Appello UK logo
Appello UK

Transforming lives through Technology Enabled Care Services (TECS)

Emergency Helpline Operator

OperatorGeneralFull TimeRemoteJuniorTeam 201-500Since 1988H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

7 days ago

Salary

£23.3K / year

Seniority

Junior

High School1 yr expEnglish

Job Description

Emergency Helpline Operator

Appello UK

• Be the first point of contact for emergency alarm calls from our elderly and vulnerable Service Users • Support Sheltered Housing residents and those living independently • Deliver top-tier customer service with empathy, professionalism, and a smile (yes, even over the phone!) • Turning tough calls into positive experiences • Managing difficult conversations with empathy and control • Keeping confidentiality and professionalism at the heart of every interaction • Working closely with a supportive team that’s got your back

Job Requirements

  • 1 year of experience in a customer facing environment, whether that's in a call centre, customer services, care work or hospitality
  • Genuine desire to help the community, be empathetic and attentive to our customers’ needs
  • A solid general education
  • Confident with Microsoft Office (Word, Excel, Outlook)
  • NVQ Level 2/3 in Customer Service or Business Admin is a bonus
  • A sharp eye for detail and accurate data entry
  • Experience with Local Authorities, Emergency Services (Police, Ambulance, Fire), British Telecom or similar control centres is a bonus

Benefits

  • 217 hours holiday (This includes bank holidays that you will work if rota'd.)
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
  • 24/7 employee assistance programme with an easily accessible app!
  • Family and friends’ discounts on our services & products
  • Pension Scheme, up to 4% Company matched

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