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Amazon

Work Hard, Have Fun, Make History

Central Ops Support Executive

Location

India

Posted

8 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Central Ops Support Executive

Amazon

Role Description The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including: - Daily metrics monitoring - Triggering on-field support to sellers and audits - Stakeholder management, within and outside of Amazon - Rolling out new processes - Running central control centres The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with the ability to scrutinize details and foresee the implications of the data. This team supports inbound and outbound operations via voice and non-voice channels. We have a 5-day work week, but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs. Roles and Responsibilities: - Remotely monitor efficient functioning of the assigned sites via outbound calls, emails, and coordination with field executives - Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations - Train and direct sellers for execution and adherence to norms and practices - Devise and deploy SOPs, analyze data, and propose features and processes which focus on improving the Seller experience - We have a 5-day work week, but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs Qualifications - Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics - Experience with Excel Requirements - Experience with SQL Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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