• Be the first point of contact for emergency alarm calls from our elderly and vulnerable Service Users • Support Sheltered Housing residents and those living independently • Deliver top-tier customer service with empathy, professionalism, and a smile (yes, even over the phone!) • Turning tough calls into positive experiences • Managing difficult conversations with empathy and control • Keeping confidentiality and professionalism at the heart of every interaction • Working closely with a supportive team that’s got your back

• The Mission Systems Operator (MSO) shall report to the Chief Pilot and be responsible for operation of the motion imagery system in either the Learjet or Alpha Jet aircraft. • Maintain qualification and currency on the Motion Imagery system installation in both the Learjet and Alpha Jet aircraft. • Assist with development and delivery of Sensor Operator training. • As required collaborate in the revision of and distribution of related guidance. • Assist Ops / DND in mission planning, resolving problems with equipment, etc. • Collaborate with Lead Pilots and evolve Top Aces SOPs to maintain alignment with Customer standards. • Fly on a consistent basis to ensure competency and mission reliability. • Promote company safety objectives and ensure that all Mission crew activities adhere to the Company COM, Transport Canada regulations, DND regulations, Top Aces Flight Safety & Occupational Health and Safety programs, Foreign Object Elimination, CGP and security regulations; • Support Top Aces safety programs and Quality Management System; • Other related duties may be assigned by Chief Pilot or PM CATS.

• Travel internationally to the company's engineering hub in Latvia for comprehensive, specialized technical training on the platform • Lead and execute autonomous BVLOS demonstration flights and industrial proof-of-concepts in Portugal • Conduct pre-flight checks, terrain risk analysis, and mission planning using advanced Ground Control Station software • Configure and manage specialized payloads • Present aircraft capabilities and technical features to institutional and private stakeholders during live field showcases • Perform basic field maintenance and technical troubleshooting

• The Video Operator is responsible for supporting the engineering needs of our remote broadcast and will paint and shade cameras, plus monitor, troubleshoot and maintain the technical operations of our remote events. • Provides technical engineering in the planning, design and implementation of a wide variety of events. • Responsible for adjusting video levels, black/white balance, and color balance between all cameras. • Patches and routes video, works with video team/staff to place monitors for talent and the show. • Ability to troubleshoot any video problem including camera, cabling, lens, etc. issues/concerns. • Manage and organize remote compound video, fiber cable and source list. • Organize, plan and develop workflows with support of Operations and Production partners. • Introduction to some system design and building and on-site integration and set up to include video path, fiber linked systems, digital video compression and transmission standards, PC networking, Master Control facilities and hub, and network storage systems. This will include broadcast trucks, fly packs and fiber kits.