Title: Integrated Customer & Supplier Communications Manager - Remote Job Description: Job Ref: 176672 Location Flexibility: Remote USA Category: Corporate Affairs Job Type: Full-time Job Status: Exempt Pay Basis Yearly Pay Range $80000.00 - $149500.00 Annually ($38.46 - $71.88 Hourly) Other Compensation Bonus Eligible Brand UNFI Job Overview: The Integrated Customer & Supplier Communications Manager supports the development, execution, and measurement of integrated communications to UNFI’s customers and suppliers. This role focuses on the day-to-day development, coordination, and delivery of 360 communications plans that drive engagement, reinforce brand reputation, and support key business priorities. This individual partners closely with cross-functional teams to source story ideas, conduct interviews, and draft high-quality content for the Newsroom, social channels, and newsletters. As part of the editorial team, this individual delivers timely, always-on campaigns that align with the company’s narrative and strategic priorities. The role also supports the execution of on-site events and activations, including planning communications, coordinating materials, and delivering real-time content capture and amplification to extend reach and engagement. Job Responsibilities: - Track deliverables, manage timelines, and ensure all components are delivered on schedule and meet quality standards. - Coordinate and execute 360-degree communications campaigns as part of overall editorial strategy. Source story ideas, draft copy, conduct interviews, and support internal programs and events including Selling Shows. - Partner with internal and external-facing teams to ensure consistent, aligned planning and messaging. Build strong, collaborative relationships cross-functionally to ensure audience needs and preferences are met. - Monitor and evaluate communication effectiveness and make data-driven improvements. Stay up-to-date with industry trends and best practices to continuously improve and processes to enhance reach, impact and efficiency. - Performs other duties as assigned. Job Requirements: Education/ Certifications: - Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or related field (master’s degree preferred). Experience: - 5-7 years of experience in corporate communications, preferably in a complex, matrixed organization. - Experience executing integrated communication plans, campaigns, and storytelling initiatives across multiple channels. - Experience supporting on-site events and activations. Knowledge/Skills/ Abilities: - Strong written and verbal communication skills, with the ability to think creatively and translate information into clear, compelling content. - Ability to develop and tailor messaging for different audiences. - Extremely organized and able to manage multiple projects, deadlines, and content deliverables. - Proficiency in Microsoft Office suite. - Ability to work in a fast-paced environment and manage competing priorities. - Comfortable working with ambiguity and adapting to shifting needs. - Good judgment is required for this position as there may be times when direct supervision may not be immediately available. Work Environment: - Remote Role: This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager. - Travel (minor): This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons. Physical Environment/Demands: Office Roles: - Most work is performed in a temperature-controlled office environment. - Incumbent may sit for long periods of time at a desk or computer terminal. - While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. - Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday. - Stooping, bending, twisting, and reaching may be required in the completion of job duties. About UNFI: We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI Benefits: Competitive 401k, Flexible PTO plan, Remote, Health benefits – first of the month following 30 days of employment, mentorship program/developmental opportunities. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor. Company: United Natural Foods Inc. Compensation: UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state/provincial and local laws. Benefits: For Washington positions (or positions that may be performed remotely from Washington), Click HERE for Washington-specific paid time off details. Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program (or retirement savings plan if in Canada); medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account (U.S. only), subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements. Sales Positions Only: For sales positions that are commission-based, the above range is an estimate of total potential commission-based compensation during an associate’s first year, but UNFI offers an introductory period minimum of $680 per week. After the introductory period, as a 100% commission-based role, there is no set salary. UNFI’s commission plans are uncapped and average earnings vary depending on territory and sales achieved, among other factors. UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act or for Canadian applicants in accordance with provincial human rights legislation.

• Own a portfolio of mid-market and growth accounts, ensuring customers successfully adopt and realise value from the product. • Develop and execute customer success plans tailored to account needs, maturity, and usage patterns. • Proactively engage customers to drive adoption, best practices, and continuous value realisation. • Independently manage customer relationships across user and business stakeholders. • Monitor customer health signals including usage, engagement, sentiment, and feedback. • Identify risks, gaps, and churn signals early and take proactive action to mitigate them. • Own first-line response to customer health risks and coordinate internally to ensure resolution. • Own renewal readiness signals for your portfolio by ensuring customers are achieving measurable value. • Partner with Renewal Managers by providing structured insights on account health, risks, and stakeholder context. • Ensure customers are aligned on value outcomes ahead of renewal cycles, without owning commercial negotiation or contract execution. • Act as the primary point of contact for your accounts, building strong, multi-threaded relationships across user and business stakeholders. • Run structured customer engagements (e.g. success reviews, QBR-lite sessions) to reinforce value, alignment, and adoption. • Maintain strong stakeholder mapping and engagement cadence across your portfolio. • Act as the voice of the customer, sharing structured feedback with Product, Renewals, Sales, and Support teams. • Collaborate with internal teams to remove blockers and improve the customer experience. • Support resolution of escalations through cross-functional coordination and ownership. • Use usage, engagement, and customer feedback data to drive proactive decision-making. • Identify patterns across your portfolio and propose improvements to processes, playbooks, or customer engagement strategies. • Maintain accurate and up-to-date records in CRM and CS systems.

• Provide customer service to end users of the platforms • Respond to customer emails, phone calls, and other communications from end users • Attend and present at National and State conferences • Increase growth in product usage across the assigned state(s) • Build and maintain relationships with end users • Schedule and deliver professional development sessions with end users and prospective clients • Document and maintain records of activities and communications with end users • Build and execute strategic plans to enhance and maintain efforts on a statewide basis • Build partnerships with related organizations such as ACTE, NSTA, and other STEM/Workforce Development organizations • Assist in preparing semi-annual progress reports to major customers.

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview .This role is responsible for managing the end-to-end customer lifecycle, from onboarding and engagement through to retention and growth. It focuses on building strong client relationships, monitoring customer health, and using data-driven insights to identify risks, opportunities, and actionable recommendations. The role also acts as a key bridge between clients and internal teams, ensuring customer feedback supports product adoption, service improvement, and long-term business success. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview And Core Responsibilities Customer Success - Manage end-to-end customer lifecycle (onboarding, engagement, retention) - Serve as primary contact for assigned clients - Build strong, long-term relationships through proactive engagement - Monitor customer health and manage risks/escalations Data & Analytics - Analyse customer usage, performance, and feedback - Prepare regular reports and identify trends, issues, and opportunities - Translate data into clear, actionable business insights Client Advisory & Growth - Provide insight-led recommendations to improve client outcomes - Conduct regular performance review sessions with clients - Support product adoption, retention, and growth initiatives Stakeholder Collaboration - Act as bridge between clients and internal teams (Sales, Product, Operations, Risk) - Share customer insights to drive product and process improvements Required Knowledge And Experiences - University graduate in any disciplines - Minimum 7 years experience in client facing role providing customer service and support - Good understanding of banking/financial industry is an advantage - Fluency in spoken English, Mandarin & Cantonese is a MUST - Strong presentation skills and writing in English are essential - Excellent people management, interpersonal and communication skills - Customer-oriented with professional and passion to provide excellent service TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology. TransUnion's Internal Job Title: Sr Analyst, Business Operations