• Collaborate with customers to understand their business needs and challenges across retail and/or manufacturing verticals, and identify opportunities for AI to drive transformative value. • Facilitate key elements of scoping workshops .e.g. process and systems mapping, value calculations, case studies and technical overviews of applications and the value they create. • Run high quality narrative-driven and technical demonstrations of our end to end platform and applications. • Provide support in shaping enterprise architecture considerations when formulating proposals with technical personas such as CIOs and CDOs. • Create technical scoping documents outlining the scope of work, delivery timeline, configurations and delivery plan. • Research and stay up-to-date on the latest agentic AI technologies and best practices, provide recommendations for how they could be applied to our customers' needs, and position yourself as a thought leader in the AI space online and in person. • Communicate effectively with customers and team members, including presenting commercial and technical information in a clear and concise manner. • As a critical ‘voice of the customer’ feedback and input into our continuous product and GTM evolution.

• Design and document end-to-end data and AI solutions using Azure, Databricks, and related services. • Translate business and technical requirements into clear architecture designs that delivery teams can build. • Identify technical risks early, own them on the project risk register and be accountable for their mitigation and resolution. • Shape and guide the design of intelligent data platform projects using Lakehouse architectures, making data available for reporting, AI, and analytics. • Get involved early in client conversations to qualify opportunities and recommend the right approach. • Capture requirements, current state, workloads, governance constraints, and target outcomes. • Own the technical content of RFP and RFI responses, proposals, architecture diagrams, and Statements of Work. • Build strong relationships with clients and become a trusted technical advisor. • Take complex technical concepts and translate them into plain language and clear business outcomes for senior business leaders, technology leads, and internal sales teams.

• The role plays a critical part in enabling reliable message delivery, translation and validation between core business platforms through the ownership of a robust, scalable and future proof middleware products. • By embedding complex and non-standard requirements within a flexible middleware framework, the role empowers the business to unlock advanced capabilities and realise process improvements that would otherwise be difficult to achieve. • Their work drives the organisation’s evolution toward a well-architected, seamlessly integrated ecosystem of products and services. • The role also carries operational responsibility for the performance and reliability of the middleware platform in production, including the delivery of secure and compliant integrations that meet internal standards and industry best practices. • Working closely with development teams, product managers, and other stakeholders, the Software Engineer (Cloud & Integration) ensures that integration solutions are aligned with both technical objectives and evolving business needs.

Role Description Mercier Consultancy Group is currently seeking a talented and motivated German Speaking Solutions Consultant to join a dynamic customer support services team based remotely within Greece. This is a fantastic opportunity for German-speaking professionals to take their career to the next level, delivering outstanding service and consultative support to a diverse client base in a fast-paced, international environment. - Serve as the primary point of contact for German-speaking clients, delivering prompt, professional, and solution-oriented support across multiple communication channels including phone, email, and live chat. - Diagnose customer issues efficiently, providing clear guidance and tailored resolutions that meet and exceed client expectations within the customer support services framework. - Maintain thorough and accurate records of all customer interactions, inquiries, and resolutions using internal CRM and ticketing systems. - Collaborate closely with cross-functional teams including technical support, account management, and operations to ensure seamless end-to-end customer experiences. - Proactively identify patterns in customer feedback and escalate recurring issues to relevant departments, contributing to continuous service improvement initiatives. - Educate clients on available products, services, and self-service tools, empowering them to get maximum value from their solutions. - Adhere to established service level agreements (SLAs), quality benchmarks, and compliance standards at all times. - Participate actively in team meetings, training sessions, and performance reviews to ensure ongoing professional development and knowledge sharing. Qualifications - Native or fluent German language skills, both spoken and written, are essential for this role. - A valid EU passport is mandatory for relocation and employment eligibility purposes. - Prior experience in customer support services, client-facing roles, or a similar consultative support environment is highly desirable. - Excellent interpersonal and communication skills, with a natural ability to empathise with customers and deliver clear, confident solutions. - Strong digital literacy, including proficiency with CRM platforms, helpdesk software, and standard office tools. - A proactive, results-driven mindset with the ability to manage multiple priorities effectively in a remote working environment. - Good command of English is an advantage, facilitating smooth internal communication within a multicultural team. Benefits - Competitive Monthly Salary reflective of your experience and expertise in customer support services. - Fully Paid Training programme to ensure you are equipped for success from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to support your move to Greece. - Monthly Performance Bonus rewarding your dedication and outstanding results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition. - Remote Working Flexibility, allowing you to work from the comfort of your home within Greece. - A vibrant, multicultural work environment with genuine opportunities for career advancement. - And Much More... Company Description Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class employers across a wide range of industries.