advanced degree is a plus. - 3-5 years of multi-unit healthcare experience, or consulting background. Benefits We Offer: - Paid Holidays and Paid Time Off (PTO) - 401(k) Retirement Plan Health and Vision Insurance - Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program - Supplemental Coverage (Disability, Critical Illness, Accident) - Career Growth and Development Opportunities In hometown communities, SGA Dental Partners is a beacon of positive energy, delivering the highest level of clinical excellence and patient-centered care. Apply today to join us in making a difference! In order to maintain a high level of clinical excellence, SGA Dental Partners and dental practices affiliated with SGA maintain a drug free and alcohol free workplace. All new hires are required to pass a full panel drug screening as a condition of employment. SGA Dental Partners is an Equal Opportunity Employer and values diversity at every level of our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. You will work in Mondelēz International Digital Services and help us deliver an impeccable service experience with your customer focus and meticulous attention to detail in administrative tasks. In this role, you will ensure that processes are adhered to and documented. How you will contribute Be responsible for the day-to-day administration and operation support for processes in your area of responsibility and will deliver them within agreed to deadlines and ensure service quality is maintained. You will ensure that all activities comply with standard operating procedures and legal requirements, including data privacy considerations and work with other team members to ensure that end-to-end processes are efficient and accurate, including data input and maintenance. You will deal with access requests/issues and identify and act on continuous improvement opportunities. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: - Experience in your specific area of responsibility - Experience in administration with a strong customer service orientation - Computer literate with excellent skills in Microsoft Office, especially in Excel - Experience working to deadlines with strong prioritization skills - Meticulous attention to detail More about this role What you need to know about this position: - European Geography - EU VAT Laws and Payment Term Laws - Handling Accounts Payable exceptions - Handling query management - Handling day to day fire fighting's What extra ingredients you will bring: - Operate from Mdlz business unit (BU) office, with language expertise to manage stakeholders for one of the biggest BU in Europe - Build local proximity with suppliers in given BUs to streamline experience for all strategic suppliers and help procurement to negotiate better. - Exceptional Accounts Payable Subject Matter Expertise - In-depth transaction level SAP knowledge - Handling Accounts Payable exceptions & query management - Handling day to day fire fighting's from internal and external stake holders - BPO Operations experience to work with service provider and to improve customer experience. - Monitoring Service provider KPI, SLA & manage Accounts Payable processes within Industry / Mondelez compliance frame. - Manage Payment Term law across European Countries as the European Union have decided to apply the Payment term law. - European Geography knowledge with local VAT & Tax laws - Drive continuous improvement with Service Provider for your respective cluster and Europe. - Stakeholder management with Internal Procurement, Finance, Mdlz plants and Suppliers to build a strong work relationship. - Knowledge cascading including training others and creating process documentation. - Open to take any additional responsibilities, all types of Project management support for the respective cluster, BU and region. - Excellent communication and interpersonal skills with judgment and decision-making capability and the ability to articulate ideas, actively listen, and read non-verbal communication. - Engaging, inspiring, and influencing people. - Analysing and synthesizing ideas to draw objective conclusions and to write concise reports. Education / Certifications: Commerce/Accounting graduate with relevant experience Job specific requirements: - Manage approx. 3.1 billion worth of payment with 300,000 Invoices in a Year - Managing approx. 320 million worth of Exceptions with 60000 Invoices in a year - Accounts Payable Subject Matter Expertise - Stakeholder management skills with finance, procurement, and supplier's - Liaison between Mdlz stake holders and service provider - Managing Controls, Compliance and Customer Experience for the respective cluster Travel requirements: As and when required to visit service provider's locations and Mdlz plant locations. No Relocation support available Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Service Operations (Delivery) Global Business Services

• Coordinate the end-to-end client onboarding process. • Prepare and issue engagement letters. • Follow up with clients to ensure signed agreements are returned promptly. • Coordinate onboarding activities before internal handover. • Create and maintain accurate onboarding records. • Ensure all onboarding requirements are completed before work commences. • Maintain HubSpot and monday.com as the company's operational source of truth. • Keep customer records, pipelines, and workflow stages accurate and up to date. • Maintain accurate CRM data, tagging, contact lists, and operational records. • Update client, onboarding, and payment statuses across systems. • Ensure operational data remains organised and reliable. • Enhance operational workflows to support business growth. • Coordinate invoices through Xero and Stripe. • Monitor outstanding invoices and payments. • Manage payment plans and deferred payment arrangements. • Follow up on overdue payments. • Update payment statuses across internal systems. • Manage HubSpot email campaigns and communications. • Generate campaign performance reports. • Support webinars and workshops, including attendee communications and follow-ups. • Prepare and coordinate newsletters and technology updates. • Identify opportunities to better utilise HubSpot. • Manage recurring administrative tasks. • Organise and maintain documents in SharePoint. • Format client-facing documents and internal materials. • Coordinate internal documentation. • Track action items and follow-ups. • Provide day-to-day administrative support. • Identify workflow inefficiencies. • Recommend workflow enhancements and automation opportunities. • Optimise HubSpot workflows. • Create and maintain SOPs and process documentation. • Support operational scaling initiatives. • Drive continuous operational improvements.

Role Description Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions. BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client-based scientific service/publication projects. Responsibilities - Project Management: - Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience. - Content Creation: Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add. - Analytics and Reporting: Track and analyze social media metrics to measure performance and identify areas for improvement. - Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms. - Manage and optimize paid social media campaigns to reach a wider audience and drive conversions. - Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment. - Collaboration: - Ability to influence without direct authority. - Establish and maintain efficient working relations with all internal & external key stakeholders. - Participate in project movement activities, support team initiatives & objectives. - Identify and recommend process improvements and initiatives. - Facilitate resolution of any issues by working closely with cross-functional teams. - Operational: - Plan, execute and manage deliveries for enterprises across industries. - Ensure on/before time delivery of projects that match/exceed set quality standards. - Plan and monitor capacity utilization on projects and supply of talent accordingly. - Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects. - Mentor, train and lead a team of project managers and supply leads. - Financial Management: - Be responsible for ensuring timely & correct invoicing based on agreed milestones & customer preference. - Maximize PO utilization by working closely with client partners. - Monitor and manage scope changes to close the loop with respective client partners. - Control the project and monitor MIS, invoicing, consultant costs, cash flow etc. - Meet all monthly reporting/business metrics/KPI requirements and manage internal processes. - Client Partnership: - Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs. - Meet clients regularly in-person & be a strategic, solution-oriented partner for them via email and phone as well. - Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications. - Assist with project planning, including resource forecasting, timelines, and budgeting. - End to end ownership of client delight and operational efficiency. - Drive and own PO utilization and organic growth of existing clients. - Ability to coordinate and implement successful projects from start to finish. - Set and implement systems and processes for process improvements & operational efficiency. Qualifications - Minimum of 5 years of experience in a client-facing role, with at least 3 years of experience in team management. - Strong problem-solving skills with a growth mindset and proactive approach. - Ability to thrive in diverse and remote team environments. - Proficiency in comprehension, negotiation, and analytical skills. - Graduate or Postgraduate degree (MBA preferred). - PMP certification is preferred. - Proficient in project management tools such as JIRA. - Previous experience in management and/or leadership roles is advantageous. - Capable of working independently, seeking guidance only in complex situations. - Exceptional written and oral communication skills in English. - Skilled in networking and communication across diverse functions. - Ability to navigate ambiguity and conflicting priorities with rigor.