• Act as a local on-site program and company representative to residential customers under the Mass Save Home Energy Services (HES) Residential Coordinated Delivery program • Provide insights on available energy savings measures via thorough energy residential inspections • Troubleshoot technical problems and issues in accordance with client specifications • Encourage participation in the program and overcome barriers • Travel daily throughout a defined territory in a company provided vehicle

• Own the post-dispatch stage of every turn, ensuring quality control checkpoints are completed accurately and on schedule. • Receive and track all change-order submissions, assessing downstream schedule impact and communicating risks to the Senior Manager and Quality Control Manager in real time. • Coordinate with the Quality Control Manager to determine final inspection readiness, ensuring no turn is submitted for inspection prematurely. • Conduct proof-of-work reviews for completed turns, verifying that vendor-submitted documentation aligns with the approved scope prior to inspection scheduling. • Manage all final inspection outcomes — categorizing results as Straight Pass, Pass With Punch, or Failed RRI — and drive appropriate follow-through for each. • Ensure Failed RRIs are resolved and re-inspected within 5 business days of notification, escalating unresolved items to the Senior Manager at day 3. • Track and report Pass With Punch cure timelines, holding vendors accountable to 24-hour completion targets. • Maintain accurate and current records in the turn management system (SuiteSpot) for all QC activity, inspection outcomes, and punch list statuses. • Collaborate cross-functionally with the Leasing team to communicate turn status and anticipated rent-ready dates. • Identify recurring quality failure patterns and contribute to vendor feedback and improvement processes.

• Conduct Quality Control (QC) activities on complex IRB and staff documentation to ensure accuracy compared to primary sources • Reviews and critically analyzes documents for accuracy in content for assigned submission types • Provides clear feedback to communicate errors to Research Services staff regarding missing and/or incomplete elements • Accomplishes daily workload priorities with flexibility and adaptability • Executes procedures in compliance with internal quality standards and external regulations • Participate in team and department professional and personal development initiatives

• Plans, coordinates, and directs quality program designed to ensure quality control and quality assurance of the production of products consistent with established standards. • Formulates and maintains quality objectives complementary to corporate policies and goals. • Interprets quality philosophy to key personnel in organization. • Develops and initiates standards and methods for inspection, testing, and evaluation. • Plans and oversees the analysis, inspection, design, test, and/or integration to assure the quality of assigned product or component. • Performs quality engineering reviews of design documentation for compliance with stated requirements. • Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes. • Decides whether to accept a product or continue business with a vendor based on a review by the quality assurance engineer. • Reviews all data obtained during all quality control and quality assurance activities to ensure consistency with company policies and procedures. • Develops new approaches to solve problems identified during quality activities. • Keeps management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation. • Prepares and presents technical and program information to the management team. • Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products. • Maintains a working knowledge of government and industry quality codes and standards. • Designs and implements quality training programs to key personnel in conjunction with managers. • Investigates and adjusts customer complaints regarding quality.