• Provide feedback and data of all reoccurring issues. • Provide a strong focus of customer service with timely responses regarding inquiries from Builder organization. • Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance. • Communicate/coordinate technical issues in support of customer needs. • Undertaking all customer support tasks in external facilities. • Guaranteeing that the work progress accurately follows the agenda. • Perform troubleshooting and strive to resolve issues. • Produce frequent and analytical service reports. • Coordinate with departments for root cause and/or solutions in support of customer needs. • Discern customer needs and offer advice or recommendations. • Formulate relationships of trust with customers.

• 负责公司产品在目标区域内的推广，达成公司的销售目标 • 负责目标区域内客户的管理，包括建立及更新客户资料，维护客户关系等工作，合理使用公司资源 • 完成公司规定的各类销售报表 • 搜集区域内竞争对手的信息 • 严格遵守公司的道德行为规范(OEC)政策，有效地执行公司的市场计划

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc., to meet or exceed on those objectives • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise • Share this market intelligence information with in-field team, brand team and sales manager to achieve alignment and to anticipate environmental changes and challenges • Optimize brand strategy and its execution

• Execute brand strategy and tactics in field, sales performance • Effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability • Maximize short and long term sales performance • Create pre-call plan objectives and execute post-call evaluation • Proactively serve customer needs and expectations • Develop and execute a call plan • Continuously build understanding on customer needs and market landscape • Differentiate AbbVie’s value proposition with health providers • Identify, develop, and maintain disease state experts and speakers/advocates