• Monitor, review, and respond to incoming requests received through webforms and email. • Accurately log, update, and maintain records within the request tracking system. • Assess, categorize, and route requests to the appropriate department or team for timely resolution. • Ensure all work is completed in accordance with established procedures, service standards, and quality expectations. • Collaborate closely with RLG Operations staff to support daily operations and ensure tasks are completed efficiently. • Demonstrate flexibility to work outside of regular business hours, including overtime, when operational requirements demand. • Perform additional duties and responsibilities as assigned.

• Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings • Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs • Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner • Strive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling process • Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships • Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics • Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery

Role Description Are you fluent in Spanish and ready for a new adventure abroad? At Mercier Consultancy, we are seeking a motivated Spanish-speaking Customer Service Representative to join a leading digital solutions provider based in Greece. You will serve as a key representative of the company, delivering outstanding customer support, handling inquiries with care, and ensuring every interaction leaves a positive impact. If you’re ambitious and eager to kick-start your international career in a dynamic and culturally rich environment, we’ve got you covered. A fully paid relocation package is included to support a smooth and stress-free move to Greece. Key Responsibilities - Handle customer inquiries for Spanish speaking customers. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in Spanish (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year. - Monthly Performance Bonus. - Fully Paid Relocation Package. - Continuous support during and before your relocation to Greece. - Fully Paid Training. - Positive international environment. - Health Insurance. - And Much More! Company Description

• Play a critical role in building, evaluating, and continuously improving the AI-assisted support experience before broad customer deployment. • Review and evaluate AI-generated support responses for accuracy, completeness, and customer experience. • Identify, document, and annotate errors, inconsistencies, and knowledge gaps within AI interactions. • Provide actionable feedback to improve AI performance, response quality, and troubleshooting effectiveness. • Develop and maintain knowledge materials, troubleshooting workflows, and support documentation. • Partner with cross-functional teams to refine support processes and enhance AI training efforts. • Support pilot operations by validating AI recommendations and assisting with escalation scenarios. • Monitor trends and recurring issues to identify opportunities for process improvements. • Contribute to the development of quality standards, evaluation frameworks, and best practices for AI-assisted support. • Assist in creating scalable knowledge assets that will support future customer service operations.