Role Description ¡BUSCAMOS EL MEJOR TALENTO! ÚNETE AL EQUIPO DE CLARO PERÚ Y CRECE CON NOSOTROS! Nos encontramos en la búsqueda de Asesores de Atención al cliente Claro, No Ventas - Full Time. Modalidad: Remoto - FULL TIME - Recepcionar llamadas específicas de clientes Claro y brindarles la atención necesaria para ofrecer una solución efectiva. Qualifications - Mayores de 18 años (requisito indispensable). - Secundaria completa. - Con experiencia o sin experiencia en Atención al cliente. Requirements - Secundaria completa (indispensable). - Contar con herramientas de trabajo propias. - PC o Laptop con MÍNIMO 8GB de RAM (Indispensable). - Sistema operativo Windows 11 PRO (Indispensable). - Conexión a internet cableada (no Wi-Fi) (Indispensable). - Headset con micrófono funcional (Indispensable). - Cámara Web (Indispensable). Benefits - Sueldo fijo. - Bono de productividad (Todos los meses). - Bono por Home Office. - Capacitaciones 100% pagadas. - Pagos quincenales y a fin de mes. - Línea de carrera en corto tiempo. - Atención médica gratuita para el colaborador y 5 familiares. Company Description Somos MDY, Call Center con 28 años en el rubro de las Telecomunicaciones. ¡Postula y vive la experiencia MDY! ¡POSTULA Y FORMA PARTE DE NUESTRA FAMILIA CORPORATIVA MDY! MDY rechaza de manera expresa toda práctica discriminatoria. No toleramos la discriminación hacia ningún colaborador o solicitante de empleo por motivos de edad, discapacidad, etnia, estado civil, género, nacionalidad, ideología, política, raza, religión, orientación sexual o cualquier otra característica especificada por parte de la compañía o legislación vigente ante discriminación.

• Serve as the first point of contact for customer enquiries, handling them in a professional and timely manner via phone, email, and live chat. • Provide accurate and clear information regarding our fund and services. • Resolve customer issues and complaints effectively, aiming for first-contact resolution wherever possible. • Maintain precise and detailed records of all customer interactions and transactions. • Escalate complex or unresolved issues to the appropriate internal teams for further investigation. • Collaborate with team members to ensure a consistent and high-quality customer experience. • Adhere to all company policies and procedures to ensure compliance and quality standards.

Role Description Mercier Consultancy Group is currently seeking a motivated and detail-oriented Dutch-Speaking Financial Customer Service Agent to join a prestigious financial services operation based remotely within Bulgaria. This is an exceptional opportunity for Dutch-speaking professionals with a passion for finance and customer excellence to build a rewarding career in one of the most dynamic and fast-growing sectors in the industry. Key Responsibilities - Deliver professional, high-quality customer support to Dutch-speaking clients across a range of financial products and services, including banking, insurance, payments, and investment queries. - Handle inbound customer enquiries via phone, email, and live chat, ensuring prompt, accurate, and compliant resolution of all financial matters. - Guide clients through account management processes, transaction queries, billing issues, and financial product information in a clear and confidence-inspiring manner. - Identify and escalate complex financial complaints or regulatory concerns to the appropriate internal teams, adhering to strict compliance and data protection standards. - Accurately log all customer interactions and case details within the CRM system, maintaining comprehensive and up-to-date financial records. - Proactively educate clients on relevant financial products, self-service tools, and digital banking features to enhance their overall experience. - Collaborate with cross-functional teams including finance specialists, compliance officers, and back-office departments to ensure seamless service delivery. - Consistently meet and exceed individual performance KPIs, including customer satisfaction scores, first-contact resolution rates, and response time targets. Qualifications - Native or fluent Dutch language proficiency — both spoken and written — is essential for this role. - Previous experience in customer service, financial services, banking, insurance, or a related field is strongly preferred. - A solid understanding of financial products, transactions, and regulatory compliance principles is a significant advantage. - Excellent communication and interpersonal skills, with the ability to explain complex financial information clearly and empathetically to clients. - Strong digital literacy, including proficiency with CRM platforms, Microsoft Office tools, and remote working technologies. - A high level of accuracy, professionalism, and discretion when handling confidential client financial data. Requirements - A valid EU passport is mandatory for eligibility consideration. Benefits - Competitive Monthly Salary, benchmarked to reflect your experience and expertise within the finance industry. - Fully Paid and Comprehensive Training Programme to ensure you are fully equipped to excel in your role from day one. - Private Health Insurance for your peace of mind and wellbeing. - Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication, hard work, and outstanding results in the financial customer service environment. - A stable, long-term remote working contract within a reputable and growing international organisation. - Ongoing professional development opportunities and clear pathways for career advancement within the finance sector. - And Much More — join the Mercier Consultancy Group family and discover a truly rewarding professional experience.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Service Agent Eneco position in Greece, working remotely on behalf of Eneco, one of Europe's most recognised and forward-thinking energy companies. In this role, you will serve as a vital point of contact for Dutch-speaking customers, providing expert guidance, resolving energy-related enquiries, and delivering a consistently outstanding service experience that reflects Eneco's commitment to sustainable and reliable energy solutions. Key Responsibilities - Respond promptly and professionally to inbound customer enquiries from Dutch-speaking clients regarding energy products, services, billing, and account management via phone, email, and chat channels. - Assist customers with questions related to their energy contracts, tariff structures, and consumption data, ensuring clarity and accuracy in all communications. - Troubleshoot and resolve issues related to energy supply, meter readings, payment plans, and service disruptions in a calm, efficient, and customer-focused manner. - Guide customers through energy-saving options, green energy products, and sustainable tariff transitions in line with Eneco's environmental mission. - Accurately log all customer interactions, updates, and case resolutions within the company's CRM system, maintaining meticulous records at all times. - Collaborate with internal teams and escalate complex energy-related technical issues to the appropriate departments when necessary, ensuring swift resolution. - Proactively identify opportunities to improve the customer experience, providing feedback to team leaders on recurring issues within the energy service landscape. - Uphold Eneco's brand values and service standards in every interaction, contributing to a positive and professional customer journey from start to finish. Qualifications - Native or fluent Dutch language skills (spoken and written) are essential. - Valid EU passport or EU citizenship (mandatory for relocation and employment eligibility). - Previous experience in customer service, contact centre operations, or a client-facing role is highly advantageous; experience within the energy or utilities sector is a distinct asset. - Strong communication and interpersonal skills, with the ability to handle complex or sensitive customer queries with professionalism and empathy. - Comfortable working in a remote environment with reliable internet connectivity, a dedicated workspace, and the self-discipline to manage time effectively. - Basic proficiency in English for internal communications and training purposes. - A positive, solution-oriented mindset with genuine enthusiasm for delivering exceptional customer experiences in the energy industry. Benefits - Competitive Monthly Salary reflective of your skills, experience, and the demands of the energy sector. - Fully Paid Training programme to ensure you are thoroughly prepared and confident in your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Greece effortless. - Monthly Performance Bonus rewarding your dedication and excellence in customer service delivery. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional annual financial benefits above and beyond the norm. - Stable, long-term remote employment within the thriving energy industry, with genuine career progression opportunities. - And Much More — including ongoing support from the Mercier Consultancy Group team throughout your career journey. How to Apply If you are a fluent or native Dutch speaker ready to take on an exciting Dutch Speaking Customer Service Agent Eneco position in Greece and build a rewarding career in the energy sector, we would love to hear from you. Click Apply Now to submit your application today and take the first step towards your new career with the full backing of Mercier Consultancy Group.