Role Description Mercier Consultancy Group is proud to present an exciting opportunity for a Dutch Speaking Customer Agent For Odido position in Bulgaria, supporting one of the most recognised telecommunications and banking service providers in the Dutch market. In this remote role based within Bulgaria, you will serve as a trusted first point of contact for Dutch-speaking customers seeking assistance with banking-related enquiries, account management, and financial service support. This is an outstanding chance to build a rewarding international career in the banking industry while enjoying the vibrant lifestyle that Bulgaria has to offer. Key Responsibilities - Deliver professional, empathetic, and efficient customer support to Dutch-speaking clients regarding banking products, account queries, and financial transactions via phone, email, and live chat. - Assist customers with enquiries related to digital banking services, payment processing, account statements, and credit or debit card management. - Accurately verify customer identities and ensure full compliance with banking regulations, data protection policies, and anti-fraud procedures. - Escalate complex banking issues or sensitive financial complaints to the appropriate internal departments in a timely and professional manner. - Guide customers through online banking platforms, mobile banking applications, and self-service tools, ensuring a smooth and confident user experience. - Maintain thorough and precise records of all customer interactions within the CRM system, adhering strictly to banking industry standards and internal protocols. - Proactively identify opportunities to inform customers of relevant banking products or services that may enhance their financial wellbeing. - Consistently meet and exceed individual performance targets, contributing to a high-quality service environment aligned with the banking sector's regulatory and customer satisfaction benchmarks. Qualifications - Native or fluent Dutch language proficiency, both spoken and written, is essential for this role. - Valid EU passport (mandatory requirement for all applicants). - Previous experience in customer service, preferably within the banking, financial services, or fintech industry, is highly advantageous. - Strong understanding of or genuine interest in banking products, financial regulations, and digital payment solutions. - Excellent communication and interpersonal skills, with the ability to handle sensitive financial matters with discretion, patience, and professionalism. - Comfortable working remotely within Bulgaria with a reliable internet connection, a distraction-free workspace, and the self-discipline to thrive in a virtual banking support environment. - Proficient in using CRM platforms, Microsoft Office tools, and digital communication channels. Requirements - Native or fluent Dutch language proficiency. - Valid EU passport. - Previous customer service experience, preferably in banking or financial services. - Strong understanding of banking products and financial regulations. - Excellent communication skills. - Ability to work remotely with a reliable internet connection. - Proficiency in CRM platforms and Microsoft Office. Benefits - Competitive Monthly Salary reflective of your experience and language skills in the banking sector. - Fully Paid Training to equip you with all the banking product knowledge, tools, and systems needed for success. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to get you settled in Bulgaria with ease. - Monthly Performance Bonus rewarding your dedication and achievement against banking service targets. - Ongoing professional development and career advancement opportunities within a global banking and customer experience environment. - A supportive, inclusive, and multilingual remote working culture championed by Mercier Consultancy Group. - And Much More...

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Service For Hema position in Bulgaria, ideal for motivated individuals who are passionate about delivering exceptional customer experiences within the retail sector. This exciting remote role — based within Bulgaria — places you at the heart of one of the most beloved and iconic Dutch retail brands operating across both online and offline channels. - Deliver professional, empathetic, and solutions-focused customer support to Dutch-speaking shoppers across Hema's online and offline retail platforms via phone, email, and live chat. - Assist customers with product enquiries, order tracking, delivery updates, and returns or exchange requests in line with Hema's retail policies and service standards. - Resolve customer complaints efficiently and with a positive, customer-first attitude, ensuring swift issue resolution and a high level of satisfaction across all retail touchpoints. - Process and update customer orders, account information, and service requests accurately within the company's internal retail management systems. - Proactively identify opportunities to improve the customer journey, escalating recurring retail-related issues to the appropriate internal teams where necessary. - Maintain thorough and accurate records of all customer interactions, transactions, and outcomes in compliance with company data standards. - Stay up to date with Hema's latest product lines, seasonal promotions, and online retail offerings to provide accurate and informed assistance to customers. - Collaborate with team members and supervisors to meet and exceed individual and team performance targets, contributing to a high-performing customer service culture. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is essential for this role. - Valid EU passport (mandatory). - A solid working knowledge of English is required for internal communications and training purposes. - Previous experience in customer service, retail support, or a client-facing role within the online or offline retail industry is highly advantageous. - Strong communication and interpersonal skills, with the ability to handle a high volume of customer interactions with professionalism and patience. - Comfortable working with digital tools, CRM platforms, and retail order management systems; a genuine enthusiasm for the retail sector is a strong plus. - Self-motivated, reliable, and able to work independently in a remote setting while maintaining high standards of service delivery. Requirements - Competitive Monthly Salary — reflective of your skills and experience within the retail customer service sector. - Fully Paid Training — a comprehensive onboarding programme tailored to Hema's retail products, processes, and customer service standards. - Health Insurance — full private health coverage to support your wellbeing. - Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation to ensure your move to Bulgaria is completely stress-free. - Monthly Performance Bonus — reward your dedication and hard work with additional earnings based on your performance results. - A supportive, multicultural, and inclusive team environment where your career growth is actively encouraged. - The opportunity to work remotely within Bulgaria for one of the most recognised names in European retail. - And Much More... Life in Bulgaria Bulgaria is one of Europe's most captivating and affordable destinations, offering an extraordinary quality of life that continues to attract international professionals from across the continent. Nestled in the heart of the Balkans, Bulgaria boasts a rich cultural heritage, stunning natural landscapes — from the majestic Rila Mountains to the golden sands of the Black Sea coast — and a warm, continental climate with long, sun-drenched summers and mild winters. - Enjoy