• Provide technical support to resolve network performance issues and contribute to outage resolution efforts • Manage smaller projects or project segments, delivering accurate status and progress updates as required • Identify and recommend process improvements related to maintenance and repair activities to senior staff and management • Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians • Complete required training to maintain current knowledge of systems, products, and organizational standards • Develop yourself through continuous learning – completing training requirements to stay current on existing and new systems and products

• Install, configure, and support PLC-based batching and control systems • Integrate automation systems with scales, flow meters, pumps, augers, and other batching equipment • Support integration between batching software and field equipment • Diagnose and resolve automation and control system faults • Deliver training to operators and other key personnel on system use and workflows • Provide real-time technical support during active operations • Assist customers in diagnosing software, electrical, and automation issues • Monitoring system operations including timing, sequencing, and communication • Prepare accurate and actionable reports of system observations

• Helps conduct regular performance reviews, provide constructive feedback, and manage technician training and development. • Helps coordinate team schedules to meet client demands while minimizing downtime. • Act as the primary point of contact for key clients, ensuring their needs are met effectively, while also handling escalations. • Helps oversee daily field service operations, including troubleshooting and resolving escalated issues. • Be available to respond to urgent operational needs as required. • Assists all technicians comply with safety regulations, company policies, and industry standards. • Helps monitor work quality, efficiency, and customer satisfaction, taking corrective actions when necessary. • Regular travel within the North East region to visit job sites, meet with technicians, and maintain client relationships.

• Perform internal data and image capture of wind turbine blades using crawler and manual (human-assisted) inspection methods, in accordance with project scope. • Provide field support to subcontractors during internal inspection operations (crawler and manual), ensuring compliance with safety procedures and standards. • Perform pre-evaluation/pre-processing of collected material (crawler and manual): verify coverage, focus, lighting, sequence, file integrity, and any required quality parameters. • Validate and corroborate the quality of data/images captured by subcontractors, requesting corrections or recaptures when necessary. • Organize, label, and forward validated material to the analysis team, ensuring traceability (turbine/blade/face, dates, field observations). • Provide detailed, actionable feedback to the product and engineering teams on Zeitview or other OEM technologies. • Define collection strategy for projects based on project requirements. • Plan and assist in the development of operations training and workflows. • Communicate with local stakeholders to determine operational requirements. • Travel to and from remote job sites throughout LATAM.