Role Description Mercier Consultancy Group is currently seeking a motivated and detail-oriented Dutch-Speaking Financial Customer Service Agent to join a prestigious financial services operation based remotely within Bulgaria. This is an exceptional opportunity for Dutch-speaking professionals with a passion for finance and customer excellence to build a rewarding career in one of the most dynamic and fast-growing sectors in the industry. Key Responsibilities - Deliver professional, high-quality customer support to Dutch-speaking clients across a range of financial products and services, including banking, insurance, payments, and investment queries. - Handle inbound customer enquiries via phone, email, and live chat, ensuring prompt, accurate, and compliant resolution of all financial matters. - Guide clients through account management processes, transaction queries, billing issues, and financial product information in a clear and confidence-inspiring manner. - Identify and escalate complex financial complaints or regulatory concerns to the appropriate internal teams, adhering to strict compliance and data protection standards. - Accurately log all customer interactions and case details within the CRM system, maintaining comprehensive and up-to-date financial records. - Proactively educate clients on relevant financial products, self-service tools, and digital banking features to enhance their overall experience. - Collaborate with cross-functional teams including finance specialists, compliance officers, and back-office departments to ensure seamless service delivery. - Consistently meet and exceed individual performance KPIs, including customer satisfaction scores, first-contact resolution rates, and response time targets. Qualifications - Native or fluent Dutch language proficiency — both spoken and written — is essential for this role. - Previous experience in customer service, financial services, banking, insurance, or a related field is strongly preferred. - A solid understanding of financial products, transactions, and regulatory compliance principles is a significant advantage. - Excellent communication and interpersonal skills, with the ability to explain complex financial information clearly and empathetically to clients. - Strong digital literacy, including proficiency with CRM platforms, Microsoft Office tools, and remote working technologies. - A high level of accuracy, professionalism, and discretion when handling confidential client financial data. Requirements - A valid EU passport is mandatory for eligibility consideration. Benefits - Competitive Monthly Salary, benchmarked to reflect your experience and expertise within the finance industry. - Fully Paid and Comprehensive Training Programme to ensure you are fully equipped to excel in your role from day one. - Private Health Insurance for your peace of mind and wellbeing. - Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication, hard work, and outstanding results in the financial customer service environment. - A stable, long-term remote working contract within a reputable and growing international organisation. - Ongoing professional development opportunities and clear pathways for career advancement within the finance sector. - And Much More — join the Mercier Consultancy Group family and discover a truly rewarding professional experience.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Service Agent Eneco position in Greece, working remotely on behalf of Eneco, one of Europe's most recognised and forward-thinking energy companies. In this role, you will serve as a vital point of contact for Dutch-speaking customers, providing expert guidance, resolving energy-related enquiries, and delivering a consistently outstanding service experience that reflects Eneco's commitment to sustainable and reliable energy solutions. Key Responsibilities - Respond promptly and professionally to inbound customer enquiries from Dutch-speaking clients regarding energy products, services, billing, and account management via phone, email, and chat channels. - Assist customers with questions related to their energy contracts, tariff structures, and consumption data, ensuring clarity and accuracy in all communications. - Troubleshoot and resolve issues related to energy supply, meter readings, payment plans, and service disruptions in a calm, efficient, and customer-focused manner. - Guide customers through energy-saving options, green energy products, and sustainable tariff transitions in line with Eneco's environmental mission. - Accurately log all customer interactions, updates, and case resolutions within the company's CRM system, maintaining meticulous records at all times. - Collaborate with internal teams and escalate complex energy-related technical issues to the appropriate departments when necessary, ensuring swift resolution. - Proactively identify opportunities to improve the customer experience, providing feedback to team leaders on recurring issues within the energy service landscape. - Uphold Eneco's brand values and service standards in every interaction, contributing to a positive and professional customer journey from start to finish. Qualifications - Native or fluent Dutch language skills (spoken and written) are essential. - Valid EU passport or EU citizenship (mandatory for relocation and employment eligibility). - Previous experience in customer service, contact centre operations, or a client-facing role is highly advantageous; experience within the energy or utilities sector is a