• Supervise and coordinate daily classification / labeling activities of team members. • Ensure all team members are up to date on training and latest policy updates • Provide guidance and support to team members, promoting a collaborative and productive work environment. • Monitor and evaluate employee performance, providing constructive feedback at least once per week and implementing improvement plans when necessary. • Ensure compliance with policies and procedures. • Identify training needs and coordinate with HQ Teams to ensure our Costa Rica site has the necessary support, knowledge and skill to perform with outstanding speed and accuracy • Foster a culture of teamwork, open communication, and continuous improvement with daily stand up meetings, calibration sessions and feedback. • Address and resolve conflicts within the team in a timely and effective manner, keeping in mind DVs CORE values PACT (Passion, Accountability, Collaboration, Trailblazing), and upholding all guidance in our company policies and EOR handbook. • Collaborate with other departments to streamline processes and enhance overall efficiency. • Track and report key performance indicators (KPIs) to upper management.

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com . What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. What you'll be responsible for: Support the day-to-day management and operation of Circle's Product Risk Management function. The goal of this function is to partner closely with Product Managers to identify, assess, prioritize, mitigate, and report on product risks. The role supports the overall Enterprise Risk Management (ERM) Program's goal of maintaining and growing Circle's resiliency by identifying, assessing, and preparing its operations for any internal and external factors and risks that could interfere with reaching its goals and objectives. What you'll work on: - Help drive business strategy by collecting and analyzing data to track product performance such as user behavior, product usage, and customer feedback. Find opportunities for improvement and regularly present on product performance and product/business insights. - Work with executives and C-level leaders across product and engineering to define cross-org processes to increase execution efficiencies and facilitate cross-team collaboration. - Drive product processes, such as the product development process, the user research process, and the product launch process. Select and rollout tools, such as product management software, data analysis tools. - Drive product related policy management, issue management, change management, risk assessment, third-party risk management, and training. - Build standards for the product team, such as documentation standards, testing standards, and release management standards. - Ensure product and XFN teams follow standard product launch processes to build and launch products, identify, understand and mitigate risks. Implement, drive and ensure that teams are effectively monitoring product risks post launch and doing issue management. - Lead assessments, monitoring, and reporting on risks inherent to business activities, including compliance, legal, security, finance and 3rd parties. Self-identify, report, monitor, and remediate issues. - Support the ongoing risk management across functions by engaging as a key business partner with ERM, early in the process, in risk discussions and ad-hoc interactions to support ongoing risk identification, ownership, mitigation and acceptance. - Lead and implement periodic reviews, executive level reporting, and recommend updates to the policies, processes, tools, and templates to reflect the changing environment (e.g., new products). - Work with auditors and regulators on audits and identify new mitigations and follow through across teams. What you'll bring to Circle: Principal Product Operations and Risk Analyst - 10+ years working in risk management for B2B and B2C products and experience working in a financial services, payments or technology companies - Executive presence with an ability to influence and work hands-on with other cross-functional team leaders, such as lawyers, engineers, and product managers. - Experience leading diverse teams in a complex, matrixed organization. - Experience working at the intersection of Product and Risk and a solid understanding of risk management principles, methodologies, and frameworks, including knowledge of market, credit, operational, and compliance risk. - Ability to build and define Enterprise Risk Management frameworks and programs. - Experience in embedding a risk culture in a rapidly growing business environment, preferable technology or financial services. - Proficiency in data analyses using SQL - Partner with leaders effectively employing clear and structured communication to tell a "story" focused on business insights & data. Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Base Pay Range: $185,000 - $237,500 We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs. #LI-Remote

• Own the product operating cadence across the portfolio, including planning rhythms, roadmap reviews, launch readiness, business reviews, and status communication that keep teams aligned without slowing them down. • Build and maintain prioritization, intake, and decision frameworks that help product leaders evaluate tradeoffs clearly and consistently across suites, strategic initiatives, and shared platform dependencies. • Own and improve the product management tooling strategy across the portfolio, including the systems, workflows, documentation, and data hygiene that make planning, prioritization, reporting, and cross-functional coordination trustworthy, scalable, and useful to product leadership and the CPTO. • Partner with Product Managers, Product Designers, Engineers, and Program Managers to reduce operational friction, improve clarity of ownership, and create repeatable ways of working from discovery through launch and post-launch review. • Own product launch readiness practices, including cross-functional coordination with Marketing, Sales, Customer Success, Support, and Enablement so launches are well-scoped, well-communicated, and operationally ready. • Build and maintain a living view of the competitive landscape, including established competitors, adjacent entrants, and AI-native challengers, and convert that signal into battlecards, win/loss themes, and actionable recommendations. • Run structured win/loss and churn synthesis in partnership with go-to-market teams and translate recurring patterns into product, pricing, packaging, positioning, and roadmap inputs. • Turn product usage data, customer feedback, support trends, market research, and field input into decision-ready insight on adoption, engagement, retention risk, and feature impact. • Partner with teams working across Pendo, Gong, Salesforce, NPS, CRM, and related systems to define the right metrics, improve signal quality, and create self-serve dashboards and health views for product leadership. • Stand up and evolve automated product-health monitoring that helps the organization identify emerging issues, adoption gaps, and opportunities earlier. • Create and maintain the templates, repositories, playbooks, workflow standards, and tooling conventions that allow the product organization to scale without each team rebuilding its own operating model. • Support AI-enabled product and operational workflows by defining where automation helps, where human review is required, and what good evidence looks like before AI-generated analysis informs decisions. • Other duties as assigned.

• Administer and maintain product tooling (e.g., Aha!, Amplitude, Jira, Maze), ensuring consistent adoption, data quality, and effective workflows • Partner with compliance and external consultants to support FDA design controls, documentation standards, and audit readiness • Build and maintain repeatable workflows for regulatory and R&D documentation processes • Build and maintain product dashboards and scorecards, partnering with Data Analyst to ensure data is accurate, current, and accessible to stakeholders • Identify data and instrumentation gaps and partner with Engineering and Systems teams to address them • Onboard new Product team members to tools, reporting, and operational workflows • Coordinate cross-functional operational activities required for product releases, ensuring readiness across documentation, training, and support • Maintain release readiness checklists and track dependencies, surfacing risks to Product and Engineering leadership • Coordinate operational initiatives that span multiple teams or lack a clear owner • Partner with Product team, PMM and Agile Coach to surface operational inefficiencies and recommend improvements to Product leadership • May be required to perform other duties as assigned.