• Ensure success and maintain close client relationships by understanding their business pain points and advising on the strategic use of Arvo's solutions. • Translate complex operational challenges into testable hypotheses and practical, data-driven diagnoses. • Design, tune, and evaluate custom AI models and agents for each client, collaborating directly with a technical squad from prototype to production. • Develop technical and business reports, analyses, and dashboards to demonstrate the financial and operational impact of solutions to internal and external stakeholders. • Prioritize the features and initiative roadmap per client, balancing potential financial return with technical feasibility. • Lead onboarding sessions and periodic follow-up rituals (check-ins) to ensure product adoption and evolution. • Coordinate handoffs between internal Product, Operations, and Development teams to ensure smooth and efficient deliveries.

Role Description The Senior Customer Value Partner owns the full customer relationship from final demo and down-select through the complete customer lifecycle. The Senior Customer Value Partner (CVP) is iBase-t's strategic advisor at Tier 1 and Tier 2 enterprise accounts, present when Return on Investment (ROI) commitments are made and accountable for ensuring those commitments are realized. This role operates with full autonomy within iBase-t’s shared CVP methodology — the mark of a Senior Customer Value Partner is mastery of the framework, not departure from it. Senior CVPs build Value Realization Frameworks, shape implementation scope, prepare expansion opportunity frameworks, and govern the four implementation touchpoints (kickoff, steering committee, go-live, post-go-live adoption) while maintaining C-suite executive relationships throughout. Senior CVPs also formally mentor 1–2 Customer Value Partners. Responsibilities - Pre-Sale Engagement & Value Realization Framework Initiation: - Engage with the iBase-t sales team during final demo and down-select phases, establishing the CVP relationship before contract close. - Align with and document the ROI commitments made during the sales process; begin structuring the Value Realization Framework (VRF) with specific KPIs, baselines, and measurement cadences before contract execution. - Capture generalized implementation scope and roadmap in collaboration with the sales team, creating foundational documentation for Professional Services and Services Sales. - Facilitate the transition from sales to Services Sales: integrate the CVP's relationship context, VRF, and scope documentation into the commercial execution of services engagements. - Identify license expansion and services opportunities within existing accounts; prepare structured opportunity frameworks with full account context. - Strategic Advisory & Executive Relationship: - Serve as iBase-t's trusted advisor at VP, SVP, and C-suite level for all assigned accounts. - Own and continuously evolve multi-year Value Realization Frameworks: ROI commitments, adoption milestones, bowler-chart KPIs, and risk indicators. - Lead Executive Business Reviews using plan-vs-actual bowler data; facilitate multi-stakeholder alignment sessions, roadmap workshops, and Conference Room Pilots. - Govern the four implementation touchpoints (kickoff, steering committee, go-live, post-go-live adoption). - Expert Services Coordination & Billable Engagements: - Design and lead multi-session billable advisory engagements within CVP scope. - Drive Expert Services prioritization in sustainment through lightweight adoption mini-plans. - Ensure all Expert Services engagement in assigned accounts is coordinated under the CVP relationship. - Team Contribution & Internal Advocacy: - Formally mentor 1–2 Customer Value Partners through structured, account-based coaching. - Maintain structured account intelligence and share with Services Sales on a defined cadence. - Serve as the primary internal voice for assigned accounts across Product, Services, and Executive leadership. Qualifications - 8+ years in enterprise software customer success, strategic account management, professional services, or business architecture. - Demonstrated track record managing multi-site, multi-BU A&D accounts with C-suite engagement. - Experience building Value Realization Frameworks, multi-year deployment roadmaps, and formal business cases tied to pre-sale ROI commitments. - Comfortable operating with full autonomy in a billable advisory model. - Demonstrated mentoring capability; Bachelor’s required; MBA, advanced engineering degree, or industry certifications strongly preferred. - Ability and willingness to travel 25–35% for strategic account sites, executive workshops, and events.

• Create visual content for social media, digital campaigns, brand channels, presentations, and creative concepts. • Develop AI-generated and AI-assisted videos for short-form content, brand storytelling, product visuals, campaign assets, and experimental formats. • Design layouts, templates, visual systems, and content assets using Figma and other design tools. • Collaborate with creative directors, strategists, editors, marketers, and other designers to bring ideas to life. • Explore and test AI tools, workflows, prompts, and visual techniques to improve the quality and speed of content production. • Translate briefs into strong visual concepts, moodboards, storyboards, animations, and campaign-ready assets. • Maintain consistency across brand visuals while bringing fresh ideas to every project.

• Create visual content for social media, digital campaigns, brand channels, presentations, and creative concepts. • Develop AI-generated and AI-assisted videos for short-form content, brand storytelling, product visuals, campaign assets, and experimental formats. • Design layouts, templates, visual systems, and content assets using Figma and other design tools. • Collaborate with creative directors, strategists, editors, marketers, and other designers to bring ideas to life. • Explore and test AI tools, workflows, prompts, and visual techniques to improve the quality and speed of content production. • Translate briefs into strong visual concepts, moodboards, storyboards, animations, and campaign-ready assets. • Maintain consistency across brand visuals while bringing fresh ideas to every project.