Role Description We are thrilled to present an outstanding opportunity for a driven and communicative individual to join our client's growing team in Sofia, Bulgaria, in the role of Italian Speaking Solutions Consultant. This is one of the most rewarding Italian-speaking jobs available in Europe today, offering you the chance to work within a dynamic customer support services environment where your linguistic skills and problem-solving abilities will make a real difference. If you are seeking the ideal Italian Speaking Solutions Consultant position in Bulgaria, this role offers exceptional career growth, a generous compensation package, and the adventure of living in one of Europe's most vibrant and affordable cities. Key Responsibilities - Deliver high-quality customer support solutions to Italian-speaking clients via phone, email, and live chat, ensuring every interaction meets or exceeds service level expectations. - Identify, analyse, and resolve customer queries, complaints, and technical issues in a timely, professional, and empathetic manner within the customer support services framework. - Serve as a trusted point of contact for Italian-speaking customers, building lasting relationships and ensuring outstanding satisfaction throughout each touchpoint. - Accurately log and manage all customer interactions, cases, and resolutions within the company's CRM system, maintaining precise and up-to-date records. - Collaborate closely with cross-functional teams — including technical support, sales, and operations — to escalate complex issues and deliver comprehensive solutions. - Proactively identify trends in customer feedback and relay insights to team leaders and quality assurance teams to help continuously improve customer support services delivery. - Adhere to all internal processes, compliance guidelines, and quality standards while maintaining the highest level of professionalism in every customer engagement. - Participate in regular team briefings, training sessions, and performance reviews to develop your skills and contribute to the overall success of the support team. Qualifications - Native or fluent Italian language skills (both spoken and written) are absolutely essential for this role. - A valid EU passport is mandatory for candidates applying to this position. - A good working knowledge of English is required for internal communications and documentation purposes. - Previous experience in customer support services, client relations, or a similar customer-facing role is highly advantageous. - Excellent communication, active listening, and interpersonal skills with a genuine desire to help and support customers effectively. - Proficiency in using computers, standard office software, and CRM or ticketing systems; the ability to learn new tools quickly is essential. - A positive, resilient, and solutions-oriented mindset with the ability to perform well under pressure in a fast-paced support environment. Benefits - Competitive Monthly Salary reflective of your experience and skills. - Fully Paid Training to set you up for success from day one. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival. - Monthly Performance Bonus rewarding your hard work and dedication. - €1,500 Signing Bonus (one-time payment for new hires). - A supportive, multicultural, and professional working environment. - Clear career development pathways and advancement opportunities within the customer support services sector. - And Much More... How to Apply If you are ready to take the next exciting step in your career and secure one of the most sought-after Italian-speaking jobs in Europe, we would love to hear from you. Whether you are already based in Sofia or looking to relocate from abroad, our fully paid relocation package ensures your transition to Bulgaria is smooth, stress-free, and fully supported from start to finish. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch with you promptly. We look forward to helping you unlock this exceptional opportunity and begin a rewarding new chapter with us in Bulgaria. We wish all applicants the very best — and we hope to welcome you to the Mercier Consultancy Group family very soon.

• Collaborate with customers to understand their business needs and challenges across retail and/or manufacturing verticals, and identify opportunities for AI to drive transformative value. • Facilitate key elements of scoping workshops .e.g. process and systems mapping, value calculations, case studies and technical overviews of applications and the value they create. • Run high quality narrative-driven and technical demonstrations of our end to end platform and applications. • Provide support in shaping enterprise architecture considerations when formulating proposals with technical personas such as CIOs and CDOs. • Create technical scoping documents outlining the scope of work, delivery timeline, configurations and delivery plan. • Research and stay up-to-date on the latest agentic AI technologies and best practices, provide recommendations for how they could be applied to our customers' needs, and position yourself as a thought leader in the AI space online and in person. • Communicate effectively with customers and team members, including presenting commercial and technical information in a clear and concise manner. • As a critical ‘voice of the customer’ feedback and input into our continuous product and GTM evolution.

• Design and document end-to-end data and AI solutions using Azure, Databricks, and related services. • Translate business and technical requirements into clear architecture designs that delivery teams can build. • Identify technical risks early, own them on the project risk register and be accountable for their mitigation and resolution. • Shape and guide the design of intelligent data platform projects using Lakehouse architectures, making data available for reporting, AI, and analytics. • Get involved early in client conversations to qualify opportunities and recommend the right approach. • Capture requirements, current state, workloads, governance constraints, and target outcomes. • Own the technical content of RFP and RFI responses, proposals, architecture diagrams, and Statements of Work. • Build strong relationships with clients and become a trusted technical advisor. • Take complex technical concepts and translate them into plain language and clear business outcomes for senior business leaders, technology leads, and internal sales teams.

• The role plays a critical part in enabling reliable message delivery, translation and validation between core business platforms through the ownership of a robust, scalable and future proof middleware products. • By embedding complex and non-standard requirements within a flexible middleware framework, the role empowers the business to unlock advanced capabilities and realise process improvements that would otherwise be difficult to achieve. • Their work drives the organisation’s evolution toward a well-architected, seamlessly integrated ecosystem of products and services. • The role also carries operational responsibility for the performance and reliability of the middleware platform in production, including the delivery of secure and compliant integrations that meet internal standards and industry best practices. • Working closely with development teams, product managers, and other stakeholders, the Software Engineer (Cloud & Integration) ensures that integration solutions are aligned with both technical objectives and evolving business needs.