• Handle internal and external inquiries and incidents via official contact channels; • Log and track requests, questions, and incidents; • Provide Level 1 support, assisting with access, permissions, and authentication issues; • Escalate issues when necessary and follow up on their resolution; • Contribute to documentation and improvement of support processes; • Identify business opportunities and refer them to the commercial team; • Collaborate with other departments to ensure the customer's voice is considered in solution development; • Study to obtain necessary certifications, demonstrating commitment to continuous development.

Role Description En Sercomed, empresa con más de 28 años liderando soluciones de atención para el sector salud, buscamos un Jefe TI que quiera liderar la evolución tecnológica de nuestra organización, asegurando la continuidad operacional y potenciando la innovación en un entorno de servicios críticos. Si te apasiona la tecnología, el liderazgo de equipos y la implementación de soluciones que generan impacto en el negocio, esta oportunidad es para ti. ¿Cuáles serán tus principales desafíos? - Liderar el equipo de Soporte TI y gestionar proveedores tecnológicos. - Garantizar la continuidad operativa y disponibilidad de la infraestructura tecnológica. - Planificar y ejecutar proyectos de infraestructura, redes, telefonía, plataformas y servicios TI. - Impulsar iniciativas de modernización tecnológica y adopción de soluciones Cloud. - Gestionar incidentes críticos, planes de contingencia y continuidad operacional. - Definir y monitorear indicadores de desempeño, disponibilidad y niveles de servicio (SLA). - Administrar el presupuesto del área y controlar los activos tecnológicos. - Promover la mejora continua y la innovación en los servicios tecnológicos de la compañía. Qualifications - Título profesional de Ingeniería en Informática, Sistemas, Telecomunicaciones o carrera afín. - Experiencia mínima de 2 años liderando equipos de Soporte TI y proyectos tecnológicos. - Conocimientos en infraestructura tecnológica, redes, plataformas Cloud (AWS, Azure o GCP), gestión de servicios TI e ITIL. - Experiencia administrando proveedores tecnológicos y asegurando el cumplimiento de SLA. - Deseable experiencia en empresas de servicios, salud, telecomunicaciones o contact center. Requirements - Título profesional de Ingeniería en Informática, Sistemas, Telecomunicaciones o carrera afín. - Experiencia mínima de 2 años liderando equipos de Soporte TI y proyectos tecnológicos. - Conocimientos en infraestructura tecnológica, redes, plataformas Cloud (AWS, Azure o GCP). - Experiencia administrando proveedores tecnológicos y asegurando el cumplimiento de SLA. - Deseable experiencia en empresas de servicios, salud, telecomunicaciones o contact center. Benefits - Estabilidad laboral. - Desarrollo profesional y aprendizaje continuo. - Participación en proyectos de transformación digital y modernización tecnológica. - Espacios para proponer e implementar innovación. - Beneficios corporativos y programas de bienestar. Company Description Somos una empresa comprometida con brindar servicios integrales de atención y soluciones en el área de la salud y el bienestar. Nos especializamos en gestionar plataformas de contact center orientadas a atender las necesidades de nuestros clientes de forma eficiente, personalizada y humana, con un enfoque en el cuidado de cada persona. Estamos en constante innovación, adaptándonos a las tendencias y desafíos de la industria para brindar una atención de calidad que cumpla con los estándares de excelencia y ética profesional.

Role Description The Kindred team is at the heart of our cooperative, bringing our values to life every day. More than financial professionals, we care deeply about our members and our communities. With integrity, stewardship, and compassion, we help ensure every member’s experience feels welcoming and grounded in purpose. We are currently recruiting an Investment Support Representative to join our Investment Support team on a 12-month full-time contract. This is an excellent opportunity to build specialized investment operations experience while contributing to a team that plays a critical role in supporting our members and advisors. Reporting to the Manager, Investment Support and Administration, in this role you will play an important behind-the-scenes role in helping Kindred members achieve their financial goals. As part of our Investment Support team, you'll provide administrative expertise that ensures registered and non-registered investment transactions are completed accurately, efficiently, and in compliance with regulatory requirements. Key Responsibilities: - Process registered and non-registered investment transactions, including GIC renewals, transfers, RRIF conversions, and other member requests. - Provide administrative support and guidance to Retail and Wealth colleagues on investment products and registered plans. - Review reports, validate information, and ensure transactions are completed accurately and within service standards. - Investigate and resolve inquiries while delivering outstanding internal member service. - Build expertise across a variety of registered plans including RRSPs, TFSAs, RESPs, RDSPs, FHSAs, and Group RSPs. - Contribute to continuous improvement by sharing knowledge, supporting teammates, and maintaining compliance with regulatory requirements. Qualifications - Some post-secondary education in business, finance, or a related field. - 2-3 years of experience in financial services or an administrative role where accuracy, service, and attention to detail were essential. - Knowledge of registered and non-registered investment products is an asset; we'll help you continue building your expertise. Requirements - Strong attention to detail and a commitment to accuracy. - Dependable and collaborative team player. - Clear communication skills to support others in delivering a seamless experience. - Service-oriented mindset with pride in providing trustworthy support. Benefits - Starting salary $49,000 - 53,000. - Performance-based incentives (5%), tied to individual, team, and organizational results. - Employer-paid Group benefits plan with no waiting period. - Three weeks of vacation and generous paid time off provisions. - Career growth opportunities, training & development support. - Comprehensive staff benefits on financial products & services. Company Description At Kindred, we value genuine connection. We don’t use AI to screen applications—every resume is reviewed by a real person. If selected, you’ll hear from a Kindred team member by phone, and when possible, we prefer to meet candidates in person. Kindred is committed to building an equitable, diverse, and inclusive workplace.

• Conduct outbound calls to prospective clients using provided contact lists. • Clearly and confidently introduce E-Moto USA and our innovative range of electric vehicles. • Engage with potential customers to understand their needs and accurately qualify their interest. • Schedule confirmed appointments for our dedicated sales consultants. • Maintain a detailed and accurate record of all call outcomes and customer interactions within our CRM system. • Consistently meet or exceed weekly and monthly targets for qualified appointments. • Uphold a high standard of professionalism and provide a positive customer experience at all times.