Pepper Content Global Private Limited

Role Description Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions. BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client-based scientific service/publication projects. Responsibilities - Project Management: - Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience. - Content Creation: Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add. - Analytics and Reporting: Track and analyze social media metrics to measure performance and identify areas for improvement. - Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms. - Manage and optimize paid social media campaigns to reach a wider audience and drive conversions. - Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment. - Collaboration: - Ability to influence without direct authority. - Establish and maintain efficient working relations with all internal & external key stakeholders. - Participate in project movement activities, support team initiatives & objectives. - Identify and recommend process improvements and initiatives. - Facilitate resolution of any issues by working closely with cross-functional teams. - Operational: - Plan, execute and manage deliveries for enterprises across industries. - Ensure on/before time delivery of projects that match/exceed set quality standards. - Plan and monitor capacity utilisation on projects and supply of talent accordingly. - Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects. - Mentor, train and lead a team of project managers and supply leads. - Financial Management: - Be responsible for ensuring timely & correct invoicing based on agreed milestones & customer preference. - Maximise PO utilisation by working closely with client partners. - Monitor and manage scope changes to close the loop with respective client partners. - Control the project and monitor MIS, Invoicing, consultant costs, cash flow etc. - Meet all monthly reporting/business metrics/KPI requirements and manage internal processes. - Client Partnership: - Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs. - Meet clients regularly in-person & be a strategic, solution-oriented partner for them via email and phone as well. - Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications. - Assist with project planning, including resource forecasting, timelines, and budgeting. - End to end ownership of client delight and operational efficiency. - Drive and own PO utilisation and organic growth of existing clients. - Ability to coordinate and implement successful projects from start to finish. - Set and implement systems and processes for process improvements & operational efficiency. Qualifications - Minimum of 5 years of experience in a client-facing role, with at least 3 years of experience in team management. - Strong problem-solving skills with a growth mindset and proactive approach. - Ability to thrive in diverse and remote team environments. - Proficiency in comprehension, negotiation, and analytical skills. - Graduate or Postgraduate degree (MBA preferred). - PMP certification is preferred. - Proficient in project management tools such as JIRA. - Previous experience in management and/or leadership roles is advantageous. - Capable of working independently, seeking guidance only in complex situations. - Exceptional written and oral communication skills in English. - Skilled in networking and communication across diverse functions. - Ability to navigate ambiguity and conflicting priorities with rigour.