Role Description Our Managers of Project Management lead our team of Creative and Website Project Managers. They oversee the team responsible for owning client relationships and creative projects from start to finish. They are well versed and experienced in general project management, have a vast understanding of websites from design to development, and are passionate about the success of creative projects. They have a passion for managing teams, building strong relationships internally and externally, and always have our clients’ best interests in mind. The ideal candidate for this role has a strong marketing background, superior presentation and communication skills, is passionate about leadership and team building, and has a vast understanding of digital marketing channels and creative products that help our clients reach their goals. This position is responsible for: - Team Leadership & Development - People Management: Direct the creative and website project management team to ensure high performance and professional growth. - Operational Intelligence: Analyze data from internal platforms to make informed decisions regarding team workload, capacity, project health, and client retention. - Strategic Mentorship: Apply established project management philosophies to daily workflows to ensure our team delivers high-quality, successful projects. - Internal Collaboration: Lead and foster an environment of collaboration between departments. Build trust and support to align with company goals, team needs, and client expectations. - Client Strategy & Relationship Management - High-Priority Oversight: Directly manage a subset of high-priority clients, aligning their needs with industry expertise to ensure on-time and on-budget delivery. - Escalation Support: Act as the primary point of contact for your team’s clients to resolve complex situations and manage client temperatures. - Strategic Planning: Grow and strengthen client relationships by building effective trust, understanding their needs per project, and using tools to keep projects on time and within budget. - Industry Expertise: Maintain a deep understanding of the property management industry to serve onsite teams with high-quality leads. - Business Growth & Revenue Operations - Revenue Expansion: Collaborate with the Client Success team and Business Development to grow client relationships and expand product adoption. - Budget Advising: Execute and advise your team and clients on annual budget recommendations. - Value Creation: Ensure exceptional service and ROI for clients, leveraging strong project management and interpersonal skills to drive retention. Qualifications - A vast understanding of websites including design, development, and post launch maintenance workflows. - Knowledgeable and can execute on project management for creative products. - A passion for leading a team and providing feedback to increase their skillset and engagement. - Excellent analytical, critical-thinking and problem-solving skills. - Excellent communication and presentation skills. - Self-motivated, self-starter, able to independently execute with minimal supervision in an agency environment with rapidly changing priorities. Requirements - A proven understanding of our core products including creative services, website design and development and digital marketing, as well as in-depth experience managing creative projects. - An outstanding work ethic with the ability to work both independently and as part of a larger team. You are disciplined to meet deadlines, stay organized, and achieve results. - Strong leadership skills and a passion for providing their team the tools they need to excel in their roles and support our clients. - An understanding of marketing agencies and the real estate industry. - Strong writing, editing, and proofreading skills. - A customer service mindset to creatively and effectively manage products from concept to deliverable and the ability to upsell our products and services. - The ability to be collaborative, adaptive, and flexible, functioning effectively in a fast-paced environment. You have a positive approach to problem-solving while balancing multiple projects. - Understands our clients' needs to expand our revenue and adoption across their portfolio of business with us. Benefits - Flexible work-from-home and remote work policy in the U.S. - Full benefits package available to all full-time Team Members. - 401k with company match for eligible team members. - Life and Disability Insurance (100% Paid Life, STD, and AD&D). - Flex PTO and 10 paid holidays. - 12 weeks of Paid Parental Leave (Maternity & Paternity) for eligible team members and primary caregivers of a newborn or adopted child. - Optional Health Savings Account, Flexible Savings Account, and Pet Insurance. - Leadership training and events, and StrengthsFinder 2.0 assessment to promote growth and development.

• Provide overall project leadership and management of scope, schedule, budget, and quality. • Serve as the key liaison with government stakeholders, ensuring clear communication and alignment of project objectives. • Lead planning, execution, and monitoring of multiple, concurrent projects within the program. • Develop and maintain integrated master schedules, project plans, risk registers, and issue logs. • Track performance against milestones and deliverables, ensuring compliance with program and contractual requirements. • Facilitate recurring project status meetings, briefings, and updates for government leadership. • Proactively identify risks, issues, and dependencies; implement mitigation strategies to minimize impacts. • Oversee preparation and delivery of project documentation including reports, dashboards, presentations, and technical artifacts. • Ensure effective resource allocation across teams, coordinating with program leadership on staffing needs and priorities. • Foster collaboration between business, technical, and government teams to drive timely execution of tasks. • Mentor junior project managers and provide oversight to ensure adherence to project management best practices. • Support quality assurance processes and continuous improvement efforts. • Contribute to strategic planning and decision-making at the program level.

• Oversee and drive process integration for clients into the product suite. • Manage activities associated with new client implementations and internal initiatives. • Plan, execute and coordinate the activities for on-boarding clients into the service suite. • Manage the timeline, deliverables, client expectations, communicate regularly, and elevate critical issues.

• Oversee a team including Project Managers, Assistant Project Managers, Project Coordinators, and Project Assistants • Manage all aspects of assigned projects and supervise interaction with customers • Engage in business development activities with customers, building relationships through meetings and presentations • Participate in proposal activities to meet customer expectations and ensure complete scope of services • Assign and coordinate duties for project execution • Manage project staffing needs, ensuring quality deliverables • Maintain high-level contact with customers to ensure satisfaction and resolve conflicts • Conduct supervisory responsibilities in accordance with policies and applicable laws • Additional duties as assigned by the Director of Project Management