world-class cuisine — from traditional Bulgarian dishes to international dining experiences. - Experience a thriving arts, music, and social scene that makes building a life here a true pleasure. - For Dutch-speaking professionals seeking jobs in Bulgaria, the country presents a compelling combination of professional opportunity, modern infrastructure, and an incredibly welcoming international community. - Relocating to Bulgaria through Mercier Consultancy Group means you arrive fully supported, settled, and ready to thrive from day one. How to Apply If you are a fluent Dutch speaker ready to take on an exciting new challenge in the retail industry and are interested in exploring Dutch-speaking jobs in Bulgaria, we would love to hear from you. This is a rare and exceptional opportunity to represent a globally recognised retail brand while enjoying all the lifestyle and career advantages that come with working in Bulgaria. Do not miss your chance to be part of something truly rewarding — click Apply Now to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch with you promptly. We look forward to supporting you every step of the way on your journey to securing the Dutch Speaking Customer Service For Hema position in Bulgaria.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Service For Hema position in Bulgaria, ideal for motivated individuals who are passionate about delivering exceptional customer experiences within the retail sector. This exciting remote role — based within Bulgaria — places you at the heart of one of the most beloved and iconic Dutch retail brands operating across both online and offline channels. - Deliver professional, empathetic, and solutions-focused customer support to Dutch-speaking shoppers across Hema's online and offline retail platforms via phone, email, and live chat. - Assist customers with product enquiries, order tracking, delivery updates, and returns or exchange requests in line with Hema's retail policies and service standards. - Resolve customer complaints efficiently and with a positive, customer-first attitude, ensuring swift issue resolution and a high level of satisfaction across all retail touchpoints. - Process and update customer orders, account information, and service requests accurately within the company's internal retail management systems. - Proactively identify opportunities to improve the customer journey, escalating recurring retail-related issues to the appropriate internal teams where necessary. - Maintain thorough and accurate records of all customer interactions, transactions, and outcomes in compliance with company data standards. - Stay up to date with Hema's latest product lines, seasonal promotions, and online retail offerings to provide accurate and informed assistance to customers. - Collaborate with team members and supervisors to meet and exceed individual and team performance targets, contributing to a high-performing customer service culture. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is essential for this role. - Valid EU passport (mandatory). - A solid working knowledge of English is required for internal communications and training purposes. - Previous experience in customer service, retail support, or a client-facing role within the online or offline retail industry is highly advantageous. - Strong communication and interpersonal skills, with the ability to handle a high volume of customer interactions with professionalism and patience. - Comfortable working with digital tools, CRM platforms, and retail order management systems; a genuine enthusiasm for the retail sector is a strong plus. - Self-motivated, reliable, and able to work independently in a remote setting while maintaining high standards of service delivery. Requirements - Competitive Monthly Salary — reflective of your skills and experience within the retail customer service sector. - Fully Paid Training — a comprehensive onboarding programme tailored to Hema's retail products, processes, and customer service standards. - Health Insurance — full private health coverage to support your wellbeing. - Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation to ensure your move to Bulgaria is completely stress-free. - Monthly Performance Bonus — reward your dedication and hard work with additional earnings based on your performance results. - A supportive, multicultural, and inclusive team environment where your career growth is actively encouraged. - The opportunity to work remotely within Bulgaria for one of the most recognised names in European retail. - And Much More... Company Description Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries.

Role Description Mercier Consultancy Group is currently seeking a passionate and results-driven Dutch-Speaking Search Engine Customer Expert to join a rapidly growing Customer Support Services team based remotely within Bulgaria. This exciting Dutch-speaking job offers you the opportunity to work on behalf of a globally recognised search engine brand, delivering first-class customer support and technical guidance to Dutch-speaking users across a variety of digital platforms. - Provide professional, efficient, and empathetic customer support to Dutch-speaking users via email, chat, and other digital communication channels. - Assist customers with queries related to search engine features, account settings, product functionality, and general digital tool usage. - Troubleshoot and resolve customer issues in a timely and accurate manner, ensuring a consistently high level of user satisfaction. - Accurately document all customer interactions, feedback, and resolutions in the internal CRM system in accordance with company standards. - Identify patterns in customer inquiries and escalate recurring or complex technical issues to the appropriate internal teams for further investigation. - Stay up to date with the latest updates, features, and policies related to the search engine platform to provide knowledgeable and current support. - Contribute to team knowledge-sharing initiatives by providing feedback, participating in training sessions, and supporting colleagues. - Uphold the brand values and quality standards of both Mercier Consultancy Group and the client organization in every customer interaction. Qualifications - Native or fluent Dutch language skills — both spoken and written — are mandatory for this role. - Strong command of English is also required for internal communication. - Previous experience in a customer support services role, helpdesk environment, or digital customer-facing position is highly advantageous. - Genuine interest in search engine technology, digital products, and online tools, combined with strong digital literacy. - Excellent interpersonal and communication skills, with a customer-first mindset. - Strong organizational and problem-solving abilities, with the capacity to manage multiple tasks efficiently in a remote work environment. Requirements - Valid EU passport or relevant documentation permitting legal residence and remote work within Bulgaria (mandatory). Benefits - Competitive Monthly Salary reflective of your experience and language expertise. - Fully Paid Training programme to prepare you thoroughly for the Dutch-Speaking Search Engine Customer Expert position. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus to reward your dedication and outstanding results. - Fully remote working arrangement within Bulgaria, offering outstanding work-life balance and flexibility. - Ongoing professional development and clear career progression pathways within Mercier Consultancy Group. - A vibrant, multicultural, and supportive team culture that celebrates diversity and shared success. - And Much More...