• Provides incoming call handling for hospital sites and emergency lines • Responsible for answering incoming calls, transferring calls appropriately, and administrative duties • Issues critical alerts and codes based on requests from clinical and operational departments • Answers all calls in a courteous and professional manner • Provides general information to callers concerning physician office telephone numbers, area codes and hospital listings • Utilizes LVHN’s current EMR system to provide callers information regarding patients’ room numbers, telephone numbers and discharge dates • Screens critical care and do not announce patient phone calls for LVHN • Contacts providers according to daily on call schedules and makes immediate changes as necessary • Assists in the troubleshooting, testing, maintenance, and design of internal communication systems. • Updates physician and physician office information on an as needed basis • Determines the purpose of caller and forwards the incoming calls to the appropriate staff member or voice mailbox • Alerts and directs staff to critical situations such as Codes and Alerts according to each distinct procedure

Role Description This position is for a Subject Matter Expert (SME) in the Medium Voltage Brand Label Team, part of the US Power Systems Business, based in Nashville, Tennessee. We are open to remote candidates for this position as well. This team is responsible for managing and executing the front and back office functions to support the execution of our Medium Voltage Motor Control Center (MV MCC) offer with our Brand Label Suppliers. This position is accountable for assisting the customer service department with processing more complex customer orders/inquiries and supplying appropriate responses. Responsibilities include: - Processing new orders and change orders within the required time frame - Specification review on incoming orders and change orders - Acts as a liaison between the field sales force and MVMCC Suppliers - Managing the SEA queue (quotation program) for lead-time requests, expedites, and change orders - Process all export paperwork (NAFTA/CAFTA) and update training as it becomes available - Research status of customer orders, providing information to customers on problems - Resolves production, shipping scheduling, and/or invoicing problems - Provide technical support to Field Sales Organization - Clarifying orders between Field Office and Brand Labeled Suppliers - Hosting Customer Witness Testing as Required - Other related duties as required Qualifications - Accountable, self-motivated, and proactive - Solid and pragmatic problem-solving skills - Ability to organize and prioritize a variety of short and long-term action items - Solid understanding of Schneider Electric products and processes - Ability to review and interpret project drawings and one-line diagrams - Ability to effectively communicate to a wide range of internal and external customers and suppliers (written and verbal skills required) - Knowledge of SE Advantage, SAP, Mainframe, Windchill - Engineering or related degree preferred, or experience with MV Transformers Benefits - Medical (with member reward points), dental, vision, and basic life insurance - Benefit Bucks - Flexible work arrangements - Paid family leaves - Well-being programs - 12 holidays per year - 15 days of paid time off per year - Competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match - Support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera - Encouragement of collaboration, recognition, sharing your voice, and an inclusive workplace - Volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits

• Du unterstützt das Team beim Beantworten und Bearbeiten der Personalfragen der Mitarbeiter und Führungskräfte des Körber Konzerns deutschlandweit • Du stellst sicher, dass die Einträge und HR-Vorlagen in unserer zentralen HR-Wissensdatenbank aktuell und kundenorientiert zur Verfügung stehen • Du arbeitest an der kontinuierlichen Optimierung unserer Abläufe und Prozesse mit • Du unterstützt uns bei Sonderprojekten im HR Bereich

Role Description We are looking for an energetic, customer-focused Call Center Representative to be the voice of our dispensary. This position plays a critical role in creating exceptional customer experiences by assisting guests over the phone with placing orders, answering product questions, resolving concerns, and ensuring every interaction reflects our commitment to hospitality. The ideal candidate thrives in a fast-paced environment, is comfortable juggling multiple tasks at once, and brings previous customer service experience — cannabis or wellness retail background is a strong plus. Qualifications - Previous Call Center or Contact Center experience - Previous Budtender or Cannabis Retail experience - Strong knowledge of cannabis products, consumption methods, and customer education - Cannabis industry or wellness-related experience strongly preferred Requirements - Ability to type quickly and accurately while maintaining high-quality interactions - Computer savvy with the ability to quickly learn new software - Proven ability to multitask across multiple applications while maintaining excellent customer service - Experience using POS, CRM, or order management systems (preferred) - Experience with online ordering platforms (preferred) - Excellent organizational and time management skills - Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally - Experience handling difficult conversations and utilizing de-escalation techniques - Bilingual candidates are encouraged to apply (preferred) - Reliable high-speed internet and a distraction-free remote work environment - Open availability during business operating hours, including evenings, weekends, and holidays as needed Benefits - 100% remote work - Competitive hourly pay ($18–$20/hour) - Medical, dental, and vision insurance - 401(k) with optional HSA/FSA - Paid vacation and holidays - Employee Assistance Program - Pet insurance - Employee discounts (where applicable) - Opportunity for growth within a fast-expanding cannabis company