Title: Senior Account Manager Location: Remote Department: Account Management Employment Type: Full time Location Type: Remote Job Description: Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. About the position Vetcove is looking for a Senior Account Manager. As the veterinary market continues to consolidate, we’re looking for someone to develop, maintain, and grow our relationships with the key veterinary hospital consolidators. You’ll be leading all of our efforts in this aspect of the business. As a Senior Account Manager you will be responsible for working directly with our existing network of corporate hospital group partners to understand their developing needs and react to them in order to inform both our long-term company strategy and product development roadmap. In addition to working with our current accounts, you will be developing strategic relationships with many others to strengthen our competitive position among the largest veterinary consolidators. You will serve as the primary point of contact, and trusted partner, working with our corporate partners (and future partners) to fully understand their needs, demonstrate our value, and ensure we’re strategically positioned to best support them. What you'll do - Design and lead Vetcove’s corporate accounts strategy - Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships - Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings - Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy - Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove - Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics - Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy You should have - Bachelors Degree - 4+ years in account management - Exceptional verbal, written, and presentation skills - Excellent time and process management skills - Strong analytical skills - Proven success identifying and developing executive relationships - A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment Benefits (Full Time Roles) - 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events The typical base pay range for this role across the U.S. is: $80,000/year - $150,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $90,000 - $120,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.

• Responsible for building strong business relationships with existing and new customers in the State of Arkansas marketplace • Ensuring client satisfaction and issue resolution • Providing account support during implementation of active programs • Identifying areas for strategic growth and expansion with existing client base • Developing a sales strategy to prospect new accounts in the assigned vertical markets • Providing complete and thorough solutions for every customer to boost top-line revenue growth • Assisting customers and internal partners in achieving quarterly and annual business goals and objectives

Title: Patient Account Representative Location: Glen Rock, NJ Department: Billing Full-Time Hybrid Job Description: SportsMed Physical Therapy is seeking a Patient Account Representative to join our team in Glen Rock NJ. This position will begin training on site in Glen Rock, NJ and transition to Hybrid-Remote after 1-2 months Responsibilities - Respond to high volume of inbound calls to resolve billing and collection issues with patients - Ensure all billing changes, charge offs, escalations, interactions etc. are correctly documented in billing and/or HRM software in a timely manner - Properly escalate billing issues where necessary - Review new patient records in billing software and initiate billing process - Work with clinic staff to resolve patient authorization issues - Review existing claims in billing software and follow up on outstanding issues - Review outdated claims in billing software to research and resolve as necessary - Review outdated claims in billing software and prepare for collection as necessary - Follow company processes and procedures carefully - Prepare and update summary documentation as required - Other duties as assigned by management - Ability to meet deadlines and expected collection goals - Ability to work independently, and be self-motivated - Strong critical thinking and investigative skills. Qualifications - HS Diploma required, two years post-secondary education preferred - Minimum 2 years’ experience with medical billing required (1 year with 2-year college degree or greater) - Solid understanding of medical billing software and procedures preferred (Kareo, WebPT, Navinet, CMD, etc.) - Experience with HRM software such as WebPT preferred - Ability to multitask and manage time effectively with minimum supervision - Excellent written and verbal communication skills - Strong Excel skills - Outstanding problem-solving and organizational abilities - Keen attention to detail with strong analytical skills - A professional, courteous, enthusiastic, and conscientious attitude, willing to fulfill group goals and work requirements - Ability to deal positively with coworkers and supervisors, and support management decisions - Ability to function as a contributing team member while meeting deadlines and productivity standards - Bilingual-Spanish highly preferred - Both in-network and out-of-network billing experience - Bilingual Spanish What we offer - Competitive pay - Excellent career growth opportunity - Medical, Dental, Vision, Life and Disability insurance - PTO, sick time, paid holidays, 401k - Pay Range: $20.00 - $23.00 per hour $20 - $23 an hour These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice. #IND3

Role Description EDB is hiring a Senior Technical Account Manager (Senior TAM) for EMEA. The Senior TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres and AI solutions. The Senior TAM serves as a trusted technical advisor to drive successful outcomes and to ensure that the customers become a positive reference and continue their journey on Postgres technology. The Senior TAM is also the customer's primary point of contact into all technical areas of EDB. As such, the Senior TAM’s technical abilities are critical in identifying solutions, architecture, troubleshooting issues, and answering technical questions as they arise. - Establish a close working relationship with the customer’s senior technical leadership team and become their trusted advisor. - Help EDB customers maximize the value of their Postgres investment. - Assist EDB customers to develop and deploy Postgres strategies. - Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance, and project management). - Maintain current functional and technical knowledge of the entire EDB product line. - Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements. - Help to document best practices in developing and deploying EDB solutions. - Function as a front-line technical resource for "best practice" and informal customer questions. - Travel up to 25% of the time as required. Qualifications - At least eight (8) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases are desirable. - Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture. - Knowledgeable about data analytics and AI/ML concepts. - Experience with Kubernetes. - Excellent analytical skills regarding technical and project management issues. - Good understanding of strategic sales process. - Well-developed organizational skills with an ability to manage competing client demands. - Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel. - Bachelors/Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred. Benefits - Access to CuraLinc to aid employees in health and wellness tips and practices. - Wellness Fridays extending to December 2026! Company Description EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.