Role Description Estamos buscando un Community Manager apasionado por el entretenimiento en vivo para gestionar la comunidad de Fans en todos los puntos de contacto con la marca, en colaboración con el equipo de Soporte al Fan. Con el apoyo del Marketing Manager y del Especialista de Contenido, también deberá participar en la estrategia de contenido original y propio para nuestros canales, considerando todos los puntos de contacto como parte del proceso de atención y Brand Persona. - Monitorear y gestionar los perfiles de la empresa en Facebook, Instagram, TikTok, YouTube, Twitter/X y LinkedIn. - Asegurar que todos los comentarios abiertos sean respondidos de manera oportuna, respetando los SLAs preestablecidos. - Estar en contacto permanente con el equipo de Soporte al Fan; recibir y analizar dudas y necesidades señaladas por los clientes. - Interactuar con los seguidores, respondiendo comentarios y preguntas, incentivando la participación y construyendo un sentido de comunidad. - Proponer y ejecutar estrategias de redes sociales para Ticketmaster Chile, tanto a nivel general como para eventos específicos. - Trabajar en colaboración con el equipo de Marketing en reportes para medir los resultados de los esfuerzos e identificar quick wins y puntos de mejora. - Comunicar análisis de marketing, incluyendo tendencias de internet y mejores prácticas; elaborar informes de benchmarking. - Adherir a todos los procesos, políticas y procedimientos del departamento y de la empresa. - Proporcionar ideas de contenido relevante mientras se realiza un seguimiento de las métricas y se monitorea las conversaciones relevantes. - Contestar dudas por RRSS sobre shows, cambios o problemas generales. - Identificar las palabras claves para la mejora, incluido el diseño y análisis de informes relevantes y el monitoreo continuo del panorama competitivo. Qualifications - Poseer fluidez verbal y escrita en español. Conocimientos de inglés serán considerados un diferencial. - Experiencia en Copywriting y redacción creativa; formación en Marketing, Comunicaciones o Publicidad. - Gran afinidad con el comercio electrónico, marketing y servicios online. - Conocimiento y pasión por el deporte, el entretenimiento, la música y la cultura popular. - Experiencia previa en el sector de shows, teatro o deportes será considerada un diferencial. - Capacidad para trabajar tanto en un nivel estratégico como operacional, con facilidad para colaborar entre departamentos. - Familiaridad con las mejores prácticas de atención al cliente y soporte al fan en redes sociales (SAC 2.0). - Experiencia con herramientas de Social Listening. - Forma estructurada de trabajar: meticuloso, orientado al detalle, capaz de trabajar bajo presión y gestionar múltiples proyectos de forma simultánea. - Conocimiento del paquete Office, incluyendo pero no limitado a Outlook, Word, Excel y PowerPoint. Requirements - Mantiene relaciones de trabajo saludables para promover una cultura organizacional positiva. - Demuestra una comprensión clara del concepto de fan en la comunicación online y offline. - Alto nivel de foco y atención a los detalles. - Entusiasmo, confianza y habilidad de comunicación en los más diversos niveles. - Capacidad para trabajar bajo presión y cumplir metas y plazos. - Gestión autónoma del tiempo y las demandas, con comodidad para operar en modalidad Full Home Office. - Habilidad analítica y capacidad de resolución de problemas. - Mantenerse actualizado sobre el mercado del entretenimiento en vivo y las conversaciones en las principales redes y canales de noticias. Benefits - Ambiente inclusivo y apoyo para equilibrar trabajo y vida familiar. - Desarrollo de aspiraciones profesionales y personales. - Oportunidades para disfrutar de nuevas experiencias y aprender de personas talentosas.

• Partner with leadership to develop high-quality, relevant content (e.g., articles, videos, webinars) that addresses customers' real on-the-job challenges and promotes product adoption. • Develop and execute engagement strategies that increase active participation in the community and drive adoption of the app's community features among enterprise lenders and individual Loan Officers. • Plan and host events such as in-person meetups, webinars, workshops, and live Q&A sessions to foster connection and knowledge sharing. • Identify and cultivate relationships with key influencers and advocates within the customer base to amplify community reach and engagement. • Collaborate with internal team members including Sales, Operations, Marketing, and Product as well as external agencies to build a playbook for successful community rollout and product adoption for new customers. • Monitor community activity and analyze user behavior, spotting trends and surfacing feedback to improve user experience and content relevance. • Act as a voice of the community, sharing insights with product, sales, customer success, and training teams to ensure alignment on community initiatives. • Track and report on key metrics such as NPS, CSAT, engagement rates, and adoption through recurring surveys and analytics platforms to measure impact, inform strategy, and demonstrate ROI.

Role Description The Community Manager will cultivate and grow a thriving community around TrustEngine and its flagship product, MortgageCoach. This role will be the voice of continuing to build our brand and foster meaningful relationships within the Mortgage Communities. This role works cross-functionally across the company and is central to how we grow and retain prospects and customers. - Partner with leadership to develop high-quality, relevant content (e.g., articles, videos, webinars) that addresses customers' real on-the-job challenges and promotes product adoption. - Develop and execute engagement strategies that increase active participation in the community and drive adoption of the app's community features among enterprise lenders and individual Loan Officers. - Plan and host events such as in-person meetups, webinars, workshops, and live Q&A sessions to foster connection and knowledge sharing. - Identify and cultivate relationships with key influencers and advocates within the customer base to amplify community reach and engagement. - Collaborate with internal team members including Sales, Operations, Marketing, and Product as well as external agencies to build a playbook for successful community rollout and product adoption for new customers. - Monitor community activity and analyze user behavior, spotting trends and surfacing feedback to improve user experience and content relevance. - Act as a voice of the community, sharing insights with product, sales, customer success, and training teams to ensure alignment on community initiatives. - Track and report on key metrics such as NPS, CSAT, engagement rates, and adoption through recurring surveys and analytics platforms to measure impact, inform strategy, and demonstrate ROI. Qualifications - Bachelor's degree in Marketing, Communications, or a related field. - 3-5+ years of experience in community management, social media management, or a similar role. - Proven experience developing and executing successful community engagement strategies. - Excellent written and verbal communication skills, with the ability to adapt to different audiences. - Strong interpersonal skills and the ability to build relationships with diverse stakeholders. - Proficiency in community management tools and platforms. - Experience with behavioral marketing strategy and execution a plus. Requirements - Salary Range: $50,200 - $85,000 Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Flexible Paid Time Off (Vacation, Sick & Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home - Wellness Resources - Equity Options

• Responsible for building, engaging, and scaling a global community of educators, parents, and learners around a game-based learning platform. • Serve as the voice of the community, translating insights into actionable strategies that drive engagement, adoption, and long-term loyalty. • Work cross-functionally with marketing, product, and social teams to execute community initiatives, manage programs, and ensure the community experience remains inclusive, valuable, and aligned with audience needs. • Build and execute a community engagement strategy that supports a growing global audience. • Identify opportunities to expand community reach, improve engagement, and drive adoption. • Foster meaningful interactions through discussions, content, events, and direct engagement.