Role Description As a Customer Success Manager, you are the primary point of contact for our SaaS customers, guiding them on their journey toward a data-driven and high-performing supply chain. You understand your customers' business objectives and challenges, help them maximize the value of our platform, and identify opportunities for growth and continuous improvement. In this role, you operate at the intersection of Supply Chain Management, Business Consulting, Data Analytics, and Software Technology. By combining your understanding of business processes, data, and software solutions, you enable customers to make informed decisions, improve their supply chain performance, and realize the full value of our SaaS products. - Managing and strategically developing your own portfolio of enterprise customers while building long-term customer relationships. - Guiding customers throughout the entire customer lifecycle—from onboarding and adoption to the continuous optimization of our solutions. - Understanding customers' business objectives and supply chain challenges and developing tailored solution approaches. - Conducting Business Reviews, analyzing platform usage, business, and supply chain data, and translating insights into actionable recommendations. - Advising customers on KPIs, dashboards, and data-driven opportunities to optimize their supply chain performance. - Working closely with Solution Management and Consulting teams to implement customer requirements and ensure customer success. - Identifying opportunities for platform expansion, growth, and optimization within the aioneers AIO Platform. - Capturing customer feedback and actively contributing to the continuous improvement of our products and services. Qualifications - Master's degree in Supply Chain Management, Business Administration, Information Technology, Computer Science, Engineering, or a related field. - Several years of experience in Customer Success Management, Consulting, Account Management, or a similar customer-facing role within a SaaS or enterprise software environment. - Solid understanding of supply chain processes and a strong interest in digital business models and data-driven software solutions. - Proven experience managing and strategically developing enterprise customer relationships. - Excellent communication, presentation, and stakeholder management skills, with the ability to explain complex topics to both business and technical audiences. - Strong analytical, structured, and customer-focused mindset with a high level of initiative and problem-solving ability. - Experience with Business Intelligence and analytics platforms such as Microsoft Power BI, Qlik Sense, or comparable dashboarding tools. - Ability to analyze, visualize, and interpret business, supply chain, and platform usage data to derive meaningful business recommendations. - Basic understanding of modern SaaS architectures, data models, APIs, and system integrations. - Ideally, experience with Python for data analysis and transformation, as well as Databricks or comparable data analytics/data engineering platforms. Benefits - Permanent contracts: Shape your future with a company that invests in long-term growth. - Flexible work setup: Enjoy work-life balance with remote options and flexible hours. - Mentorship & buddy program: We support you from day one, ensuring you’re guided through your daily tasks and long-term development by inspiring colleagues and role models. - Equal opportunities, diversity, and transparent career paths: Your potential counts. - Medical insurance for you and your family: We care about you and your family’s health. - Unmatched peer quality: A chance to work with some of the best minds in the industry, continuously learn from them and contribute towards larger structure. - An amazing team culture: With flat hierarchy where your opinions are not just valued but acted upon. A culture that constantly encourages you to take ownership and act like an entrepreneur.

• Serve as a subject matter expert in Forma, including platform capabilities, limitations, and integration possibilities • Lead technical engagements with customers, analysing workflows and designing solutions that support improved project and construction processes • Configure and optimize Forma workflows including document management, RFIs, submittals, field workflows, and model coordination • Design dashboards, reports, and analytics that help customers track adoption, project performance, and operational outcomes • Support integrations between Forma and enterprise systems such as ERP platforms, BI tools, and other construction technologies using available APIs and data connectors • Conduct technical health checks, workshops, and training sessions that enable scalable platform adoption • Partner with Customer Success Managers to execute initiatives defined in the Customer Success Plan, ensuring technical deliverables support customer business goals • Map customer business initiatives to Autodesk capabilities and industry best practices to drive measurable ROI • Share best practices, competitive insights, and customer success stories with the broader Customer Success organization • Contribute to industry knowledge and thought leadership through collaboration, customer engagements, and internal knowledge sharing.

• Conduct onboarding and guide customers through their journey; • Develop consultative relationships and ensure an excellent customer experience; • Serve as the primary point of contact between the client and internal teams; • Monitor key success and satisfaction metrics; • Identify upsell and cross-sell opportunities in partnership with the sales/commercial team; • Organize follow-up and strategic alignment meetings; • Record information and track action plans in the CRM; • Share insights with internal teams to continuously improve products and processes.

• Serve as a primary point of contact for assigned healthcare, managed care, Medicaid, LTSS, HCBS, and community-based partners • Build strong, trusted relationships with client contacts, including care managers, case managers, care coordinators, provider relations teams, and program leaders • Support partners in their goal of delivering exceptional care and service to their members • Communicate directly with clients through email, phone, and virtual meetings • Coordinate with internal teams to resolve client questions, service issues, claims-related inquiries, and operational escalations • Monitor and review client escalations to ensure timely resolution and identify recurring trends or process improvement opportunities • Assist with new partner onboarding, helping clients understand LifeStation processes, reporting, workflows, and support channels • Provide timely data, reports, and account insights to help clients measure program success • Partner with Account Management and Client Operations to support client satisfaction, retention, and growth • Maintain accurate documentation of client communications, issues, follow-ups, and resolutions • Bring a service-oriented mindset to every client interaction