Role Description The Community Manager will cultivate and grow a thriving community around TrustEngine and its flagship product, MortgageCoach. This role will be the voice of continuing to build our brand and foster meaningful relationships within the Mortgage Communities. This role works cross-functionally across the company and is central to how we grow and retain prospects and customers. - Partner with leadership to develop high-quality, relevant content (e.g., articles, videos, webinars) that addresses customers' real on-the-job challenges and promotes product adoption. - Develop and execute engagement strategies that increase active participation in the community and drive adoption of the app's community features among enterprise lenders and individual Loan Officers. - Plan and host events such as in-person meetups, webinars, workshops, and live Q&A sessions to foster connection and knowledge sharing. - Identify and cultivate relationships with key influencers and advocates within the customer base to amplify community reach and engagement. - Collaborate with internal team members including Sales, Operations, Marketing, and Product as well as external agencies to build a playbook for successful community rollout and product adoption for new customers. - Monitor community activity and analyze user behavior, spotting trends and surfacing feedback to improve user experience and content relevance. - Act as a voice of the community, sharing insights with product, sales, customer success, and training teams to ensure alignment on community initiatives. - Track and report on key metrics such as NPS, CSAT, engagement rates, and adoption through recurring surveys and analytics platforms to measure impact, inform strategy, and demonstrate ROI. Qualifications - Bachelor's degree in Marketing, Communications, or a related field. - 3-5+ years of experience in community management, social media management, or a similar role. - Proven experience developing and executing successful community engagement strategies. - Excellent written and verbal communication skills, with the ability to adapt to different audiences. - Strong interpersonal skills and the ability to build relationships with diverse stakeholders. - Proficiency in community management tools and platforms. - Experience with behavioral marketing strategy and execution a plus. Requirements - Salary Range: $50,200 - $85,000 Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Flexible Paid Time Off (Vacation, Sick & Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home - Wellness Resources - Equity Options

• Responsible for building, engaging, and scaling a global community of educators, parents, and learners around a game-based learning platform. • Serve as the voice of the community, translating insights into actionable strategies that drive engagement, adoption, and long-term loyalty. • Work cross-functionally with marketing, product, and social teams to execute community initiatives, manage programs, and ensure the community experience remains inclusive, valuable, and aligned with audience needs. • Build and execute a community engagement strategy that supports a growing global audience. • Identify opportunities to expand community reach, improve engagement, and drive adoption. • Foster meaningful interactions through discussions, content, events, and direct engagement.

• Build and execute a community engagement strategy that supports a growing global audience. • Identify opportunities to expand community reach, improve engagement, and drive adoption. • Develop and maintain community programs, activation plans, and engagement calendars. • Continuously optimize community initiatives using data, feedback, and performance insights. • Manage and nurture an active community of educators, parents, and learners across platforms. • Serve as a trusted advocate for the community, ensuring their needs and perspectives are represented. • Foster meaningful interactions through discussions, content, events, and direct engagement. • Maintain a safe, inclusive, and supportive community environment aligned with best practices. • Lead and support community programs such as ambassador initiatives, trainings, and events. • Partner with marketing, product, and social teams to align on messaging, campaigns, and initiatives. • Share community insights to inform product strategy, feature development, and user experience. • Contribute to and support community-facing content across social and owned platforms. • Monitor community health, engagement metrics, and sentiment trends. • Prepare regular reports summarizing insights, performance, and opportunities.

• Define and execute a multi-year strategy for HackerOne's global security researcher community, aligning community growth, engagement, and researcher success programs to company objectives and customer outcomes. • Own the product strategy, roadmap, and commercial performance (P&L / profitability) of the Live Hacking Events suite, balancing customer value, researcher economics, and margin as you scale the portfolio. • Lead the professional-services management and technical delivery of live hacking engagements end to end — scoping, researcher staffing and matching, event execution, quality, and customer outcomes — across a complex, high-touch enterprise customer base. • Drive customer segmentation and management for the community and events portfolio, tailoring delivery models to different segments and owning the senior customer relationships that depend on them. • Set and deliver researcher growth and expansion goals tied to the product line — attracting, developing, and retaining the right researchers to meet customer demand and event needs. • Champion AI First principles by embedding AI into community operations, researcher enablement, event experiences, communications, and program delivery to create scalable, high-quality experiences while increasing operational efficiency. • Lead the Hacker Success and Community Events organizations, developing leaders, building organizational capability, and creating systems that let the teams scale effectively and sustainably through Multiply Your Impact. • Use Data-Driven Decision Making to establish community health metrics, engagement frameworks, researcher lifecycle analytics, and the profitability, delivery, and utilization metrics for the events product line that guide investment decisions and drive measurable business outcomes. • Build strategic partnerships across Product, Marketing, Customer Success, Security, Revenue, and Executive Leadership to ensure community insights influence company priorities, product direction, and customer value creation. • Demonstrate First Principles Problem Solving by evaluating community programs, researcher experiences, and delivery processes from foundational customer and researcher needs, simplifying systems and removing barriers to participation and success. • Lead through Change Agility, helping the organization adapt to evolving security landscapes, AI-driven changes in offensive security, and shifting community expectations while maintaining clarity, focus, and trust. • Own the Outcome for community growth, engagement, researcher retention, live hacking events profitability, delivery quality, and operational excellence through clear accountability systems, success metrics, and disciplined execution.