• Deliver live client and internal training sessions for onboarding, continuing education, operational reinforcement, and targeted issue resolution. • Use real-world scenarios, guided practice, and workflow-based exercises to build independent learner execution. • Provide real-time coaching and reinforcement during training to confirm learner understanding and training effectiveness. • Facilitate MAP employee new-hire onboarding as needed, with focus on products, systems, client support workflows, and operational execution. • Prepare clients to independently execute critical workflows including disputes, VROL, fraud monitoring, reporting, card servicing, and other MAP-supported Visa DPS functions. • Analyze client feedback, support ticket trends, escalations, and post-go-live performance indicators to identify training gaps and continuous improvement opportunities.

Role Description Clinical Documentation Principal Trainer responsible for developing and delivering EHR training, supporting providers, and optimizing documentation workflows. Partners with informatics and IT to improve efficiency, compliance, and patient care outcomes. MUST BE A CERTIFIED CLINICAL DOCUMENTATION PRINCIPLE TRAINER FROM EPIC. Training Development & Delivery (40%) - Design, build, and maintain training curriculum for clinical documentation workflows (e.g., provider documentation, templates, SmartTools) - Deliver instructor-led, virtual, and at-the-elbow training to providers and clinical staff - Develop training materials including manuals, eLearning modules, quick reference guides, and simulations - Ensure training content aligns with system updates, regulatory requirements, and organizational standards EHR & Workflow Expertise (25%) - Serve as a subject matter expert in clinical documentation workflows within the EHR (Epic preferred) - Collaborate with application analysts and informatics teams to understand system design and changes - Translate technical build into end-user training content - Support go-live readiness activities and command center operations Optimization & Continuous Improvement (20%) - Identify documentation improvement opportunities through feedback, metrics, and workflow analysis - Partner with Clinical Informatics to support optimization initiatives and standardization efforts - Update training materials and strategies based on system enhancements and user needs - Promote best practices for accurate, efficient, and compliant documentation Governance & Collaboration (10%) - Participate in governance structures and workgroups related to clinical documentation - Provide input on system design decisions impacting documentation workflows - Ensure alignment with enterprise documentation standards and regulatory requirements Support & Evaluation (5%) - Evaluate training effectiveness through surveys, proficiency assessments, and performance metrics - Provide ongoing support and coaching to end users - Maintain training environment and related documentation Qualifications - Epic-certified as Principal Trainer in Clinical Documentation - Required (5 Years) - Ability to work without close supervision, taking ownership of work activities, & ensuring training sessions & materials meet Epic's standards - Required - Experience with clinical documentation improvement (CDI) practices - Required (3 Years) - Familiarity with regulatory and compliance standards (e.g., Joint Commission, CMS) - Highly desired - Experience supporting large-scale EHR implementations or upgrades - Highly desired - Certified in developing the Epic training environments - Highly desired (3 Years)

• Facilitate company training initiatives, ensuring all sessions are delivered in a high-quality, engaging, and consistent manner. • Champion and leverage Mondelēz Training and Capability Programs to drive employee development and performance; bridge gaps in capability levels across the Market. • Act as a subject matter expert on Mondelēz Capabilities processes, training programs, and learning resources; support the development of a high-performing culture across the Market. • Deliver consistent, high-quality training to newly hired employees in a timely manner; track and report training effectiveness and performance results to the Region Capabilities Lead. • Collaborate with the Region Capabilities Lead and Market Analyst to implement on-the-job training aligned with market priorities and business goals. • Conduct field-based coaching in selling skills, merchandising excellence, and order writing to reinforce learning and drive execution. • Identify skill gaps and tailor training approaches to meet individual and team needs and support the rollout of new tools, processes, and capability initiatives. • Own the Cadence: Promote a culture of continuous learning, accountability, and growth in the market. • Train the Trainer: Work closely with the RTMs to ensure New Hire onboarding processes are followed to ensure appropriate support during the learning period.

• Deliver official ITIL v4 (and later) training in alignment with PeopleCert standards • Facilitate interactive virtual or in‑person training sessions • Coach and support learners throughout the certification journey • Prepare participants for ITIL exams and issue official exam vouchers • Maintain high training quality and learner satisfaction • Keep course content updated with the latest ITIL and PeopleCert requirements