Field Service Representative – PEMB

Location

Oklahoma

Posted

4 days ago

Salary

$67K - $85K / year

Seniority

Senior

High School5 yrs expEnglish

Job Description

Field Service Representative – PEMB

Cornerstone Building Brands

• Provide feedback and data of all reoccurring issues. • Provide a strong focus of customer service with timely responses regarding inquiries from Builder organization. • Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance. • Communicate/coordinate technical issues in support of customer needs. • Undertaking all customer support tasks in external facilities. • Guaranteeing that the work progress accurately follows the agenda. • Perform troubleshooting and strive to resolve issues. • Produce frequent and analytical service reports. • Coordinate with departments for root cause and/or solutions in support of customer needs. • Discern customer needs and offer advice or recommendations. • Formulate relationships of trust with customers.

Job Requirements

  • High School diploma or equivalent experience required
  • Technical education, certification or experience preferred
  • Must have knowledge of PEMB and the ability to read blueprints
  • Prefer previous experience in at least two of the following areas
  • Previous building erection experience (5+ years)
  • Previous experience in the PEMB industry performing drafting or engineering tasks (5+ years)
  • Previous experience in PEMB manufacturing (5+ years)
  • Previous Field Service/Customer Service experience (5+ years)
  • PEMB experience is highly desired
  • PC competent (including Excel, Word, and Access)
  • Excellent communication skills (oral and written)

Benefits

  • medical, dental, vision benefits starting day 1
  • 401k
  • PTO
  • paid holidays
  • FSA
  • life insurance
  • LTD
  • STD
  • EAP
  • discount programs
  • tuition reimbursement
  • training
  • professional development

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