Serving as a Lifeline Between Caregivers, Patients and Their Families. Pioneering Healthcare, Technology & AI Innovation
Service Desk Analyst
Location
Arizona + 2 moreAll locations: Arizona | New Mexico | Texas
Posted
107 days ago
Salary
$14 / hour
Seniority
Senior
Job Description
Service Desk Analyst
UnityBPO
• Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones). • Identify and document customer issues clearly and accurately. • Escalate unresolved tickets to appropriate internal teams as needed. • Accurately document every call. • Deliver outstanding customer service through clear communication, patience, and empathy
Job Requirements
- High School diploma or GED (or equivalent experience)
- Must have hard wired connection to router.
- Previous experience in a customer service or technical support role
- Previous Call Center Experience
- Basic knowledge of PC operations and desktop applications
- Excellent verbal and written communication skills
- Ability to multitask and problem-solve in a fast-paced environment
- Ability to maintain and calm, professional demeanor in challenging situations.
- Adaptability and self-motivation in a remote work setting.
- Strong customer empathy, patience, and a commitment to provide high-quality service.
- Preferred but not required: Experience with My Pres and My Chart
- Familiarity with medical terminology
- Experience working in Electronic Health Record (EHR) systems
Benefits
- Mission-Driven Work: Support patients and healthcare teams to improve patient lives through technology
- Career Growth: We invest in your development and pay for technical certifications
- Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ.
- Inclusive Culture: We welcome applicants of all ages and backgrounds.
- Leadership Access: Share your ideas directly with leadership, including the CEO
- Supportive Environment: Be part of a team that values transparency, communication, and collaboration
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