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BigDataCorp

The data platform for the digital age! The best data for your business, ethically and transparently sourced.

Junior Customer Success Analyst – Commercial

AnalystAnalystFull TimeRemoteJuniorTeam 51-200Since 2013H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

107 days ago

Salary

0

Seniority

Junior

Portuguese

Job Description

Junior Customer Success Analyst – Commercial

BigDataCorp

• Conduct client onboarding (initial presentation and contact, confirmation of credential receipt, integration follow-up, initial walkthrough); • Establish, develop, and maintain positive business and client relationships; • Coordinate expectation-alignment conversations; • Hold periodic meetings to monitor and understand each client’s situation, address questions or improvement suggestions, and ensure they are getting the most value from our solutions; • Monitor customer satisfaction (NPS); • Analyze data and trends to identify opportunities and take action or influence long-term initiatives to maximize the potential of your portfolio; • Act as a strategic partner to the sales team; • Update CRM with all interactions with your clients to maintain a complete history; • Monitor KPIs; • Serve as the client’s first point of contact for support, answer questions, and escalate technical issues to the support team when necessary.

Job Requirements

  • Previous experience in Customer Success/customer service/technical support or related areas preferred;
  • Comfortable using social media platforms;
  • Knowledge of Excel/Power BI/CRMs preferred;
  • Effective communication at operational and managerial levels;
  • Emotional intelligence;
  • Organizational skills;
  • Time management;
  • Ability to work with urgent situations and tight deadlines;
  • Empathy and patience with our clients.

Benefits

  • 100% remote work (work from anywhere)
  • Offices in Rio de Janeiro and São Paulo with a relaxed work environment (available for those who wish to use them)
  • Opportunities for growth and professional development;
  • Flexible working hours (yes, even when remote);
  • Flexible vacation policy (in addition to statutory CLT entitlements);
  • Bradesco health and dental insurance;
  • Group life insurance;
  • Meal benefit via Caju card;
  • Monthly home office allowance (furniture and internet);
  • Home Office Voucher;
  • OrienteMe (psychological support);
  • Conexa Saúde (psychological and nutritional support);
  • Wellhub (wellness platform);
  • Day off on your birthday;
  • 6-month maternity leave;
  • 1-month paternity leave;
  • Childcare assistance;
  • SESC membership benefits;
  • Game night (in-person at the RJ office and online on Discord);
  • BDC Learning and BDC Decola (professional development programs that subsidize various trainings such as courses, workshops, books, and more);
  • A close-knit team always ready to support each other

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