• manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment • document each call efficiently and accurately • monitor and track individual as well as call center goals, productivity metrics, and statistics • reflect all shift activities using the phone system and be responsible for personal schedule adherence • provide superior customer service to Medcor's clients and employees • complete accurate assessment of symptoms and/or concerns utilizing Medcor's Triage Algorithms • follow HIPAA Compliance Policies

Title: Remote Call Center Representative - Puerto Rico Location: Puerto Rico Full time Job Description: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Customer Service Representative - Puerto Rico Must be proficient in English. Must reside in Puerto Rico to be considered. Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $11/hr, and a range of incentives and benefits, you''ll be empowered to make a real impact every day. What We Offer: - Work From Home - Full-Time Employment: Reliable schedule and stability. - Competitive Pay: $11/hour starting on day one. - Pay is $11/hour which may be below your state''s minimum wage. Please take tis into consideration when applying. - Night differential: +10% of base rate over all hours worked Monday-Sunday between 6:00PM to 6:00AM AST. - This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule. - Weekend Day Differential: $1.00 extra per hour worked on Saturdays and Sundays from 6:00AM to 6:00PM AST. - Paid Training: Get the training you need to excel. - Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. - Career Growth: Opportunities to advance your career in a supportive, innovative environment. - Full Benefits: Comprehensive benefit options and a great work environment that values your success. What You''ll Do: - Efficiently manage a high volume of inbound calls in a fast-paced environment. - Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. - Assist cardholders with inquiries regarding transactions and account statuses. - Listen actively to understand customer needs and offer clear, accurate information. - Process transactions efficiently via web-based applications and handle research requests with precision. - Maintain in-depth knowledge of company and client programs, policies, and technology. - Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. - Support team operations during peak times or absences to help maintain seamless service. What We're Looking For: - An effective communicator who can clearly explain complex information. - A dedicated professional with a strong work ethic and problem-solving skills. - A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. - Ready to commit to 100% attendance during our three-to-five-week paid training period. Requirements: - Must be at least 18 years old and possess a High School Diploma or equivalent. - Must have 6 months of Customer Service, Call Center or Dispatch experience. - Proficient in English. - Complete a background check, credit check, and security fingerprinting. - Reside in Puerto Rico with legal authorization to work permanently in the United States. Training Requirements: - Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2-3 call handling with support). - Must maintain an average quiz score of 80%+ and complete all required E-Learning training. Technical & Workspace Requirements: - Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi). - Must maintain a dedicated work area with a desk, chair, power access, and direct LAN (wired) connection. - Company equipment will be provided Preferred Qualification: - 1+ years of previous call center experience Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo! Looking for more information? We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $11.00 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Title: Remote Fraud Call Center Representative - Puerto Rico Location: Puerto Rico Job Description: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Fraud Call Center Representative - Puerto Rico Must be proficient in English. Must reside in Puerto Rico to be considered. $12.10 HR Opportunity to earn an additional $350 per month. Great Benefits and Paid Training! As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions. What we offer: - Work From Home - We are currently hiring for the following shifts: 12:00 PM-9:00 PM, 3:00 PM-12:00 AM Days off will vary. - Full-Time Employment: Reliable schedule and stability. - Competitive Pay: $12.10 starting on day one. - Pay is $12.10/hour which may be below your state''s minimum wage Please take this into consideration when applying. - Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday. - This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule. - Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST) - Paid Training: Get the training you need to excel. - Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. - Full Benefits: Comprehensive benefit options and a great work environment that values your success What You''ll Do: - Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns. - Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed. - Process fraud claims and disputes per client guidelines. - Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach. - Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system. - Support team operations with other duties and tasks as assigned. What We''re Looking For: - A clear communicator who can explain complex topics in simple terms. - A passionate, reliable professional with integrity and a drive to deliver exceptional service. - Someone committed to excellent attendance and able to follow a structured, full-time schedule. - A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease. - Strong written and verbal communication skills with attention to accuracy. - Comfortable navigating multiple systems and screens in a fast-paced environment. - Ready to take high-volume calls while maintaining focus and professionalism. Required Qualifications: - Must be at least 18 years old and possess a High School Diploma or equivalent. - Must have 6 months of Customer Service, Call Center or Dispatch experience. - Complete a background check, credit check, and security fingerprinting. - Working knowledge of computers and Windows applications. Training Requirements: - Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2-3 call handling with support). - Must maintain an average quiz score of 80%+ and complete all required E-Learning training. Technical & Workspace Requirements: - Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi). - Must maintain a dedicated work area with a desk, chair, power access, and direct LAN (wired) connection. - Company equipment will be provided Preferred Qualifications: - 6 months of experience in the banking or financial industry. Looking for more information? We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Title: Call Center Associate Location: South Sioux City, Nebraska, United States #26-0097 Job Description: Are you looking for a great call center position that doesn't require sales or telemarketing? If you possess an extraordinary sense of depend­ability, attention to detail, and desire to provide a high level of customer service, apply today! We are hiring a Call Center Associate in our South Sioux CIty, NE corporate office. In this position you will provide our customers with the highest level of support by routing calls to the appropriate person, tracking itineraries, and taking messages when necessary. No sales involved, just premier customer service! SHIFT OPTIONS: Monday, Thursday, Friday: 7:30am - 6:00pm and Saturday: 8:00am - 3:30pm OR Monday - Friday: 8:30am - 4:30-pm OR Tuesday, Wednesday, Thursday, Friday: 8:30am - 4:30pm and Saturday: 3:30pm - 11:00pm **This position has a hybrid option allowing for two days of remote work after 90 days of employment and successful completion of the training program. Minimum experience and education required: High school diploma or equivalent. Prefer clerical/office experience that includes communicating with public, both in person and via telephone. Your Future Starts Here: Benefits That Support Your Lifestyle - Competitive Compensation - Generous paid time off and paid company holiday schedule - Medical, Dental, Vision, Life, Long-Term Disability, Company Match 401(k), HSA, FSA - Paternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount Programs - Community volunteer opportunities - Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle - Scholarships for dependents and tuition reimbursement to further your education - Company paid continuing education and monetary awards for professional development - Opportunities for a hybrid work schedule (three days in the office, two days remote) Who we are: For over 70 years, Great West, an Old Republic Company, has provided premier insurance products and services to thousands of truck drivers and trucking companies across America. We have offices located around the country, and over 1,200 professionals are proud to call us an employer of choice. We are dedicated to the success, happiness, and wellness of our employees. If you are looking for a company where your contributions are valued, your continued learning is financially supported, and customer service is a priority, we want to talk to you. Apply today and join one of America's largest insurers of trucking companies as we help keep the nation's economy moving forward one mile at a time. Relocation Benefits New Employee Package FLSA Non-Exempt