• Provide configuration baseline control throughout the lifecycle of highly complex information systems • Facilitate and advise Configuration Control Boards (CCBs) • Maintain allocated, functional, and physical baseline control and perform audit support • Review engineering change requests to assess the impact on configuration baseline and logistics support elements • Maintain configuration control records and technical documents • Work closely with quality assurance and management representatives • Prepare directives for change authorization and implementation • Implement and maintain automated Configuration Management tools and databases • Capture all functional and technical requirements, integrating them into final design documentation

• Lead and develop the commercial team composed of SDRs, Closers and Social Sellers. • Participate directly in strategic negotiations and in servicing key clients. • Monitor ongoing negotiations, supporting the team in managing and closing opportunities. • Conduct one-on-one meetings (1:1) for development and performance follow-up. • Monitor commercial KPIs, analyze results and propose growth strategies. • Structure, review and optimize commercial proposals. • Direct and oversee the execution of the commercial area's strategies. • Prepare executive presentations and report results directly to the Executive Board and the CEO. • Ensure proper use of the CRM and the quality of commercial data.

• Own the application, localized adoption, and quality governance of global COE methodologies. • Establish seamless alignment between Professional Services (PS) and Customer Success / Scale & Optimize (S&O) organizations. • Serve as the definitive regional authority and escalation point for complex methodology, scoping, and execution challenges. • Enforce and champion a cohesive, end-to-end customer journey. • Define, refine, and optimize operational ownership boundaries between PS and CS. • Partner directly with regional Sales, Customer Success leadership, and GTM executives. • Advise on strategic, marquee, and complex enterprise deals. • Systematically capture and synthesize theater-specific insights into structured, data-driven telemetry.

• Play a pivotal role in shaping first impressions and delivering a brand-defining experience for patients. • Facilitate patient admissions and transfers seamlessly. • Ensure optimal bed placement and engagement with patients and providers. • Act as a medical consultant, mediator, and resource.