Role Description Estamos conduzindo um processo seletivo para um de nossos clientes, uma empresa multinacional, para a posição de CRM Developer II (Pleno) | Desenvolvedor Salesforce. Modelo de trabalho: Remoto, com preferência por profissionais residentes no estado de São Paulo, devido a eventuais necessidades de suporte presencial. - Atuar na administração, manutenção e evolução do ambiente Salesforce; - Desenvolver e implementar melhorias na plataforma CRM; - Realizar troubleshooting e resolução de problemas; - Apoiar integrações, gestão de dados e iniciativas de transformação tecnológica; - Colaborar com equipes técnicas e de negócio para garantir a estabilidade e evolução das soluções. Qualifications - Experiência com administração e desenvolvimento em Salesforce; - Certificação Salesforce Administrator (obrigatória); - Experiência com customizações, configurações e suporte na plataforma; - Conhecimento em troubleshooting, integrações e gestão de dados; - Capacidade de atuar em conjunto com equipes técnicas e áreas de negócio; - Inglês fluente (imprescindível). Requirements - Certificações adicionais Salesforce; - Experiência com migração de sistemas ou projetos de transformação tecnológica; - Conhecimento em Apex, Lightning, Flows e demais recursos da plataforma Salesforce. Benefits - Assistência médica Unimed; - Assistência odontológica; - Seguro de vida; - Previdência privada (BrasilPrev); - Vale-alimentação de R$ 330,00 (em dobro no mês do aniversário); - Restaurante no local; - PPR (Programa de Participação nos Resultados); - TotalPass; - Convênio com farmácia; - Fretado para Itu, Sorocaba e Votorantim; - Vale-transporte (conforme elegibilidade); - Estacionamento gratuito.

Role Description ¡BUSCAMOS EL MEJOR TALENTO! ÚNETE AL EQUIPO DE CLARO PERÚ Y CRECE CON NOSOTROS! Nos encontramos en la búsqueda de Asesores de Atención al cliente Claro, No Ventas - Full Time. Modalidad: Remoto - FULL TIME - Recepcionar llamadas específicas de clientes Claro y brindarles la atención necesaria para ofrecer una solución efectiva. Qualifications - Mayores de 18 años (requisito indispensable). - Secundaria completa. - Con experiencia o sin experiencia en Atención al cliente. Requirements - Secundaria completa (indispensable). - Contar con herramientas de trabajo propias. - PC o Laptop con MÍNIMO 8GB de RAM (Indispensable). - Sistema operativo Windows 11 PRO (Indispensable). - Conexión a internet cableada (no Wi-Fi) (Indispensable). - Headset con micrófono funcional (Indispensable). - Cámara Web (Indispensable). Benefits - Sueldo fijo. - Bono de productividad (Todos los meses). - Bono por Home Office. - Capacitaciones 100% pagadas. - Pagos quincenales y a fin de mes. - Línea de carrera en corto tiempo. - Atención médica gratuita para el colaborador y 5 familiares. Company Description Somos MDY, Call Center con 28 años en el rubro de las Telecomunicaciones. ¡Postula y vive la experiencia MDY! ¡POSTULA Y FORMA PARTE DE NUESTRA FAMILIA CORPORATIVA MDY! MDY rechaza de manera expresa toda práctica discriminatoria. No toleramos la discriminación hacia ningún colaborador o solicitante de empleo por motivos de edad, discapacidad, etnia, estado civil, género, nacionalidad, ideología, política, raza, religión, orientación sexual o cualquier otra característica especificada por parte de la compañía o legislación vigente ante discriminación.

• Serve as the first point of contact for customer enquiries, handling them in a professional and timely manner via phone, email, and live chat. • Provide accurate and clear information regarding our fund and services. • Resolve customer issues and complaints effectively, aiming for first-contact resolution wherever possible. • Maintain precise and detailed records of all customer interactions and transactions. • Escalate complex or unresolved issues to the appropriate internal teams for further investigation. • Collaborate with team members to ensure a consistent and high-quality customer experience. • Adhere to all company policies and procedures to ensure compliance and quality standards.

Role Description Mercier Consultancy Group is currently seeking a motivated and detail-oriented Dutch-Speaking Financial Customer Service Agent to join a prestigious financial services operation based remotely within Bulgaria. This is an exceptional opportunity for Dutch-speaking professionals with a passion for finance and customer excellence to build a rewarding career in one of the most dynamic and fast-growing sectors in the industry. Key Responsibilities - Deliver professional, high-quality customer support to Dutch-speaking clients across a range of financial products and services, including banking, insurance, payments, and investment queries. - Handle inbound customer enquiries via phone, email, and live chat, ensuring prompt, accurate, and compliant resolution of all financial matters. - Guide clients through account management processes, transaction queries, billing issues, and financial product information in a clear and confidence-inspiring manner. - Identify and escalate complex financial complaints or regulatory concerns to the appropriate internal teams, adhering to strict compliance and data protection standards. - Accurately log all customer interactions and case details within the CRM system, maintaining comprehensive and up-to-date financial records. - Proactively educate clients on relevant financial products, self-service tools, and digital banking features to enhance their overall experience. - Collaborate with cross-functional teams including finance specialists, compliance officers, and back-office departments to ensure seamless service delivery. - Consistently meet and exceed individual performance KPIs, including customer satisfaction scores, first-contact resolution rates, and response time targets. Qualifications - Native or fluent Dutch language proficiency — both spoken and written — is essential for this role. - Previous experience in customer service, financial services, banking, insurance, or a related field is strongly preferred. - A solid understanding of financial products, transactions, and regulatory compliance principles is a significant advantage. - Excellent communication and interpersonal skills, with the ability to explain complex financial information clearly and empathetically to clients. - Strong digital literacy, including proficiency with CRM platforms, Microsoft Office tools, and remote working technologies. - A high level of accuracy, professionalism, and discretion when handling confidential client financial data. Requirements - A valid EU passport is mandatory for eligibility consideration. Benefits - Competitive Monthly Salary, benchmarked to reflect your experience and expertise within the finance industry. - Fully Paid and Comprehensive Training Programme to ensure you are fully equipped to excel in your role from day one. - Private Health Insurance for your peace of mind and wellbeing. - Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication, hard work, and outstanding results in the financial customer service environment. - A stable, long-term remote working contract within a reputable and growing international organisation. - Ongoing professional development opportunities and clear pathways for career advancement within the finance sector. - And Much More — join the Mercier Consultancy Group family and discover a truly rewarding professional experience.