distinct asset. - Strong communication and interpersonal skills, with the ability to handle complex or sensitive customer queries with professionalism and empathy. - Comfortable working in a remote environment with reliable internet connectivity, a dedicated workspace, and the self-discipline to manage time effectively. - Basic proficiency in English for internal communications and training purposes. - A positive, solution-oriented mindset with genuine enthusiasm for delivering exceptional customer experiences in the energy industry. Benefits - Competitive Monthly Salary reflective of your skills, experience, and the demands of the energy sector. - Fully Paid Training programme to ensure you are thoroughly prepared and confident in your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Greece effortless. - Monthly Performance Bonus rewarding your dedication and excellence in customer service delivery. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional annual financial benefits above and beyond the norm. - Stable, long-term remote employment within the thriving energy industry, with genuine career progression opportunities. - And Much More — including ongoing support from the Mercier Consultancy Group team throughout your career journey. How to Apply If you are a fluent or native Dutch speaker ready to take on an exciting Dutch Speaking Customer Service Agent Eneco position in Greece and build a rewarding career in the energy sector, we would love to hear from you. Click Apply Now to submit your application today and take the first step towards your new career with the full backing of Mercier Consultancy Group.

Role Description Mercier Consultancy Group is proud to present an exciting opportunity for a Dutch Speaking Customer Agent For Odido position in Bulgaria, supporting one of the most recognised telecommunications and banking service providers in the Dutch market. In this remote role based within Bulgaria, you will serve as a trusted first point of contact for Dutch-speaking customers seeking assistance with banking-related enquiries, account management, and financial service support. This is an outstanding chance to build a rewarding international career in the banking industry while enjoying the vibrant lifestyle that Bulgaria has to offer. Key Responsibilities - Deliver professional, empathetic, and efficient customer support to Dutch-speaking clients regarding banking products, account queries, and financial transactions via phone, email, and live chat. - Assist customers with enquiries related to digital banking services, payment processing, account statements, and credit or debit card management. - Accurately verify customer identities and ensure full compliance with banking regulations, data protection policies, and anti-fraud procedures. - Escalate complex banking issues or sensitive financial complaints to the appropriate internal departments in a timely and professional manner. - Guide customers through online banking platforms, mobile banking applications, and self-service tools, ensuring a smooth and confident user experience. - Maintain thorough and precise records of all customer interactions within the CRM system, adhering strictly to banking industry standards and internal protocols. - Proactively identify opportunities to inform customers of relevant banking products or services that may enhance their financial wellbeing. - Consistently meet and exceed individual performance targets, contributing to a high-quality service environment aligned with the banking sector's regulatory and customer satisfaction benchmarks. Qualifications - Native or fluent Dutch language proficiency, both spoken and written, is essential for this role. - Valid EU passport (mandatory requirement for all applicants). - Previous experience in customer service, preferably within the banking, financial services, or fintech industry, is highly advantageous. - Strong understanding of or genuine interest in banking products, financial regulations, and digital payment solutions. - Excellent communication and interpersonal skills, with the ability to handle sensitive financial matters with discretion, patience, and professionalism. - Comfortable working remotely within Bulgaria with a reliable internet connection, a distraction-free workspace, and the self-discipline to thrive in a virtual banking support environment. - Proficient in using CRM platforms, Microsoft Office tools, and digital communication channels. Requirements - Native or fluent Dutch language proficiency. - Valid EU passport. - Previous customer service experience, preferably in banking or financial services. - Strong understanding of banking products and financial regulations. - Excellent communication skills. - Ability to work remotely with a reliable internet connection. - Proficiency in CRM platforms and Microsoft Office. Benefits - Competitive Monthly Salary reflective of your experience and language skills in the banking sector. - Fully Paid Training to equip you with all the banking product knowledge, tools, and systems needed for success. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to get you settled in Bulgaria with ease. - Monthly Performance Bonus rewarding your dedication and achievement against banking service targets. - Ongoing professional development and career advancement opportunities within a global banking and customer experience environment. - A supportive, inclusive, and multilingual remote working culture championed by Mercier Consultancy Group. - And Much More...

