• Play a critical role in building, evaluating, and continuously improving the AI-assisted support experience before broad customer deployment. • Review and evaluate AI-generated support responses for accuracy, completeness, and customer experience. • Identify, document, and annotate errors, inconsistencies, and knowledge gaps within AI interactions. • Provide actionable feedback to improve AI performance, response quality, and troubleshooting effectiveness. • Develop and maintain knowledge materials, troubleshooting workflows, and support documentation. • Partner with cross-functional teams to refine support processes and enhance AI training efforts. • Support pilot operations by validating AI recommendations and assisting with escalation scenarios. • Monitor trends and recurring issues to identify opportunities for process improvements. • Contribute to the development of quality standards, evaluation frameworks, and best practices for AI-assisted support. • Assist in creating scalable knowledge assets that will support future customer service operations.

Role Description Are you a Spanish speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Spanish-speaking Solutions Consultant to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Key Responsibilities - Handle customer inquiries for Spanish speaking customers. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in Spanish (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year. - Monthly Performance Bonus. - Fully Paid Relocation Package. - Continuous support during and before your relocation to Greece. - Fully Paid Training. - Positive international environment. - Health Insurance. - And Much More!

Role Description Für ein renommiertes Unternehmen in Halle (Saale) suchen wir zum nächstmöglichen Zeitpunkt Mitarbeiter im Kundenservice (m/w/d) in Vollzeit oder Teilzeit. Nach einer erfolgreichen Einarbeitungsphase besteht die Möglichkeit, anteilig im Homeoffice zu arbeiten. Freuen Sie sich auf eine abwechslungsreiche Tätigkeit in einem modernen Arbeitsumfeld mit langfristiger Perspektive. - Bearbeitung eingehender Kundenanfragen per Telefon und E-Mail - Unterstützung der Kunden bei Fragen zu Produkten, Dienstleistungen und Verträgen - Pflege und Aktualisierung von Kundendaten im System - Dokumentation von Kundenkontakten und Bearbeitungsständen - Weiterleitung von komplexen Anliegen an die zuständigen Fachabteilungen - Sicherstellung einer serviceorientierten und professionellen Kundenbetreuung Qualifications - Freude am Kontakt mit Menschen und ausgeprägte Kommunikationsstärke - Gute Deutschkenntnisse in Wort und Schrift - Sicherer Umgang mit dem PC und gängigen Anwendungen - Serviceorientierte und zuverlässige Arbeitsweise - Teamfähigkeit sowie eine schnelle Auffassungsgabe - Berufserfahrung im Kundenservice ist von Vorteil, aber keine Voraussetzung Benefits - Attraktive Vergütung von 15,29 €/Stunde - Möglichkeit zum Homeoffice nach erfolgreicher Einarbeitung - Umfassende und strukturierte Einarbeitung - Modernes Arbeitsumfeld in Halle (Saale) - Kollegiales Team und angenehme Arbeitsatmosphäre - Langfristige Beschäftigungsperspektive - Flexible Arbeitszeitmodelle in Vollzeit oder Teilzeit möglich Company Description

• Answer incoming after-hours calls professionally and efficiently. • Resolve client and caregiver queries within the scope of after-hours support. • Respond promptly to messages received through the company's texting platform. • Notify clients of caregiver call-outs and coordinate replacement caregivers when required. • Confirm caregiver schedules 1–2 hours before the start of each shift. • Conduct initial intake calls for prospective clients interested in services. • Accurately document all interactions and update caregiver schedules within the system. • Assist with administrative projects and other after-hours support tasks as needed.