• Own the product roadmap for ServiceTitan’s Fintech suite, balancing near-term execution with a multi-year vision for how financial tools transform the trades. • Drive the evolution from checks to digital payments; integrating modern payment methods including Tap to Pay and Pay by Bank. • Lead strategic decisions on Money-Out products (Payables, Business and Fuel Cards) using a disciplined build, buy, or partner framework. • Analyze performance data, identify growth opportunities, and implement plans to achieve program goals. • Lead product teams in building exceptional payments and embedded finance solutions that deliver measurable customer value and drive engagement. • Partner closely with Engineering on technical architecture and delivery, maintaining a strong understanding of the systems you’re building on. • Define and track success metrics; use data to diagnose performance gaps and course-correct quickly. • Cultivate and manage relationships with key fintech partners; gateways, processors, issuing banks, and lenders; from deal structure through integration and performance. • Collaborate with Business Development to identify, evaluate, and close strategic partnerships that expand product capability and customer reach. • Negotiate commercial agreements with sophistication, balancing speed to close with long-term structural flexibility. • Act as the connective tissue across Product, Engineering, Sales, Marketing, Business Development, Compliance, and Finance to ensure the Fintech program succeeds. • Drive customer acquisition, transaction volume growth, and adoption of new products in partnership with Sales and GTM teams. • Build executive alignment and make the investment case for the Fintech roadmap with the senior leadership team. • Work with Compliance and Legal to ensure all Fintech products meet regulatory requirements across relevant jurisdictions. • Implement risk management strategies that protect ServiceTitan’s financial health and customer trust. • Report portfolio performance to executive leadership with clear insights, trend analysis, and actionable recommendations.

Role Description The job profile for this position is Utilization Review Medical Principal, which is a Band 5 Senior Contributor Career Track Role. Do you crave an intellectually stimulating job that allows you to leverage your clinical expertise while developing new skills and improving the lives of others? Then look no further! As a Medical Director at EviCore, part of Evernorth Health Services, a division of The Cigna Group, you’ll use your clinical know-how to provide evidence-based medical reviews for patient care. Collaborate with healthcare providers and stay current on healthcare regulations and industry developments as you review a wide range of cases. This role offers you the opportunity to build new skills while enhancing the health and vitality of others. We're seeking a detail-oriented individual with good communication, technology, and typing skills, as well as strong clinical judgment. Drive growth in your career with our innovative team. How you’ll make a difference: - You’ll start training remotely in a structured environment with support from trainers, mentors, and leadership to set you up for success. - Complete time-sensitive, specialized evidence-based medical case reviews for medical necessity on EviCore’s case management software. - Conduct physician consultation (peer-to-peer) calls with referring providers to discuss evidence-based medical necessity and appropriateness of the requested service or treatment. - Leverage your clinical expertise to recommend alternative services or treatments as necessary. - Work collaboratively with over 500 EviCore physician colleagues to help ensure patients receive proper care via evidence-based decision making. Qualifications - M.D. or D.O. with a current, active, U.S. state medical license and board certified in PM&R, recognized by the American Board of Medical Specialties, or American Osteopathic Association. - Eligible to acquire additional state licensure as required. - 3 years of relevant clinical experience post residency/fellowship. - Knowledge of applicable state federal laws. - Utilization Review Accreditation Commission and National Committee for Quality Assurance standards is a plus. - Ability to commit to a set, weekly work schedule (Monday through Friday). - Strong computer skills: ability to work autonomously with automated processes, computer applications, and systems. - Meet physical demands of the role including, but not limited to, typing, speaking, and listening 100% of time. - In accordance with our HITECH Security Accreditation, company provided encrypted-workstation is required to be hard-wire connected to a modem or router. Wireless connection is not permitted. - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Benefits start on day one. - Predictable work schedules. - 100% work from home. - 8 Paid Holidays + 23 PTO Days. - 401(K) with company match. - Reimbursement for continuing medical education. - Career growth opportunities across the enterprise. - Networking with peers across multiple medical specialties. Company Description At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

