• Helps conduct regular performance reviews, provide constructive feedback, and manage technician training and development. • Helps coordinate team schedules to meet client demands while minimizing downtime. • Act as the primary point of contact for key clients, ensuring their needs are met effectively, while also handling escalations. • Helps oversee daily field service operations, including troubleshooting and resolving escalated issues. • Be available to respond to urgent operational needs as required. • Assists all technicians comply with safety regulations, company policies, and industry standards. • Helps monitor work quality, efficiency, and customer satisfaction, taking corrective actions when necessary. • Regular travel within the North East region to visit job sites, meet with technicians, and maintain client relationships.

• Perform internal data and image capture of wind turbine blades using crawler and manual (human-assisted) inspection methods, in accordance with project scope. • Provide field support to subcontractors during internal inspection operations (crawler and manual), ensuring compliance with safety procedures and standards. • Perform pre-evaluation/pre-processing of collected material (crawler and manual): verify coverage, focus, lighting, sequence, file integrity, and any required quality parameters. • Validate and corroborate the quality of data/images captured by subcontractors, requesting corrections or recaptures when necessary. • Organize, label, and forward validated material to the analysis team, ensuring traceability (turbine/blade/face, dates, field observations). • Provide detailed, actionable feedback to the product and engineering teams on Zeitview or other OEM technologies. • Define collection strategy for projects based on project requirements. • Plan and assist in the development of operations training and workflows. • Communicate with local stakeholders to determine operational requirements. • Travel to and from remote job sites throughout LATAM.

• Delivering, installing, and removing multi function office printers nationwide • Working as a team and individually

• Manage service intake via email and the client portal. • Conduct basic troubleshooting for non-complex issues within single-user system environments. • Document troubleshooting activities accurately within the ticketing system. • Support Professional Services with client onsite deployment as needed. • Adhere to established client support documentation.