Role Description The Client Service Associate acts as the primary point of contact for clients, ensuring an exceptional service experience through prompt and professional support. This role involves handling client inquiries, coordinating with internal teams, and maintaining strong client relationships to support business growth and retention. Reporting Line: Head of Client Services Location: Remote Responsibilities - Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs - Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach - Liaise with internal teams to find solutions to more complex inquiries - Navigate inquiries to the relevant departments when necessary - Maintain a sound knowledge of our product and industry - Maintain a positive image of our company - Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation - Regularly communicate feedback and suggestions with your line manager Qualifications - Financial markets and industry knowledge - Previous experience in a brokerage/investment company - Fluency in written and spoken English at a professional level - Strong client-focused service skills - Understanding of basic technical principles - Excellent communication skills, both written and verbal - Strong organizational skills and attention to detail - Comfortable working in a fast-paced environment - Ability to multitask effectively - Comfortable with working shifts - Previous experience with tools like Intercom, Atlassian Personality / Mindset - Integrity & loyalty - Team player with advanced communication and collaboration skills - A hands-on, can-do attitude - always looking for solutions and thinking out of the box - Overachiever mentality - Capability to work and succeed in the fast pace and ever-changing environment Benefits - Competitive salary - Corporate benefits (choose your preferred options) - Truly inspiring culture, pleasant and informal work environment - Ongoing education & training programs - Opportunity to network and connect at the Corporate Events - Global career opportunities

Role Description We are seeking a Client Care Coordinator and Administrator for our US-based client providing ABA Therapy Services (Board Certified Behavior Analysts (BCBA's) / Registered Behavior Technicians (RBT's). The Client Care Coordinator will serve as the primary point of contact for families throughout their ABA therapy journey. The successful candidate will support operational and administrative efficiency by managing: - Client onboarding - Insurance authorizations - Scheduling - Communication - Administrative tasks While driving continuous improvements in service quality and staff performance. PLEASE NOTE: - Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change depending on USA daylight savings). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. Qualifications - Previous experience in care coordination, case management, or administrative roles within healthcare or ABA services (preferred) - Strong English communication skills (verbal and written) - Strong organizational skills and the ability to manage multiple priorities - Ability to learn new computer systems quickly - Detail-oriented with a proactive approach to problem-solving - Compassionate in supporting families and improving service delivery - Ability to maintain confidentiality and handle sensitive information professionally (HIPAA) Requirements - Must have a fixed fibre line with a minimum speed of 25 Mbps - Must have a reliable power backup solution Company Description ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Title: Senior Client Services Consultant Location: US-Houston Client Site Full time Job Description: Job Description About the Role: The Houston office is excited to present this rare opportunity to serve as the on-site Fragomen Business Immigration Consultant for one of the firm’s key clients in Austin, TX in addition to working with our Fragomen Houston Team. It is expected that 2 days per week will be spent working directly for the client (onsite in Austin) with the other 3 days spent working directly for Fragomen’s other clients (virtually). We are seeking a motivated, client-service oriented professional with 3+ years’ experience in global mobility and/or business immigration to join our team in a client-based position. This opportunity will provide the Consultant with the benefits of Fragomen employment while at the same time offering experience, knowledge, and professional development in supporting the client’s US immigration and mobility program and learning about their culture, practices, philosophy and procedures. How will you make a difference as a Business Immigration Consultant at Fragomen? - Serve as a U.S. immigration resource to the client’s HR Team, Foreign Nationals, and Managers - Work within client and Fragomen systems to address immigration-related issues and questions - Serve as point of contact for client employees and handle issue escalation and resolution - Review of the dependent work authorization applications and other visa-related matters - Escalate assessments requiring legal analysis to Fragomen as needed - Coordinate and ensure organization compliance with government requirements - Ensure sensitivities for VIPs or special cases are understood and handled appropriately - Collect and structure data to support, and own decisions that drive, project effectiveness, efficiency and innovation - Leverage relationships and build the goodwill necessary to strengthen connections and build trust between the client and Fragomen - Prepare and deliver presentations to the business when needed - Partner with and manage stakeholders for project buy-in, resourcing and productive results - Assess and clarify stakeholders' primary goals/motives to ensure that these are considered and communicated effectively - Connect and empathize with stakeholders - Manage a docket of cases, processes, and administrative needs. - Monitor specific government websites for updated notices and bulletins to share with teams for further consideration. - Assist client HR teams with administrative tasks and respond to inquiries, including addressing general visa inquiries and facilitating access to visa services within the organization. - Draft general communications related to organizational processes and standards ensuring clarity and accuracy. - Proofread and clarify drafted communications prepared by other team members. - Consult with leadership and/or attorneys, as needed, to understand regulations and legal requirements related to visa and immigration requests. - Managing the client specific drop box and answering protocol queries from case workers - Analyze initiation data and identifying trends - Ad hoc projects and reporting as required Leverage your valuable skills and experience to make an impact at Fragomen: - Associate's degree or Paralegal certificate plus 4 years of business immigration experience - Bachelor's degree plus 3 years of professional work experience in business immigration or global mobility - Previous experience as Client Onsite Resource preferred but not required - Ability to multitask using analytical and problem-solving skills within a fast-paced environment with competing demands - Excellent communication and interpersonal skills, and ability to communicate effectively at all levels by videoconference, phone, and email - Demonstrate flexibility regarding client and legal team requests - Achieve a high level of productivity - Willingness to work flexibly from client site offices and Fragomen offices, both in downtown DC - Very strong organizational skills and excellent attention to detail - Demonstrate flexibility and initiative regarding assignments for self and team - Ability to provide information and respond to requests for assistance with courtesy and tact - Must be a team player as well as self-motivated and committed to excellence in the workplace All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Title: Client Services Associate Location: New York City, New York, United States Job Description: Job description Who We Are Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you! So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes. That’s enough about us – what about you? We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success. If this sounds like you, we would love to hear from you! We offer career development and an attractive bonus plan and social events are organized frequently. Where Your Career Is Going At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company. And your job search and find your career at TransPerfect #careersNOTjobs. Why TransPerfect For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com. Job requirements What You Will Be Doing The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects. - Respond to client requests for new project initiatives through our centralized technology - Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests - Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks - to successful completion - Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team - Where applicable, initiate some project specifics to set the production team /individual project up for success - Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team and providing a high level of service - Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables - Serve as the central point of contact for and liaison between external client contact and internal production staff - Set and fulfill client expectations - Comply with internal regulations, processes and procedures in line with ISO standards - Potentially trouble-shoot problem projects - Understand and abide by individual project instructions and effectively communicate to the production team - Investigate client complaints where applicable - Discuss issues with clients and production staff and creatively problem solve to alleviate issues Who We Are Looking For - Bachelor’s degree - Excellent written and verbal English communication skills - Exceptional problem solving and analytical skills - Customer service and/or project management experience - Strong organizational skills, attention to detail, and the ability to multi-task - Working knowledge of MS Office - Ability to prioritize and schedule tasks and work in a team environment. - Must be willing to learn new things, be open to challenges and thrive on success On-site, Hybrid - New York City, New York, United States Client Services Full-time, Permanent All done! 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