Austin Community College

Role Description To interact with current students by responding to technical support questions and issues (via phone, email and chat). Employees will serve as stewards to the college in order to help ensure success for all students. Please be aware that this is a remote work position and you must live in the State of Texas per Austin Community College policy. Employees are required to have good internet access and will be provided the equipment needed to work from home. Job Description - Assists students with technical issues via phone, email or chat in English and in Spanish. - Promptly answers technical questions for students (including, but not limited to ACCMail, Blackboard, etc.) and refers non-technical questions to the appropriate departments. - Appropriately identifies and coordinates second level requests when special access is required to resolve customer inquiries. - Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy. - Provides feedback on frequent support requests for training opportunities. - Communicates and coordinates with internal departments. - Enters data, maintains files, records, logs, through use of tracking systems. Qualifications - Bilingual - Fluent English and Spanish. - Customer service principles and practices. - Technical support practices, standards, and protocols in regard to supporting students virtually. - Computer applications including (but not limited to) Windows, Mac, Internet browsers, smart phones, tablets, and multimedia equipment. Requirements - Maintaining an established work schedule. - Familiar with call center practices and procedures. - Effectively using listening skills. - Drafting effective written communications. - Multitasking using phone, chat, and email concurrently. - Showing initiative and being able to quickly adapt to changes. - Effectively using interpersonal and communications skills including tact and diplomacy. - Effectively using organizational and planning skills with attention to detail and follow-through. - Establishing and maintaining effective collegewide working relationships. - Maintaining confidentiality of work-related information and materials. Technology Skills - Demonstrated proficiency using standard office software applications. - Use a multi-line hard and/or soft phone. - Keyboarding skills with emphasis on speed and accuracy. - Able to navigate multiple operating systems and browse and able to cross-reference across multiple databases and resource materials. Other Preferred Technology Skills - Working knowledge of Google Mail. - Working knowledge of Blackboard. - Working knowledge of Microsoft Office and Google Docs. - Working knowledge of tablets (iPads/Android). - Working knowledge of Microsoft Windows. - Working knowledge of Apple MacOS, iOS and iPadOS. - Bilingual in English/Spanish. - Working knowledge of any or all of the following college-oriented areas: Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, and Continuing Education, Early College Start, and Student Resources. Required Work Experience - Previous customer service experience. Preferred Work Experience - Previous experience working in a call center. Required Education - High School Diploma. Preferred Education - Associate degree or higher. Physical Requirements - Work is routinely performed in a standard office or similar environment. - Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling. - Occasional lifting of objects up to 10 pounds. Safety - Work safely and follow safety rules. - Report unsafe working conditions and behavior. - Take reasonable and prudent actions to prevent others from engaging in unsafe practices. Hours - Varies. Maximum of 19 hours per week. Pay Rate - $24.10/hour. Number of Openings - 1. Job Posting Close Date - July 16, 2026. Clery Act As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Disclaimer The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

Role Description The Remote Testing Clerk monitors test takers remotely using webcam and screen-sharing technology to ensure academic integrity. They verify student identities, enforce testing rules, prevent cheating, and provide basic technical support during examinations. Work schedule may include evenings, nights, and weekends. Qualifications - High school diploma or equivalent. - Associate degree (preferred). - One (1) year of related experience. Requirements - Understand and perform administrative and clerical procedures and systems, such as word processing, managing files and records, designing forms, and other office procedures and terminology. - Apply principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Basic principles of college-level administration. - Apply effective communication techniques and strategies. - Operate standard office equipment, including computers, telephones, copiers, and scanners. - Follow and apply knowledge of college policies and procedures. - Maintain schedules effectively. - Communication skills. - Adherence to confidentiality laws. - Perform word processing and spreadsheet tasks. - Ability to manage time effectively and prioritize tasks. - Demonstrate excellent organizational skills to handle multiple responsibilities. - Work independently and within a team. Benefits - Salary Range: $47,840 - $47,840. - Number of Openings: 7. - Work Environment: This position falls under ACC's Remote/In-Person framework.