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Junior Customer Success Analyst – Commercial
Location
Brazil
Posted
107 days ago
Salary
0
Seniority
Junior
Job Description
Junior Customer Success Analyst – Commercial
BigDataCorp
• Conduct client onboarding (initial presentation and contact, confirmation of credential receipt, integration follow-up, initial walkthrough); • Establish, develop, and maintain positive business and client relationships; • Coordinate expectation-alignment conversations; • Hold periodic meetings to monitor and understand each client’s situation, address questions or improvement suggestions, and ensure they are getting the most value from our solutions; • Monitor customer satisfaction (NPS); • Analyze data and trends to identify opportunities and take action or influence long-term initiatives to maximize the potential of your portfolio; • Act as a strategic partner to the sales team; • Update CRM with all interactions with your clients to maintain a complete history; • Monitor KPIs; • Serve as the client’s first point of contact for support, answer questions, and escalate technical issues to the support team when necessary.
Job Requirements
- Previous experience in Customer Success/customer service/technical support or related areas preferred;
- Comfortable using social media platforms;
- Knowledge of Excel/Power BI/CRMs preferred;
- Effective communication at operational and managerial levels;
- Emotional intelligence;
- Organizational skills;
- Time management;
- Ability to work with urgent situations and tight deadlines;
- Empathy and patience with our clients.
Benefits
- 100% remote work (work from anywhere)
- Offices in Rio de Janeiro and São Paulo with a relaxed work environment (available for those who wish to use them)
- Opportunities for growth and professional development;
- Flexible working hours (yes, even when remote);
- Flexible vacation policy (in addition to statutory CLT entitlements);
- Bradesco health and dental insurance;
- Group life insurance;
- Meal benefit via Caju card;
- Monthly home office allowance (furniture and internet);
- Home Office Voucher;
- OrienteMe (psychological support);
- Conexa Saúde (psychological and nutritional support);
- Wellhub (wellness platform);
- Day off on your birthday;
- 6-month maternity leave;
- 1-month paternity leave;
- Childcare assistance;
- SESC membership benefits;
- Game night (in-person at the RJ office and online on Discord);
- BDC Learning and BDC Decola (professional development programs that subsidize various trainings such as courses, workshops, books, and more);
- A close-knit team always ready to support each other
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