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Service For Hema position in Bulgaria, ideal for motivated individuals who are passionate about delivering exceptional customer experiences within the retail sector. This exciting remote role — based within Bulgaria — places you at the heart of one of the most beloved and iconic Dutch retail brands operating across both online and offline channels. - Deliver professional, empathetic, and solutions-focused customer support to Dutch-speaking shoppers across Hema's online and offline retail platforms via phone, email, and live chat. - Assist customers with product enquiries, order tracking, delivery updates, and returns or exchange requests in line with Hema's retail policies and service standards. - Resolve customer complaints efficiently and with a positive, customer-first attitude, ensuring swift issue resolution and a high level of satisfaction across all retail touchpoints. - Process and update customer orders, account information, and service requests accurately within the company's internal retail management systems. - Proactively identify opportunities to improve the customer journey, escalating recurring retail-related issues to the appropriate internal teams where necessary. - Maintain thorough and accurate records of all customer interactions, transactions, and outcomes in compliance with company data standards. - Stay up to date with Hema's latest product lines, seasonal promotions, and online retail offerings to provide accurate and informed assistance to customers. - Collaborate with team members and supervisors to meet and exceed individual and team performance targets, contributing to a high-performing customer service culture. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is essential for this role. - Valid EU passport (mandatory). - A solid working knowledge of English is required for internal communications and training purposes. - Previous experience in customer service, retail support, or a client-facing role within the online or offline retail industry is highly advantageous. - Strong communication and interpersonal skills, with the ability to handle a high volume of customer interactions with professionalism and patience. - Comfortable working with digital tools, CRM platforms, and retail order management systems; a genuine enthusiasm for the retail sector is a strong plus. - Self-motivated, reliable, and able to work independently in a remote setting while maintaining high standards of service delivery. Requirements - Competitive Monthly Salary — reflective of your skills and experience within the retail customer service sector. - Fully Paid Training — a comprehensive onboarding programme tailored to Hema's retail products, processes, and customer service standards. - Health Insurance — full private health coverage to support your wellbeing. - Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation to ensure your move to Bulgaria is completely stress-free. - Monthly Performance Bonus — reward your dedication and hard work with additional earnings based on your performance results. - A supportive, multicultural, and inclusive team environment where your career growth is actively encouraged. - The opportunity to work remotely within Bulgaria for one of the most recognised names in European retail. - And Much More... Life in Bulgaria Bulgaria is one of Europe's most captivating and affordable destinations, offering an extraordinary quality of life that continues to attract international professionals from across the continent. Nestled in the heart of the Balkans, Bulgaria boasts a rich cultural heritage, stunning natural landscapes — from the majestic Rila Mountains to the golden sands of the Black Sea coast — and a warm, continental climate with long, sun-drenched summers and mild winters. - Enjoy world-class cuisine — from traditional Bulgarian dishes to international dining experiences. - Experience a thriving arts, music, and social scene that makes building a life here a true pleasure. - For Dutch-speaking professionals seeking jobs in Bulgaria, the country presents a compelling combination of professional opportunity, modern infrastructure, and an incredibly welcoming international community. - Relocating to Bulgaria through Mercier Consultancy Group means you arrive fully supported, settled, and ready to thrive from day one. How to Apply If you are a fluent Dutch speaker ready to take on an exciting new challenge in the retail industry and are interested in exploring Dutch-speaking jobs in Bulgaria, we would love to hear from you. This is a rare and exceptional opportunity to represent a globally recognised retail brand while enjoying all the lifestyle and career advantages that come with working in Bulgaria. Do not miss your chance to be part of something truly rewarding — click Apply Now to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch with you promptly. We look forward to supporting you every step of the way on your journey to securing the Dutch Speaking Customer Service For Hema position in Bulgaria.