• Researching ATM cash balances • Managing all Bank emails and requests • Processing daily Bank settlement reports • Balancing ATMs and documenting daily progress • Creating and preparing reports as needed

• Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones). • Identify and document customer issues clearly and accurately. • Escalate unresolved tickets to appropriate internal teams as needed. • Accurately document every call. • Deliver outstanding customer service through clear communication, patience, and empathy

• Act as an optimization agent • Map and analyze data • Implement processes that ensure efficiency and scalable growth

• Conduct client onboarding (initial presentation and contact, confirmation of credential receipt, integration follow-up, initial walkthrough); • Establish, develop, and maintain positive business and client relationships; • Coordinate expectation-alignment conversations; • Hold periodic meetings to monitor and understand each client’s situation, address questions or improvement suggestions, and ensure they are getting the most value from our solutions; • Monitor customer satisfaction (NPS); • Analyze data and trends to identify opportunities and take action or influence long-term initiatives to maximize the potential of your portfolio; • Act as a strategic partner to the sales team; • Update CRM with all interactions with your clients to maintain a complete history; • Monitor KPIs; • Serve as the client’s first point of contact for support, answer questions, and escalate technical issues to the support team when necessary.