Role Description The Product Technology Operations Manager will serve as a dedicated operations partner to the SVP, Product Technology and the Product Technology VP leadership group across Higher Education, School, Work, Core Platforms, and Content Operations. This role reports through the Enterprise Portfolio Management Organization while being embedded with and passionate about the Product Technology organization. Key responsibilities include: - Manage Product Technology Operating Cadences - Own Resource, Roster, and Organizational Data Quality - Assist Financial and Vendor Operations - Deliver Dashboards, Reporting, and Operational Insights - Improve Processes, Documentation, and Knowledge Management - Strengthen Cross-Functional Execution Qualifications - More than 10 years of experience in technology operations, business operations, program management, product operations, or a related area. - Experience supporting senior technology, product, engineering, digital, or operations leadership teams. - Demonstrated ability to manage complex operating cadences, governance routines, dashboards, data quality processes, and cross-functional workflows. - Experience handling financial, workforce, vendor, contractor, or portfolio data within a technology organization. - Strong analytical skills with the ability to convert operational data into insights, risks, and decision-ready recommendations. - Excellent collaborator management skills, including the ability to work across senior leaders, Finance, Procurement, Program Management, Product Management, and Technology teams. - Strong written and verbal communication skills, including the ability to build clear executive-ready materials. - High attention to detail and ability to maintain accurate data across multiple systems and collaborator groups. - Ability to influence, clarify ownership, and drive follow-through without direct authority. - Good judgment, integrity, and discretion when handling sensitive workforce, vendor, contractor, financial, and leadership information. Requirements - Experience in EdTech, SaaS, digital learning platforms, enterprise technology, or large-scale product technology organizations. - Familiarity with product operating models, Agile delivery environments, and portfolio governance. - Experience with Smartsheet, Jira, Confluence, SharePoint, Power BI, Excel, PowerPoint, or similar operational and reporting tools. - Experience supporting CapEx/Opex tracking, contractor/vendor management, SOW processes, or technology financial operations. - Experience improving manual reporting processes through automation, dashboarding, or live-data reporting. - Experience working in a matrixed organization with distributed product, engineering, platform, and operations teams. Benefits - Comprehensive and rewarding Total Rewards package designed to support and empower employees. - Eligibility to participate in the company’s discretionary incentive bonus program. - Bonus target amount of 15% Annual: Individual Target. - Base pay range: $81,600.00 - $141,800.00 USD. Company Description Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

• Provide expert guidance on operational processes and procedures for the CVS product line. • Act as a product consultant and escalation point for operational support issues. • Partner with Sales and Field Operations to manage customer expectations and deliver seamless support. • Ensure compliance with established policies, workflows, and reporting standards. • Support customer implementations and internal startups through documentation, training, and operational expertise. • Develop and deliver operational training for CVS Operations and Field Support teams. • Share best practices through documentation, training materials, and knowledge transfer across internal teams and customers. • Create and maintain operational procedures and support documentation to drive consistency and effectiveness. • Develop, refine, and monitor KPIs and quality assurance measures to evaluate operational performance. • Analyze performance and quality data to identify trends, risks, and opportunities for improvement. • Implement corrective actions that improve quality, reduce costs, and enhance customer satisfaction. • Lead process improvement initiatives focused on reducing costs, improving cycle times, increasing profitability, and enhancing customer experiences. • Manage projects from initiation through implementation, ensuring alignment with business objectives and timely delivery. • Collaborate cross-functionally to identify operational efficiencies and drive continuous improvement efforts. • Serve as a key liaison between Sales, Field Support, Operations, and other cross-functional partners. • Build strong relationships across the organization to support product objectives and operational success. • Communicate effectively with stakeholders at all levels to ensure alignment and execution of strategic initiatives.