Role Description To interact with current students by responding to technical support questions and issues (via phone, email and chat). Employees will serve as stewards to the college in order to help ensure success for all students. Please be aware that this is a remote work position and you must live in the State of Texas per Austin Community College policy. Employees are required to have good internet access and will be provided the equipment needed to work from home. Job Description - Assists students with technical issues via phone, email or chat in English and in Spanish. - Promptly answers technical questions for students (including, but not limited to ACCMail, Blackboard, etc.) and refers non-technical questions to the appropriate departments. - Appropriately identifies and coordinates second level requests when special access is required to resolve customer inquiries. - Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy. - Provides feedback on frequent support requests for training opportunities. - Communicates and coordinates with internal departments. - Enters data, maintains files, records, logs, through use of tracking systems. Qualifications - Bilingual - Fluent English and Spanish. - Customer service principles and practices. - Technical support practices, standards, and protocols in regard to supporting students virtually. - Computer applications including (but not limited to) Windows, Mac, Internet browsers, smart phones, tablets, and multimedia equipment. Requirements - Maintaining an established work schedule. - Familiar with call center practices and procedures. - Effectively using listening skills. - Drafting effective written communications. - Multitasking using phone, chat, and email concurrently. - Showing initiative and being able to quickly adapt to changes. - Effectively using interpersonal and communications skills including tact and diplomacy. - Effectively using organizational and planning skills with attention to detail and follow-through. - Establishing and maintaining effective collegewide working relationships. - Maintaining confidentiality of work-related information and materials. Technology Skills - Demonstrated proficiency using standard office software applications. - Use a multi-line hard and/or soft phone. - Keyboarding skills with emphasis on speed and accuracy. - Able to navigate multiple operating systems and browse and able to cross-reference across multiple databases and resource materials. Other Preferred Technology Skills - Working knowledge of Google Mail. - Working knowledge of Blackboard. - Working knowledge of Microsoft Office and Google Docs. - Working knowledge of tablets (iPads/Android). - Working knowledge of Microsoft Windows. - Working knowledge of Apple MacOS, iOS and iPadOS. - Bilingual in English/Spanish. - Working knowledge of any or all of the following college-oriented areas: Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, and Continuing Education, Early College Start, and Student Resources. Required Work Experience - Previous customer service experience. Preferred Work Experience - Previous experience working in a call center. Required Education - High School Diploma. Preferred Education - Associate degree or higher. Physical Requirements - Work is routinely performed in a standard office or similar environment. - Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling. - Occasional lifting of objects up to 10 pounds. Safety - Work safely and follow safety rules. - Report unsafe working conditions and behavior. - Take reasonable and prudent actions to prevent others from engaging in unsafe practices. Hours - Varies. Maximum of 19 hours per week. Pay Rate - $24.10/hour. Number of Openings - 1. Job Posting Close Date - July 16, 2026. Clery Act As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Disclaimer The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

• Answer and manage incoming phone calls professionally • Schedule appointments and maintain attorney calendars • Coordinate communications between clients, attorneys, courts, and third parties • Prepare legal forms, documents, and transcripts from dictated notes • Organize legal documentation and maintain accurate records • Assist with administrative and legal support tasks as needed • Ensure deadlines, appointments, and follow-ups are completed on time • Maintain confidentiality while handling sensitive legal information • Support the legal team with general office coordination and workflow management

• Collect and manage evidence and supporting documents from clients • Maintain clear and timely communication with clients regarding case status and documentation needs • Review and send document checklists to ensure completeness and compliance • Assemble, organize, and prepare client packages in accordance with legal guidelines and internal protocols • Update and maintain case information and progress in internal systems such as Litify and Google Drive • Collaborate closely with other legal assistants, attorneys, and support teams to ensure case flow efficiency

Role Description Zur Verstärkung unseres Teams suchen wir zum nächstmöglichen Zeitpunkt eine Rechtsanwaltsfachangestellte / einen Rechtsanwaltsfachangestellten (m/w/d) in Teilzeit. In der Kanzlei Nörenberg . Koch arbeiten wir gemeinsam daran, unsere Mandanten im Bereich des Energierechts mit fachlicher Kompetenz, persönlichem Engagement und hoher Verlässlichkeit zu beraten. Was uns auszeichnet, sind kurze Entscheidungswege, viel Raum für Eigeninitiative und ein kollegiales Miteinander. In unserem Team begegnen wir uns auf Augenhöhe und legen Wert auf Vertrauen, Wertschätzung und gegenseitige Unterstützung. Wenn Sie Freude an sorgfältiger Arbeit im rechtlichen Umfeld haben, strukturiert arbeiten und auch bei komplexen Sachverhalten den Überblick behalten, freuen wir uns darauf, Sie kennenzulernen. - Unterstützung unseres Anwaltsteams in der Mandatsbearbeitung - Kontakt zu Mandanten, Gerichten und Behörden - Erstellung und Bearbeitung von Schriftsätzen nach Diktat oder Vorlage - Digitale Aktenführung und selbstständige Aktenbearbeitung - Fristenkontrolle sowie Verwaltung von Terminen - Selbstständige Erstellung und Bearbeitung von Gebührenrechnungen - Unterstützung in der Lohn- und Finanzbuchhaltung Qualifications - Abgeschlossene Ausbildung als Rechtsanwaltsfachangestellte/r (m/w/d) oder vergleichbare Qualifikation - Idealerweise Berufserfahrung - Sicherer Umgang mit MS Office und gängiger Kanzleisoftware - Teamfähigkeit und Zuverlässigkeit - Motivation, sich in neue Themen und Herausforderungen einzuarbeiten - Ausgeprägtes Qualitätsbewusstsein mit Blick für Details - Sorgfältige, strukturierte und selbstständige Arbeitsweise Benefits - Unbefristete Festanstellung in Teilzeit (20 bis 30 Wochenstunden) - Eine vertrauensvolle und freundliche Zusammenarbeit in einem kollegialen, motivierten und wertschätzenden Team - Eine abwechslungsreiche und eigenverantwortliche Tätigkeit - Digitale Arbeitsabläufe - 100 % Homeoffice-Tätigkeit - Da die Tätigkeit vollständig remote ausgeübt wird, sind Bewerbungen aus dem gesamten Bundesgebiet willkommen. Besonders freuen wir uns über Bewerbungen aus Nordrhein-Westfalen, vorzugsweise aus dem Raum Hagen/Wuppertal.