• Assist in the interpretation and administration of collective bargaining agreements (CBAs), ensuring consistent application across unionized locations. • Provide contract guidance to leaders, HR staff, and employees regarding contract provisions, past practices, and obligations. • Monitor compliance with CBA terms, labor laws, and internal policies. • Support the preparation and delivery of Union Contract Administration training for HR and business leaders. • Manage the grievance process, ensuring all deadlines and procedural requirements are met. • Conduct fact-finding for grievances, review documentation, and prepare summaries and management responses. • Support the Vice President in preparing arbitration cases, including compiling evidence, drafting case files, and assisting with witness preparation. • Assist the Vice President in all phases of collective bargaining preparation, including drafting and reviewing proposal language, conducting research and data analysis, preparing cost models and comparisons, and organizing negotiation materials and tracking proposals. • Develop and deliver positive employee relations training for supervisors, managers, and frontline teams. • Conduct or support complex, sensitive, and high-risk employee complaint investigations, including allegations of discrimination, harassment, retaliation, workplace misconduct, and policy violations.

• Ability to support and clearly and thoroughly explain existing HR initiatives, policies, and procedures, mainly relating to benefits • Provide clear and thorough information to caregivers while navigating through multiple platforms • Manage questions from Caregivers with grace and tact, with a strong emphasis on providing a positive employee experience in every interaction • Employment verifications, disability forms

• Support the administration and execution of immigration-related processes within HR Operations • Process and support I-9 transactions, reverifications, and employment authorization documentation in partnership with the immigration team • Coordinate with the I-9 vendor (Equifax) and support resolution of routine processing issues • Support the partnership between the Colleague Service Center and external Legal Counsel on immigration-related matters • Handle moderately complex cases and escalate high-risk or sensitive issues appropriately • Review dashboards and reports to ensure service levels and compliance standards are met • Contribute to process improvement initiatives by identifying opportunities to enhance efficiency and service quality • Document procedures and maintain accurate process documentation • Partner with HR Operations, Field HR, and COE teams to support implementation of process updates • Participate in knowledge-sharing efforts to strengthen team capability • Provide guidance and informal support to junior team members as needed • Develop a trusted advisor relationship with key stakeholders through efficient, high-quality execution of integration activities • Document Blueprint processes and procedures and builds organizational capabilities through knowledge sharing and training of key stakeholders in new and improved Colleague Services processes

• Provide consultation to domestic and international Company employees • Support Payroll Related Processes and Policies • Collaborate with internal and external teams on escalated matters • Resolve pay related issues effectively • Process fulfillment requests and business processes • Support severance and I-9 processes across divisions