Rightworks, LLC provides cloud services built specifically for accounting firms and professionals. As an employer, the company strives to build a welcoming atmo
Project Cutover Specialist
Location
United States
Posted
2 days ago
Salary
0
Seniority
Junior
Job Description
Project Cutover Specialist
Rightworks, LLC
• Prepare for and provide remote (or occasional on-site) project cutover training and support for new clients and their staff. • Ensure a positive client experience and high client satisfaction throughout the project lifecycle • Provide leadership and coordination with assigned resources and firm points of contact for the workstation and local office re-engineering. • Migrating workstations to new domain and validating final configuration of each workstation prior to a firm’s training and go-live. • On-site hands for the Network Administrator while cutting over the firewall. • Conduct both formal and informal training for all people within a new client organization. • Must be comfortable with explaining new technology concepts to both tech-savvy as well as non-tech-savvy members of the firm. • Must be comfortable meeting with the firm's IT staff to explain the scope of services Premier does and does not provide. • Act on requests for newly installed apps and configuration requests. • Direct complex issues to relevant resources once all available troubleshooting options are exhausted. • Closely interact with the Project Manager, project resources, client contact, and other resources; communication with each member and the group will be imperative. • When not working on a project, the PCS will be involved in the day-to-day functions of Firm Premier support technicians. • Maintain in-depth understanding of the Rightworks procedures and processes. • Assist in further development of Rightworks help desk methodologies and procedures particularly pertaining to the project cutover needs of clients to streamline the transition to the Cloud. • Manage multiple tickets at a time. • Assist in developing team documentation, knowledgebase and best practice guides. • Provide technical support to Rightworks cloud servers, applications, and managed workstations. • Act as a liaison between a product vendor and clients when needed to resolve technical issues. • Instill client confidence in Rightworks infrastructure, processes, and personnel. • Travel onsite to build relationships with key members of the client firm's staff to build trust and improve working relationships between RN and client. • Assist other departments as needed. • Complete special projects and tasks assigned by management. • Head up EDR installs for existing clients as needed.
Job Requirements
- 1+ year of RW Premier CST experience preferred but not required
- Excellent communication, time management, decision making, presentation, leadership, and organization skills
- Ability to train new client users on effective use of the RW Premier platform
- Ability to translate sophisticated technical concepts into easy to understand, practical use cases to help new users get up to speed quickly and have a good first experience with the platform
- Knowledge of the accounting industry, as it relates to the services and products offered by Rightworks is desired
- Competency in various technologies such as Citrix, Microsoft, Networking, accounting and tax application troubleshooting
- Ability to travel for on-site onboardings.
Benefits
- Remote work options
- On-site training and support
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