• Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader • Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process • Assures and exerts of activities leading to effective cooperation with clients in the area of ICSR Management • Providing support to other activities undertaken by the project team on behalf of the client and the company • Line Manages assigned ICSR staff • Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency) • Proposes process changes to ICSR Operational Lead • Manages ICSR deviations with ICSR Operational Lead support • Reviews trackers and timesheet data and ensures accuracy • Is involved in ICSR processing and 2nd QC of cases • Operates as the assigned team SME and supports other SMEs

• Serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software • Intercept and triage complex compliance tickets to significantly reduce Engineering escalations • Manage, mentor, and train frontline FTZ Support Agents • Partner closely with FTZ Product and Engineering leadership • Serve as the senior technical point of contact for Top FTZ enterprise accounts

• Assist with the team's day-to-day operations and ensuring excellence in patient care coordination, phlebotomy services, and administrative operations. • Support daily team management, operational efficiency, and compliance. • Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs. • Provide daily support to the Phlebotomy Solutions team. • Supervise, mentor, and develop a team of phlebotomists across designated locations. • Partner with Field Sales, Clinical Operations, and Compliance to resolve issues and ensure cohesive patient support.

• Lead, mentor, and coach a team of Onboarding Specialists to drive high performance and professional growth. • Onboard new hires and develop existing team members' consulting and presentation capabilities. • Conduct regular one-on-one meetings, provide constructive feedback, and handle performance management to cultivate a cohesive, high-performing team. • Act as the primary point of contact for enablement-related project risks and client escalations. • Execute customized training programs tailored to various user personas (e.g., AP Clerks, Controllers, and CFOs). • Act as a primary consultant to client leadership, proactively identifying project risks to ensure continuous momentum. • Define, track, and report on key adoption metrics and the overall effectiveness of the team's configuration and training interventions. • Work alongside Implementation Management to develop and refine enablement resources, guides, and training templates to streamline the onboarding journey.